The Ticketmaster Account Manager app allows users to easily manage their Ticketmaster accounts and purchases right from their mobile device. This app is perfect for frequent concert and event goers who want quick access to their upcoming events, need to transfer or resell tickets, or want an easy way to buy new tickets.
Getting Started with the App
To use the Ticketmaster Account Manager app, you’ll first need to download it from the App Store if you’re an iPhone user, or Google Play if you’re on Android. The app is free to download. Once downloaded, open the app and log in using your Ticketmaster account credentials. If you don’t already have a Ticketmaster account, you can create one right from the app. Creating an account is also free.
The app will ask to access your location. Allowing location access is recommended so you can more easily find upcoming events near you. You’ll also be prompted to turn on notifications so you can receive alerts about your events, the on-sale dates of new events, and more.
Interface and Navigation
The Ticketmaster Account Manager app interface is clean, simple, and easy to navigate. The main tabs are:
- Upcoming Events – See all your upcoming events in one place and access your tickets.
- Past Events – Look back at events you’ve attended in the past.
- Discover – Find new concerts, sports events, theater shows and more to attend in your area.
- Inbox – Receive messages from Ticketmaster with order updates, on-sale alerts, and more.
- Account Settings – Manage your Ticketmaster account details and settings.
When you select an upcoming or past event, you’ll see all the event details including date, venue, ticket quantities and seating/row/section information. There are easy options to access your digital tickets, transfer tickets to friends, or resell tickets through Ticketmaster’s verified resale platform.
Buying Tickets
One of the handiest features of the Ticketmaster Account Manager app is the ability to search events and make ticket purchases right from your phone. To buy tickets:
- Tap the Discover tab to search events by keyword, date, city, venue, genre, and more.
- When you find an event, tap the event name to view all the details like date, time, venue, pricing, and seating chart.
- Tap the green “Tickets” button to start the ticket buying process. Choose your ticket quantity and seating preferences.
- Confirm your ticket selections and proceed to the checkout process. The app will detect your account details so you can quickly complete the purchase.
- Your purchased tickets will instantly appear under the Upcoming Events tab in your app for easy access anytime.
The app makes it super convenient to score tickets even when on the go. You don’t need to be tied to a computer to buy event tickets anymore.
Managing Tickets
The Ticketmaster Account Manager app also makes managing your tickets a breeze with options to:
- Easily view, organize, and access all tickets purchased through your Ticketmaster account.
- Transfer ticket ownership to friends by entering their name, email address or phone number.
- Sell tickets through Ticketmaster’s verified resale platform from right within the app.
- Donate tickets to charity to help those in need experience live events.
- Access mobile entry to venues that accept contactless ticketing so your phone acts as your ticket.
All your tickets are safe and secure in your Ticketmaster account. You’ll receive notifications whenever tickets are transferred, donated or sold through your account.
Using Ticketmaster Rewards
Frequent Ticketmaster users can enroll in Ticketmaster Rewards to earn points on ticket purchases that add up towards receiving ticket discounts and other exclusive benefits. Earned rewards points and current point balance are clearly visible in the Ticketmaster Account Manager app. Points can be easily redeemed for discounts on future ticket purchases made directly through the app.
Troubleshooting App Issues
Like any app, users may occasionally encounter issues with the Ticketmaster Account Manager app not working correctly. Here are some common troubleshooting tips:
- Force close and restart the app if encountering app freezing or crashing.
- Update to the latest version of the app and iOS/Android if available.
- Reinstall the app to clear any corrupted files.
- Check for internet connectivity issues on your device.
- Contact Ticketmaster Customer Support for further assistance.
Following basic troubleshooting steps can typically resolve most app issues. Ticketmaster’s customer service team is also available to help diagnose and fix any problems.
Using the Desktop Site
While the Ticketmaster Account Manager app offers a great experience for mobile users, you can still access your full Ticketmaster account, make purchases, and manage tickets through the Ticketmaster.com website. Using the desktop site allows larger screen visibility of events, seating charts, and account tools.
To sign in to your account on Ticketmaster.com, look for the “Sign In” link at the top right corner of the site. This is the same account as your app login. You’ll then be able to view upcoming and past events, buy tickets, transfer or resell tickets, and manage all account details.
The Ticketmaster website may occasionally offer certain features or promotions not available on the mobile app, so utilizing both the app and desktop site together provides the full Ticketmaster experience.
Linking Multiple Accounts
If you have multiple Ticketmaster accounts you use for ticket purchases, you can link them together in the app so all events and tickets are visible in one place. To link accounts:
- Go to “Settings” in the app menu.
- Tap “Manage Ticketmaster Accounts”.
- Tap the “+” icon to add another account.
- Enter the email and password for the other Ticketmaster account.
- That account’s tickets will now also appear in your app.
With multiple accounts linked, you no longer have to switch between accounts. See all tickets together and seamlessly make future purchases from either account right within the app.
Customer Service
The Ticketmaster app provides several options for getting customer support if ever needed:
- In-App Messaging – Tap “Help” on the menu and then “Message Us” to start a messaging chat with Ticketmaster support.
- Phone – Call Ticketmaster support at (800) 653-8000.
- Email – Email support requests to [email protected].
- Social Media – Send a direct message on Twitter @Ticketmaster or Facebook @ticketmaster.
Ticketmaster aims to deliver exceptional customer service across all channels. Don’t hesitate to reach out for any account, order, or app-related questions.
Maximize Savings
Below are some tips frequent Ticketmaster users should know to get the most savings on event tickets purchased through the app:
- Sign up for Ticketmaster Rewards – Earn points with every purchase to redeem for ticket discounts.
- Look for presales – Get first access to tickets before the general public.
- Buy season ticket packages – Bundled packages offer discounted per-ticket prices.
- Join the venue mailing list – Receive special offer codes and presale passwords.
- Buy group tickets – Score deals on large bulk group orders.
- Check resale tickets – Fans resell tickets below market value.
With some smart shopping tactics, you can save big on concert, sports, theater and other event tickets using the Ticketmaster app.