Getting a confirmation email after purchasing tickets online provides an extra layer of security and peace of mind for customers. In this article, we’ll take a look at why a confirmation email from Ticketmaster is recommended and what to do if you don’t receive one.
What is a Ticketmaster confirmation email?
A confirmation email from Ticketmaster contains details about your ticket purchase, including:
- The event name, date, time, and location
- Your section, row, and seat numbers
- How much you paid per ticket
- Your order number
It also includes a link to your online Ticketmaster account where you can access your tickets. This confirmation email is different than your tickets, which you receive later via email or mail.
Why should I get a confirmation email?
There are several key reasons it’s recommended to get a confirmation email from Ticketmaster after purchasing event tickets:
- It’s proof of your purchase – Having the confirmation email provides documentation that you successfully completed the ticket transaction. This can be useful if any issues come up later with your order.
- Provides order details – The email contains key details like seat locations and order total that you’ll need to reference.
- Allows you to access your tickets – The link in the email lets you log into your Ticketmaster account online to view, download, or print your tickets.
- Helps if tickets get lost – If your email tickets don’t arrive for any reason, you can use the confirmation email to work with Ticketmaster Customer Service to get replacements.
- Gives time to review – Having the confirmation email gives you a chance to double check details like locations, dates, and billing is all correct shortly after placing your order.
What should I do if I don’t get a confirmation email?
If you don’t receive a confirmation email from Ticketmaster within an hour after you purchase tickets, there are a few steps you can take:
- Check your spam folder – Emails sometimes get mistakenly flagged as spam. Be sure to look in your spam or junk folder for the confirmation.
- Contact customer service – Reach out to Ticketmaster Customer Service by phone or online chat and inquire about your order status. Have your order number, event details, and payment information ready.
- Check your Ticketmaster account – Log into your account online and see if your ticket order is reflected there. You can access your tickets from the account even without the email.
- Verify your email address – Make sure you didn’t make a typo in your email address during checkout. Update it if needed and ask Ticketmaster to resend.
- Follow up by email – Send an email to Ticketmaster Customer Service requesting they resend your confirmation or provide order status details.
It’s always wise to follow up promptly if you don’t get your confirmation so any potential issues can be resolved quickly by Ticketmaster before the event.
What information is in the Ticketmaster confirmation email?
Standard details provided in the Ticketmaster confirmation email include:
- Your name
- Order number
- Date and time of purchase
- Event name
- Venue name and location
- Date and time of the event
- Seat details (section, row, seat numbers)
- Number of tickets purchased
- Itemized list of fees and charges
- Order total amount
- Delivery method for tickets (mobile, mail, will call)
- Instructions for accessing tickets online
- Ticketmaster Customer Service contact information
The confirmation will also include details if you elected to have tickets mailed to you, opted for insurance, or added donations during checkout.
What should I do with the confirmation email?
It’s recommended to take the following actions with your Ticketmaster order confirmation email:
- Save the email – Keep it in your inbox, file it away securely, or print a copy so it’s handy if you need to reference it.
- Review order details – Look over the key ticket info like dates, locations, seating, and pricing to make sure it’s all accurate.
- Add event to calendar – Put the event date and time into your online or paper calendar so it’s scheduled.
- Share with group – If attending with others, forward them the confirmation so they also have the details.
- Review prior to event – Look back over the email a few days before the event starts to refresh yourself on logistics.
- Bring to event – You may want to print the confirmation and bring it along to the event just in case.
- Save for records – Keep the confirmation email with your purchase records for at least a few months after.
Can I access my tickets without the confirmation email?
In most cases, you can access your Ticketmaster tickets online by logging into your Ticketmaster account – even without the confirmation email. As long as you have the correct account login information, your purchased tickets will be viewable and downloadable from there.
However, the confirmation email makes the process easier by providing:
- A direct clickable link to login
- Your order number, which may be needed to lookup tickets
- Details on any special instructions for accessing tickets
So while not absolutely mandatory, the confirmation email is the fastest and most convenient way to get access to your Ticketmaster tickets online after purchase.
How soon should I get the confirmation email?
In most cases, the Ticketmaster confirmation email arrives very quickly – usually within minutes after you complete checkout. However, it can sometimes take up to an hour to reach your inbox depending on:
- Volume of orders being processed
- Speed of the email system
- How fast your email provider transfers messages
- Delays in Ticketmaster’s system
If you have not received your confirmation email within 1 hour, it’s wise to follow up with Ticketmaster Customer Service for assistance investigating the status.
Can I get the confirmation resent?
If you need another copy of your Ticketmaster order confirmation, you can typically get it resent by contacting their Customer Service department. There are a few ways to go about requesting they resend it:
- Call Ticketmaster Customer Service – A representative can resend the confirmation to your email directly over the phone.
- Use online chat support – Chat with an agent online and ask them to email you another confirmation.
- Email Ticketmaster support – Send an email request to their Customer Service team asking for the confirmation to be resent.
- Check your account – Log into your Ticketmaster account, which may have a way to resend confirmations.
As long as you have the order number and details like the event and email address used, Ticketmaster can look up the purchase and redeliver the confirmation. There is usually no fee for having confirmations resent.
What should I do if my confirmation has the wrong details?
If you get the confirmation email from Ticketmaster but notice any incorrect details like:
- Wrong date or time for the event
- Incorrect ticket quantities
- Misspelled name on the order
- Charges that don’t match your approved amounts
You should contact their Customer Service immediately to get the order corrected. Be ready to provide:
- The order number
- Your name and email on the order
- What details need correcting
- The correct information
A customer service agent can make revisions to your order if needed or even fully cancel it if absolutely necessary. Act quickly though, as changes get harder to make closer to the event date.
Can I update my contact information on the confirmation?
If you need to update the contact details like your name, email address, or phone number on your Ticketmaster confirmation, it takes contacting Customer Service to request changes. There is typically no way to edit the confirmation email itself.
Details like your name or email can be crucial for accessing your tickets online later. So if anything needs updating, be sure to call or email Ticketmaster support right away after getting your confirmation to get revisions made before the event.
What should I do if I lose the confirmation email?
If you happen to lose or accidentally delete that important confirmation email from Ticketmaster, don’t panic. You still have options for accessing your order information:
- Check account online – Log into your Ticketmaster account where your purchase may be viewable.
- Call Customer Service – They can look up your order details and resend the confirmation.
- Check your email trash – It may have been accidentally deleted but still be in your trash or spam folders.
- Search inbox – Try searching your inbox for keywords like the event name, date, or venue to dig up the old confirmation email.
As long as you have some order details, Ticketmaster can assist you with looking up your confirmation email to get you back on track swiftly.
Can the confirmation email be used as an event ticket?
The Ticketmaster confirmation email itself does not actually serve as a valid ticket to gain entry into the event. You will still need to access and print off or download the official tickets.
However, the confirmation provides key details needed to access your tickets from your Ticketmaster account. So it’s an important step, just not an actual replacement for the tickets that get you into the venue.
Conclusion
Getting a confirmation email immediately after purchasing tickets provides proof of your order, important event details, and the ability to access your tickets online later. It’s recommended to save the confirmation, review it for accuracy, and contact Ticketmaster right away if you run into any issues.
While not mandatory, confirmation emails give customers an extra layer of security. So don’t hesitate to follow up with their Customer Service department if your confirmation is not received or if you need them to resend it.