If you have an unused Ticketmaster gift card that you would like to get a refund for, there are a few options available depending on where and when you purchased the gift card. In most cases, Ticketmaster gift cards are non-refundable, but you may be able to exchange it or get account credit in certain situations. Here are some quick answers about how to get a refund or credit for a Ticketmaster gift card:
Can you refund a Ticketmaster gift card?
Ticketmaster gift cards are generally non-refundable. This policy applies to both physical and virtual gift cards purchased directly from Ticketmaster or from a third-party retailer. According to Ticketmaster’s gift card terms and conditions, gift card purchases are final and non-refundable.
How do I get my money back from a Ticketmaster gift card?
While Ticketmaster does not offer gift card refunds, there are a few options that may allow you to recover the value of an unused Ticketmaster gift card:
- Exchange it – Some retailers that sell Ticketmaster gift cards may allow you to exchange it for a different gift card with the same value.
- Sell it – You can try to sell your Ticketmaster gift card on third-party gift card exchange sites.
- Use it – Look for Ticketmaster events you can use the gift card balance towards tickets or merchandise.
- Account credit – Contact Ticketmaster and request they issue account credit for the gift card balance.
Can Ticketmaster void a gift card?
Yes, it is possible for Ticketmaster to void an unused gift card. You would need to contact Ticketmaster’s customer service and request they void or deactivate the gift card. However, this does not guarantee you will get the gift card value refunded.
Ticketmaster may void a gift card if it is lost, stolen or damaged. But they do not offer refunds for voided or expired gift cards. Voiding the card just deactivates it so the balance cannot be used or depleted.
How long do Ticketmaster gift cards last?
The expiration policies for Ticketmaster gift cards are:
- Physical gift cards – Expire 6 months from purchase date
- Virtual gift cards – Expire 90 days from purchase date
Be sure to use your Ticketmaster gift card before it expires. Expired or unused gift card balances are forfeited.
Can you exchange Ticketmaster gift cards?
Ticketmaster itself does not allow you to exchange gift cards. However, some retailers that sell Ticketmaster gift cards may allow an even exchange for another gift card of the same value. For example:
- Target – May allow even exchange for another Target gift card.
- Safeway – May allow even exchange for another Safeway gift card.
Contact the retailer where you purchased the Ticketmaster gift card to see if they offer an exchange program. Have your original purchase receipt ready.
Why won’t Ticketmaster refund my gift card?
Ticketmaster does not offer refunds on gift card purchases because gift cards are prepaid and the funds are already loaded onto the card. Their official policy is that gift card purchases are final sale and non-refundable.
Some of the reasons Ticketmaster will not process a refund for a gift card are:
- The funds have already been paid to Ticketmaster.
- Allowing refunds would go against their gift card terms and conditions.
- It would be logistically difficult to track and process gift card refunds.
- It could open the door to gift card fraud or abuse.
When you purchase a Ticketmaster gift card, it is like exchanging cash for store credit. The transaction is considered final, even if you end up not using the gift card.
Can you get a refund on Ticketmaster service fees?
Ticketmaster does not provide refunds for the service fees charged when purchasing tickets. The service fees help cover the costs of online ticket sales and fees are charged per ticket, not per order.
Even if you get a refund for the ticket itself, either from Ticketmaster or the event organizer, the service fees paid to Ticketmaster are non-refundable. The fees are for the transaction processing, not the ticket value.
On occasion, Ticketmaster may issue a credit for service fees if there are extenuating circumstances such as a cancelled event. But in general, expect service fees to be non-refundable.
Can you dispute a Ticketmaster gift card purchase?
If you feel there are grounds for disputing or getting a refund for a Ticketmaster gift card purchase, you can try disputing the charge with your bank or credit card provider.
Possible grounds for dispute could include:
- Unauthorized purchase on your credit card
- Double charged for the gift card
- Never received the physical or virtual gift card
- Received a faulty, damaged or invalid gift card
File a dispute with your bank or card issuer and provide any supporting details, such as receipt or confirmation number. However, disputes are not guaranteed to result in a refund since Ticketmaster’s policy is no refunds on gift cards.
How do I send back a Ticketmaster gift card?
Ticketmaster does not accept returns of gift cards. Both virtual eGift cards and physical gift cards are non-refundable and non-returnable.
If you received a faulty, damaged or invalid physical gift card, you would need to contact Ticketmaster customer service and request a replacement card. But they will not process a return or refund.
For any unused balance on an expired, lost or unwanted gift card, unfortunately Ticketmaster will not take returns or provide a refund in those situations.
Can you transfer a Ticketmaster gift card balance?
Ticketmaster does not allow you to transfer balances from one gift card to another. Each gift card has a unique number and pin code associated with it.
If you have multiple Ticketmaster gift cards that you want to consolidate, you would need to use each one individually for ticket or merchandise purchases. There is no way to combine balances across multiple cards in your Ticketmaster account.
You also cannot transfer a Ticketmaster gift card balance to another person. The gift card can only be used by the individual who purchased it or received it as a gift.
What if I lost my Ticketmaster gift card?
If you lose a physical Ticketmaster gift card or delete the email with a virtual gift card code, you can request that Ticketmaster replace it. Contact their customer service and provide details about the gift card including:
- Purchase date
- Gift card number
- Original balance
- Where and how it was purchased
Ticketmaster will verify your information and may issue a replacement gift card with the remaining balance. Keep in mind that if the gift card was already used, Ticketmaster will not refund you or replace the funds.
Conclusion
Ticketmaster gift cards are a popular gift idea for sports and music fans. But unfortunately, both physical and virtual gift cards are subject to a non-refundable policy in most cases. Ticketmaster will not process returns or refunds for gift card purchases.
If you have an unused or unwanted Ticketmaster gift card, look for options to exchange it, sell it, or use it for tickets or merchandise. You may also request account credit or dispute the charge with your bank as a last resort. But be prepared that you may forfeit the gift card balance based on their strict no refund policy.
