Ticketmaster allows users to be logged into their account on multiple devices at the same time. This allows customers flexibility in accessing their account and purchasing tickets. However, there are some limits on how many devices can be actively logged into an account. In this article, we’ll take a look at Ticketmaster’s device limits and how they work.
The Basics of Ticketmaster Device Limits
Ticketmaster allows each account to have up to 4 devices logged in at the same time. This means you can be logged into your Ticketmaster account on your phone, laptop, work computer, and tablet all at once if you want.
However, it’s important to note that while 4 devices can be logged in, only 2 devices can be actively accessing and using your account at the same time. So if you’re in the process of searching for tickets on your phone, only one other device could also be actively using your account.
If you try to access your account on a 5th device, you’ll be prompted to sign out of another device first before proceeding. So while 4 total devices can have active sessions, the limit on concurrent access is 2 devices.
Why Ticketmaster Limits Devices
Ticketmaster limits the number of devices that can be logged in and actively using an account for a few important reasons:
- Prevent fraud – Limiting sessions makes it harder for someone else to access your account without permission.
- Improve performance – Too many active sessions can overload servers and slow things down.
- Avoid confusion – Managing tickets across too many devices gets complicated fast.
By striking a balance at 4 logged in devices and 2 concurrent sessions, Ticketmaster aims to provide a secure and optimal experience for users.
Tips for Managing Ticketmaster Devices
To make the most of Ticketmaster’s device limits, keep the following tips in mind:
- Log out when done – Don’t stay permanently logged in on devices you don’t regularly use to access your Ticketmaster account.
- Use private browsing – When accessing your account in public on shared devices, use private/incognito browsing tabs.
- Check active sessions – Occasionally check your account online to see what devices are logged in.
- Change password if needed – If you see an unknown device, change your Ticketmaster password.
- Enable extra security – Set up two-factor authentication for an extra layer of security.
Logging Out Devices
If you ever need to manually log out devices, you can do so easily:
- Online – Log into your Ticketmaster account online. Go to account settings and device manager to view and log out devices.
- Mobile app – Open the Ticketmaster app, go to settings and account management to log out other devices.
- By changing password – Changing your Ticketmaster password will log all devices out of your account.
Getting Back Within Device Limits
If you ever exceed the 4 device/2 active session limit, Ticketmaster will simply prompt you to log out of a device before proceeding. To get back within the limits:
- When prompted, choose a device you are no longer using and log out.
- You can also proactively log out unused devices via your account settings.
- Once under the limit, you’ll be able to access your account on the new device.
Important Notes About Device Limits
Here are some other key points to remember about Ticketmaster’s device access limits:
- Devices can include mobile, laptops, desktops, tablets, etc.
- Limits apply based on number of devices, not browsers.
- Private/incognito browsing still counts as a device session.
- If you exceed limits, newest device gets bumped, not oldest.
- Logging out manually does not affect order of devices.
Device Limit Exceptions
In some cases, Ticketmaster may make exceptions and allow more devices to access an account, such as:
- For corporate/group accounts
- During special high-demand ticket on-sales
- For users with special circumstances
However, for most individual user accounts, the standard 4 device and 2 concurrent session limits will apply at all times.
Using Multiple Accounts If Needed
If you need the ability to manage tickets across more than 4 devices, one option is to create multiple Ticketmaster accounts.
You could have one for your personal devices, one for work devices, another for family, etc. This allows you to stay within device limits per account.
However, keep in mind this can get complicated to manage, so most users will find the standard 4 device/2 session limit sufficient for their needs.
Contacting Ticketmaster Support
If you have any issues related to device limits on your Ticketmaster account, you can contact their customer support for assistance:
- Online support form – Fill this out and a rep will contact you.
- By phone – Contact the Ticketmaster support line during business hours.
- In person – Visit a Ticketmaster ticket office if available in your area.
Ticketmaster reps can help troubleshoot any device access issues and explain your account’s device status and options.
Conclusion
To summarize Ticketmaster’s device limit policy:
- A maximum of 4 devices can be logged into an account
- Only 2 devices can actively access an account concurrently
- These limits aim to balance security, performance, and simplicity
- Users can manually log out unused devices via account settings
- If limits are exceeded, users will be prompted to log out a device
- Corporate accounts may get exceptions with higher limits if needed
Understanding and following these guidelines will allow you to securely access your Ticketmaster account from multiple devices and browsers for convenient ticket purchasing.
