If you see the “pardon the interruption” error message when using Ticketmaster, it typically means there was a temporary technical issue that interrupted your transaction or access. Here are some troubleshooting tips to try fixing it:
Refresh the page
The “pardon the interruption” error is often caused by a temporary network or server hiccup. Try refreshing the Ticketmaster page in your browser to reload it. This will reconnect to the server and may resolve the issue.
Clear cache and cookies
An outdated cache or corrupt cookies can sometimes cause website errors. Clear your browser’s cache and cookies for the Ticketmaster website, then refresh the page. This forces your browser to re-download a clean copy of the site.
Try a different browser
In some cases, the error may be browser-specific. Try accessing Ticketmaster in a different web browser like Chrome, Firefox, Safari or Edge and see if the problem persists. Using another browser can help identify issues.
Check site status
The “pardon the interruption” notice might indicate an actual outage on the Ticketmaster website. Check sites like Downdetector to see if others are reporting problems with the site. If Ticketmaster is down for maintenance or technical issues, you may just need to try again later.
Disable extensions and plugins
Browser extensions and plugins can sometimes interfere with websites and cause errors. Try disabling any extensions you have enabled in your browser, especially ad blockers. Then attempt to access Ticketmaster again to see if that resolved the interruption issue.
Try on a different network
Connect your device to a different Wi-Fi network or switch to mobile data if you’re on Wi-Fi. Network problems like firewalls or connectivity issues could prevent accessing Ticketmaster. Trying a different network can help pinpoint the cause.
Clear DNS cache
An outdated DNS cache on your device may be directing you to an invalid IP address for the Ticketmaster domain. Flushing your DNS cache forces it to re-query DNS servers and could fix connectivity problems causing the interruption error.
Confirm payment details are correct
If you see the error when submitting payment, double check that your card details, billing address and other info is entered correctly. Incorrect payment details are a common source of interruptions during checkout. Entering valid info should let payments process.
Try a different payment method
Some payment methods may be experiencing issues or declined by your bank, causing interruptions. Attempt checking out using a different card, alternate payment option like PayPal, or other funding source. Switching payment method can help rule out any processing errors.
Contact your bank
For recurring payment interruptions, check with your bank or card provider. They may be flagging the transaction as suspicious or unusual if you don’t normally make these types of purchases. Having your bank whitelist Ticketmaster can resolve this.
Use a different device
Try accessing Ticketmaster from a different device like a mobile phone, tablet or computer. If the error only appears on one device, it indicates an issue with your hardware, software or network connectivity rather than Ticketmaster itself.
Update apps and operating system
Using outdated software can lead to compatibility issues and glitches on websites. Update your operating system, browser, apps and other software to eliminate any bugs that could be interrupting connectivity or transactions on Ticketmaster.
Reset router and modem
For persistent interruptions, try unplugging your modem and router for 60 seconds to reset them. This can clear up any erroneous network or internet problems interfering with reliably accessing Ticketmaster.
Contact Ticketmaster support
If you still see the “pardon the interruption” error after trying these steps, reach out to Ticketmaster customer support online or by phone. Provide details like what you were doing when the error occurred. Support agents can further troubleshoot or escalate technical problems.
Wait and try again later
With intermittent issues, you may just need to wait an hour or so for any temporary outages or disruptions to clear on Ticketmaster’s end. Trying again later often resolves transient interruption errors.
The “pardon the interruption” message from Ticketmaster is typically temporary and can often be fixed on your end. Following the troubleshooting tips above can help identify and resolve any problems accessing the site or completing transactions. If issues persist, contacting Ticketmaster support can provide additional assistance in getting the interruption cleared up.
Preventing Interruptions in the Future
While interruptions are usually temporary, there are some steps you can take to avoid them happening as often when using Ticketmaster:
Use a strong and stable internet connection
Access Ticketmaster from a network with a reliable and high-speed internet connection. Slow or spotty connections are more prone to dropping which can cause errors. Wired networks are ideal, but a strong WiFi signal can work too.
Bookmark the site
Add Ticketmaster as a bookmark in your browser to easily access the genuine site. This prevents you from mistakenly visiting fake or compromised sites which could interrupt access or transactions.
Allow popups
Make sure your browser allows popups for Ticketmaster. Important notifications or confirmation dialogs may open in new tabs or windows which pop-up blockers could prevent.
Whitelist in extensions
If using an ad blocker or other extension, whitelist ticketmaster.com to prevent the extension from interfering with site functionality and interrupting usage.
Clear cookies and cache periodically
Old cache and cookie data can cause issues over time. Get in the habit of periodically clearing this data to avoid interruptions from corrupted files building up.
Create an account
Registering an account on Ticketmaster allows you to securely save payment methods and preferences to expedite checkout. Quick Purchasing using a saved account helps avoid interruptions mid-transaction.
Use a supported browser
Make sure your browser is a current, supported version. Older obsolete browsers or buggy beta builds are more likely to have compatibility issues leading to interruptions.
Following these best practices can make interruptions and errors less likely when purchasing tickets and using other Ticketmaster services. But if you do experience an interruption, try the troubleshooting tips outlined above to identify and resolve the problem.
Typical Causes of Ticketmaster Interruptions
There are a variety of potential causes for the “pardon the interruption” message or errors when using Ticketmaster. Here are some of the most common ones:
Website downtime
Like any major website, Ticketmaster occasionally experiences downtime for maintenance or technical issues. This can lead to temporary interruptions until operations are restored.
Traffic overload
For big events or sale days, Ticketmaster servers can get overloaded with traffic which interrupts access. Too many requests at once can bog systems down.
User error
Simple user errors like incorrectly entered info, clicking links too quickly or navigating away mid-transaction can result in interruptions user-side.
Payment failures
Declined payments, expired cards, billing address mismatches or other payment issues will interrupt completing a ticket purchase.
Browser problems
An outdated browser, extensions/toolbars, full cache, corrupt cookies or other browser problems can prevent Ticketmaster working properly.
Connectivity issues
Unstable internet, WiFi dead zones, VPNs, firewalls, DNS problems and other connectivity failures can interrupt access.
Mobile app glitches
The Ticketmaster mobile apps may have bugs or need updates which interrupt usage. Reinstalling the app or upgrading your OS can help.
Being aware of what typically causes interruptions can help you swiftly diagnose and resolve the issue when it happens. Many causes come down to temporary technical hiccups that clear up on their own or are easily fixed.
When to Call Ticketmaster Support
After working through all the self-troubleshooting steps, call Ticketmaster customer support for further assistance if you still cannot resolve the interruption error in the following situations:
- Interruptions persist for over 24 hours
- You experience frequent or recurring interruptions
- Interruptions only occur when purchasing high-demand tickets
- Error messages indicate an account-specific issue
- You cannot complete time-sensitive ticket purchases
- Interruptions prevent you accessing important account info
A support agent can look into your specific account, perform deeper troubleshooting, escalate difficult technical issues, and determine if you qualify for any failure compensation or similar resolution policies.
Phone support allows real-time interaction which can be more effective than waiting for a response via email or social media. However, be sure to call during operating hours and expect higher volume call waits around major sales and events.
Bottom Line
The “pardon the interruption” error when using Ticketmaster is often temporary and able to be resolved through simple troubleshooting on the user side. Refreshing pages, utilizing a different browser or network, double-checking your info, or trying again later typically clears up many intermittent issues. For ongoing interruptions, Ticketmaster customer support has tools to perform deeper troubleshooting and get you back up and running.