Having a Ticketmaster account can be extremely beneficial for call center agents who frequently book events and tickets for customers. With an account, agents can access exclusive presales, special offers, and discounts that may not be available to the general public. This allows them to secure the best seats for their clients at the lowest prices. Additionally, a Ticketmaster account allows for faster and more seamless ticket purchases as all the agent’s customer and payment information is securely stored. This speeds up the ticket buying process significantly compared to entering details for every new purchase. Overall, a Ticketmaster account is a must-have tool for any call center agent regularly handling ticket orders.
Creating a Ticketmaster Account
Creating a Ticketmaster account is quick and easy. Simply go to ticketmaster.com and click “Sign Up” in the top right corner. You’ll be prompted to enter your email address and create a password. Ticketmaster will send a confirmation email to activate your account. Once confirmed, you can start accessing your account by clicking “Sign In.” Ticketmaster accounts are free for individuals.
Adding Payment Methods
To purchase tickets, you’ll need to add a payment method to your Ticketmaster account. On your account dashboard, click “Payment Options” and choose to add a credit card, debit card, PayPal, or Ticketmaster gift card. Enter the required card or account details. You can store multiple payment methods in your account and designate a default option. Whenever you check out, your default will be selected but you can change it if needed. Adding payment info ahead of time makes checkout faster.
Saving Addresses
Ticketmaster also allows you to save multiple addresses to your account. This is handy when you need to purchase tickets for clients located in different areas. To add addresses, go to your account and click “Personal Details.” Here you can enter billing and shipping addresses. Be sure to designate which is your default. The next time you purchase tickets, your stored addresses will auto-populate at checkout to save time.
Enabling One-Click Purchase
For the fastest ticket buying experience, enable one-click purchase in your Ticketmaster account settings. This lets you check out in a single click versus entering payment and address details each time. Simply toggle the option on and your default payment method and shipping address will be used. You can still change these prior to final checkout if needed. As a call center agent booking frequent orders, one-click purchase can greatly improve efficiency.
Accessing Exclusive Presales
One of the best perks of having a Ticketmaster account is getting access to special presales for big events before tickets go on sale to the general public. Presales allow you to secure tickets ahead of demand. Log in to your Ticketmaster account and click “Presales” to see available offers. These are timed sales open to account holders first. Presales may require a special code which you’ll find in your account dashboard. Using presales, you can get the best seats for your clients.
Earning Ticketmaster Rewards
Ticketmaster Rewards lets you earn points for purchases which can be redeemed for ticket discounts and other benefits. Points are earned automatically with qualified purchases. You’ll get 1 point per $1 spent. Occasionally, bonus point promotions are offered. To start redeeming points, you’ll need a minimum of 100 points in your account. Popular rewards include discounts on sports, concert, theater tickets, and more. Using rewards is an excellent way to save on frequent ticket orders.
Managing Clients and Tickets
Ticketmaster makes it easy to keep track of all your client orders. Under “My Events” you’ll see a list of all upcoming trips with ticket details. You can also access previous order receipts and confirmations. The Ticketmaster app also lets you manage events and tickets on the go. Be sure to regularly log in to check the status of orders and double check important ticket information as the event approaches. You’ll get notifications if any changes occur. Keeping orders organized helps avoid client confusion.
Sharing Ticket Transfers
For convenience, electronic ticket transfers allow you to instantly send tickets directly to your clients via email or mobile device. To transfer tickets, locate the order under “My Events”, select “Transfer Tickets” and enter your client’s info. They will receive the transfer instantly and can access their tickets anytime. Transferring tickets this way eliminates mailing hard copies or meeting up to deliver. It also provides tracking and notifications when tickets are claimed. Electronic transfers are fast and secure.
Purchasing Ticket Insurance
Ticketmaster allows you to add ticket insurance during checkout for most events. This optional protection covers the ticket cost in case your client can no longer attend due to a covered reason, like illness or travel issues. Ticket insurance ranges from around 7% to 12% of the base ticket price. To purchase, simply select the insurance option during checkout and pay the additional fee. You’ll receive a separate insurance policy to forward to your client. This adds an extra layer of security for their ticket buy.
Using Promo and Discount Codes
Booking group ticket orders for clients can get expensive. That’s why it helps to take advantage of any available Ticketmaster promo codes and special offers. These can help you save on large purchases. Before checking out, look for an option to enter a promo or offer code and see if any discounts apply. You can also find codes by signing up for Ticketmaster emails. Saving just a few dollars per ticket adds up with big orders and helps keep clients happy.
Contacting Customer Support
Issues inevitably come up when purchasing tickets, especially for hot events. Having a Ticketmaster account gives you direct access to their customer support team. Within your account, you can reach out for assistance via live chat, email or phone. Be ready with your order number, event details and any specific issues. Their agents can help with problems like declined payments, missing tickets, transfers, and more. Getting quick support is key to resolving client ticket problems.
In summary, utilizing a Ticketmaster account provides call center agents with valuable tools for streamlining frequent ticket orders for clients. The ability to access presales, earn rewards, securely manage tickets and instantly transfer them to customers can optimize the ticket purchasing process. Taking the time to create and learn how to use a Ticketmaster account will benefit any agent tasked with handling ticket sales.
