AXS tickets is a reputable and legitimate ticket seller in the UK. AXS is owned by AEG Presents, one of the largest concert and event promoters in the world. They have a strong reputation for providing authentic tickets to top concerts, festivals, and live events across Europe and North America.
What is AXS?
AXS is an online ticket marketplace launched in 2011 by AEG Live, a subsidiary of Anschutz Entertainment Group (AEG). They sell tickets for over 300 premier venues and events worldwide. In Europe, AXS sells tickets for The O2 Arena in London, the SSE Hydro in Glasgow, and other major venues across the UK.
AEG Presents is the world’s second largest presenter of live music and entertainment events after Live Nation. They own, operate, or exclusively book more than 60 clubs and theatres and annually present over 11,000 shows worldwide featuring the biggest names in music and live entertainment. AXS leverages this network to get exclusive rights to tickets for top concerts and events.
Is AXS legit and safe for buying tickets?
Yes, AXS is a completely legitimate and reliable place to purchase event tickets in the UK. Here are some key reasons why:
- AXS is owned by AEG Presents, a large reputable company and major player in the live entertainment industry.
- They have over 10 years of experience selling millions of tickets online.
- AXS only sells official tickets sanctioned by event organizers and venues. They get inventory directly from the source.
- Their website uses encryption and other security measures to protect customer data.
- AXS is an official ticket partner for hundreds of venues, sports teams, and event promoters.
- They offer customer support and guarantee all tickets sold on their marketplace.
Many high profile artists, teams, and venues exclusively partner with AXS for their ticket sales due to their reputation and reach. AXS undergoes regular audits to ensure tickets being resold match inventory supplied directly from clients.
What protection does AXS offer against fakes or scams?
AXS implements a number of protections and guarantees to ensure customers receive valid event tickets:
- Refund Guarantee: If tickets purchased on AXS are invalid for any reason, they offer a 100% refund.
- Guaranteed Delivery: AXS promises tickets will be delivered in time for the event or customers get a refund.
- Direct Partnerships: AXS secures ticket inventory directly from venues, event organizers, and official promoters.
- Verified Tickets: AXS was one of the first to use Ticketmaster’s Verified Tickets digital ticketing to prevent fraud.
- Secure Transfers: If reselling tickets, AXS offers safe delivery through official Ticket Transfer to send tickets to a buyer.
- FanProtect Guarantee: Reimburses ticket costs up to 200% if customers purchase fake tickets unknowingly.
AXS is an authorized reseller that complies with UK resale laws. Their FanProtect guarantee provides added protection when buying tickets secondhand. Overall, the multiple guarantees and direct ticket sourcing make AXS tickets a very safe purchase option.
What fees and charges does AXS have?
When purchasing tickets on AXS there are some common fees added during checkout to be aware of:
AXS Fees | Amount |
---|---|
Delivery Price | £2.50 standard or £5.00 courier per order |
Service Charge | Ranges from £2.00 to £15.00 per ticket |
Facility Charge | Varies, set by the venue or event |
The service charge is determined by the event and goes to AXS as the ticketing provider. Facility fees are charged by the venue to cover their costs of hosting the event.
AXS service fees are fairly standard for major ticket retailers. They offer customers a breakdown of all the ticket charges at checkout so there are no hidden costs or surprises later.
Does AXS have any hidden fees or charges?
AXS does not have any deceptive hidden fees beyond the displayed fees shown during the checkout process. Their checkout clearly lists out:
- Face value ticket price set by the event producer
- AXS service charge and delivery fee
- Facility charge and VAT mandated by the venue
- Any charity donations you elect to contribute
The checkout total provides an accurate picture of your complete ticket costs. Taxes and shipping costs apply where required by law.
AXS does not impose surprise order processing fees, handling fees, or excessive shipping fees like some secondary resellers. Their order totals are transparent before you complete the transaction.
What are the options for getting AXS tickets?
There are a few ways you can purchase and receive tickets from AXS:
- Online Purchase – Buy and download e-tickets instantly from the AXS website or mobile app.
- In-Person Box Office – Pick up tickets at the venue’s AXS-powered box office on event day.
- Mobile Ticket Transfer – Have the seller electronically transfer tickets to your AXS account.
- TicketFast Delivery – Get paper tickets shipped by courier 2-3 days after purchase.
AXS offers flexible ticket delivery for convenience. Digital ticketing through their website or app is the fastest and most common method used.
Where can I view or download AXS tickets?
All tickets and barcodes purchased on AXS can be accessed anytime through your online AXS account:
- Go to www.axs.com and log into your AXS account.
- Click “My Account” and select “My Tickets”.
- You will see all upcoming events with a barcode for each ticket.
- Click “View Barcode” and scan your screen at the venue.
- You can also save tickets to your phone’s digital wallet for scanning.
If you elected physical delivery, your mailed tickets will also have the barcode and details printed out. AXS e-tickets provide the flexibility to access your barcode anytime from their website or app.
Is there a customer service number for AXS tickets?
Yes, AXS provides customer support via phone and email:
- UK Customer Service Number: +44 (0)345 605 0444
- Customer Service Email: [email protected]
- Customer Service Hours: Mon – Fri 10am – 6pm
You can reach their UK-based customer service team by phone 7 days a week during standard business hours. They also offer customer support by email for less urgent inquiries.
AXS customer service can assist with:
- Questions about ticket delivery, transfers, or entry
- Problems accessing tickets in your AXS account
- Changing delivery methods for an existing order
- Purchasing disability and accessibility seating
- Immediate support for last-minute ticket issues
Their team is trained to resolve most common ticketing problems and provide a positive resolution. You can expect fast response times over phone and email.
What is AXS Official Platinum Seating?
AXS Official Platinum seats are a special ticket tier with premium seating locations in high demand. Key facts on Platinum Seating include:
- Pricing adjusts dynamically based on current market demand.
- Tickets are for prime seating areas like lower bowl, floor seats, or VIP.
- Inventory comes directly from the venue or event partners.
- Quantities are very limited for top events.
- Platinum pricing can be over 10x higher than standard tickets.
By using demand-based pricing, Platinum Seating allows AXS to offer premium tickets to fans willing to pay more for the best experience. The tickets are valid like regular tickets but sold at market value.
Is AXS better than Ticketmaster?
AXS and Ticketmaster have some key differences to consider for buyers:
AXS | Ticketmaster |
---|---|
Owned by AEG Presents, 2nd biggest promoter | Owned by Live Nation, biggest promoter |
Official partner for The O2, SSE Hydro | Official partner for Wembley Arena, OVO Arena |
Smaller fees, more fee transparency | Higher fees, some hidden fees |
FanProtect purchase guarantee | No special protections offered |
AXS has fewer hidden fees and provides the FanProtect guarantee on purchases not offered by Ticketmaster. Ticketmaster has a larger venue network and typically more overall ticket inventory for events.
Are AXS tickets transferable or resellable?
Yes, AXS makes it easy to resell or transfer tickets securely using AXS Official Ticket Resale and AXS Ticket Transfer.
AXS Official Ticket Resale
This is AXS’s own resale marketplace for fans to resell event tickets at market value. Key features include:
- All resale tickets verified as valid by AXS.
- Tickets can be sold at any price set by the seller.
- Buyers have guarantees if tickets turn out invalid.
- AXS charges sellers a 20% commission on resold tickets.
AXS Ticket Transfer
This allows you to electronically transfer tickets to someone else using the AXS app and site. Benefits are:
- Free to transfer tickets directly to another AXS account.
- Convenient way to securely send tickets to friends or family.
- Seller maintains ownership until event date in case issues arise.
- No fees taken, only full ticket face value is exchanged.
Between resale and direct transfers, AXS provides a legit and protected process for reselling unwanted tickets.
Does AXS have mobile tickets?
Yes, all AXS tickets are available as mobile tickets. After purchasing tickets you can:
- Download the AXS mobile app for iOS or Android.
- Log into your AXS account on the app.
- Find your event under “My Tickets” and view your mobile barcode.
- Add your mobile ticket to Apple Wallet or Google Pay.
- Present your phone at the venue for scanning on event day.
AXS mobile ticketing allows fast entry without needing printed tickets. You can conveniently access your mobile barcodes anytime within the AXS app as well.
What is the AXS Fast Track experience?
AXS Fast Track is a paid VIP experience providing accelerated entry and exclusive perks at major venues like The O2 Arena. Fast Track includes:
- Dedicated VIP entrance with priority security lanes.
- Separate VIP bar, lounge area and restrooms.
- Complimentary drinks and hospitality at some events.
- Exclusive merchandise and gifting.
- Premium parking options.
- Concierge service for any special requests.
Fast Track can cost £40-£100 per person depending on the event. This elevated experience is worth it for avoiding long queues and getting premium treatment before taking your seats.
Conclusion
In summary, AXS is considered a very trustworthy source for event tickets across the UK. Key advantages include:
- Direct partnerships with venues for guaranteed valid tickets.
- Protections against fake tickets or scams.
- Transparent fees shown upfront during checkout.
- Secure options for ticket transfers and resales.
- Rapid digital ticket delivery to phones and laptops.
- Responsive UK-based customer service.
While no ticket seller is 100% immune to occasional issues, AXS has a proven track record of delivering authentic tickets to millions of satisfied customers. Fans can feel confident purchasing from AXS knowing they are an authorized retailer focused on trust and safety.