Buying tickets from Ticketmaster SG can seem daunting, but it doesn’t have to be! Ticketmaster SG is one of the largest ticket retailers in Singapore, so knowing how to navigate their website and purchase process can save you time, money, and stress when securing tickets to your favorite concerts, sports games, and shows.
Create a Ticketmaster Account
The first step in buying from Ticketmaster SG is to create an account. This allows you to store your payment information and personal details for faster checkout. It also gives you access to presales and other benefits.
To create an account:
- Go to www.ticketmaster.sg and click “Register” in the top right corner.
- Enter your email address and create a password.
- Fill in your name, date of birth, phone number and any other required details.
- Agree to the terms and conditions.
- Verify your email address by clicking the link sent to your inbox.
Once you’ve verified your email, your Ticketmaster SG account is ready! You can now log in any time you want to purchase tickets.
Search for Events
The most straightforward way to find events on Ticketmaster SG is to use the search bar at the top of the homepage. Simply type in a performer, team or show and hit enter.
For example, searching “Ed Sheeran” will bring up his upcoming shows in Singapore. You can also search by venue – try typing “Marina Bay Sands” to see all events happening there.
Make sure to pay attention to the location filter, as by default it will show results for all countries. Click “Singapore” to see only local events.
You can further filter by date, genre, price and more on the left side to narrow down your search.
Browse Upcoming Events
Instead of searching for a specific event, you can also browse upcoming events in Singapore on Ticketmaster SG.
Along the top menu bar, go to “Concerts” or “Sports” and select “Singapore” to see listings. These pages will showcase the biggest upcoming events across different categories like pop, rock, K-pop, football, etc.
Click “All Dates” to view events over the next 12 months. You can click a specific genre or venue on the left sidebar to filter further.
Upcoming highlighted events are shown first, followed by other listings in chronological order. Scroll through or use filters to find concerts, games and performances happening in Singapore that interest you.
Join Waitlists
If a show you want tickets for is sold out, you may have the option to join a waitlist on Ticketmaster SG.
Waitlists give you the chance to purchase tickets later on if they become available. Spots often open up last minute due to cancellations or released vendor holds.
To join a waitlist:
- Find the sold out event you want tickets for and click “Join Waitlist”.
- Enter your email address and quantity of tickets needed.
- Verify your captcha.
- Click “Submit Request”.
If tickets become available, you’ll be emailed directly with an exclusive link to purchase before they go back on general sale. Make sure to regularly check your inbox so you don’t miss the opportunity!
Purchase Tickets
Once you’ve found an event you want tickets for, it’s time to actually make the purchase on Ticketmaster SG. Have the following information ready:
- Your Ticketmaster account login details
- Preferred event date and time (if multiples available)
- Number and type of tickets needed
- Preferred section/seating location (if applicable)
- Payment method
Then follow these steps:
- On the event page, click “Buy Now” or “Get Tickets” – this will be near the event details.
- Select your ticket quantity and type. Choose your section/seating location if prompted.
- Click “Find Tickets” – this will show you available listings.
- Choose your exact ticket(s) and click “Buy”.
- If not logged in already, enter your Ticketmaster account details.
- Enter your payment info and billing address if needed.
- Carefully review your order for accuracy. Double check date, time, ticket quantities, prices and fees.
- Accept the terms and conditions, then click “Place Order”.
- Confirmation of your Ticketmaster SG order will be emailed to you.
Make sure to only buy from ticketmaster.sg! There are many unofficial resale sites that often overcharge. By purchasing directly through Ticketmaster SG’s website or mobile app, you ensure legit tickets.
Mobile Ticketing
Ticketmaster SG offers mobile ticketing for easy access to your event tickets from your smartphone.
To use mobile ticketing:
- Download the Ticketmaster SG app for iOS or Android.
- Log into your Ticketmaster account on the app.
- Your purchased event tickets will be visible under “My Events”.
- When entering the venue, open your ticket on your phone to have the barcode scanned.
Mobile ticketing allows for contactless entry to events and eliminates the need to print paper tickets. You can transfer tickets easily to friends as well right from the app.
Ticket Delivery Options
For most events, Ticketmaster SG gives you multiple options on how you want your tickets delivered:
- Mobile Ticketing – Free instant delivery to your Ticketmaster app up to event date
- E-Ticketing – Free email delivery as printable PDF or digital pass
- Standard Delivery – S$5-7 for courier delivery in 2-7 business days
- Collect at Box Office – Free ticket pickup at event venue on day of show
Standard delivery is best if you want printed hard tickets. E-Ticketing allows you to print at home or display on your mobile device. Mobile Ticketing through the app is most convenient.
Make your delivery selection during the final checkout process. Your chosen method will be confirmed in your order receipt.
Pricing and Fees
Ticket prices for events on Ticketmaster SG are set by the event organizer or venue. Common pricing factors include:
- Event/performer popularity
- Date and time (weekends more expensive)
- Seat location (front rows pricier)
- Event type and venue size
In addition to the base ticket price, you’ll pay some extra Ticketmaster SG fees:
| Fee | Cost |
|---|---|
| Convenience Fee | S$4-12 per ticket |
| Handling Fee | S$1-2 per order |
| Delivery Fee | Free for Mobile/E-Ticketing S$5-7 for Standard Delivery |
These fees help cover Ticketmaster’s operating costs. They are disclosed clearly before checkout so there are no surprises.
Certain discount promo codes may be available to help offset fees. Students, military members, and corporate partners sometimes have access to special rates.
View Order History
You can view all your previous Ticketmaster SG orders and download e-tickets by logging into your account.
On a desktop, click “My Account” then “Order History”. On mobile, select “My Tickets” then “Past Events”.
This history includes:
- Event details like date, venue, seating
- Order number and date
- List and price of tickets purchased
- Order total amount
- Download links for e-tickets
Being able to access old order information can be helpful for taxes, reimbursement or if you need resend tickets.
Reselling Tickets
You can resell Ticketmaster SG tickets you can no longer use through their official resale platform.
To resell tickets:
- Access your order history and select the tickets you want to resell.
- Choose which tickets to release and the price you want to sell them for.
- Ticketmaster will list the tickets for resale on your behalf and include a 15% commission fee.
- If the tickets sell, the proceeds minus the commission will be deposited into your account.
Reselling through Ticketmaster SG is safer than using third party sites. You’ll still get paid for your unused tickets, while fans pay fair prices.
Changing or Canceling Orders
Need to edit or cancel your Ticketmaster SG order? Here are the policies:
Name Changes
You can change the name printed on tickets if needed by signing into your account and accessing your order. Please note name changes usually need to be requested 72 hours before the event.
Date/Time Changes
If an event has multiple show times and you need to switch dates, you can usually exchange tickets within the same order for no fee.
Upgrades
Upgrading to better ticket types or seating locations is sometimes possible for a fee.
Returns/Refunds
Return and refund eligibility is generally determined by the event organizer or venue. Unless specified, Ticketmaster SG does not offer returns or refunds.
Cancellations
If an event is fully cancelled with no reschedule date, you will automatically receive a full refund to your original payment method within 30 days.
Get in touch with Ticketmaster SG’s customer service for any ticket changes or order cancellations. They can advise on the policies and fees specific to your situation.
Contact Customer Service
Have questions about your Ticketmaster SG order, account, or the ticketing site in general? Contact their customer service team for assistance:
- Online Form – Submit help request at https://ticketmaster.sg/contact
- Phone – Call +65 3158 8588 (daily 11am-8pm)
- WhatsApp – Message +65 9178 7009
- In Person – Visit their service counter at Level 2 of Star Performing Arts Centre
Whether you need help with registration, making purchases, managing tickets or more – the friendly Ticketmaster SG team is available 7 days a week via multiple convenient channels.
Conclusion
Ticketmaster SG makes scoring seats to the most anticipated events in Singapore easy and secure. By understanding their buying process and platform, you can grab great tickets to concerts, sports and shows with less hassle.
Key tips include:
- Create an account for faster checkout
- Use their search filters effectively to find events
- Get notified if tickets are released from waitlists
- Select mobile ticketing for simplest entry to venues
- Understand all their fees – no hidden costs
- Leverage their customer service for changes, cancellations or questions
So next time your favorite artist announces a Singapore tour date or the F1 race returns to town, you can lock in amazing seats through Ticketmaster SG with confidence.
