When you purchase tickets on Ticketmaster, you’ll receive a confirmation email with details about your order. This email serves as your proof of purchase and will include important information like the event name, date, seats, barcode for entry, and more.
So how long after ordering do you get the Ticketmaster confirmation email? Here’s what to expect for delivery time.
Typical Confirmation Email Delivery Time
In most cases, the Ticketmaster confirmation email arrives instantly after you complete your ticket order. You should see it hit your inbox within a few minutes at the most.
Ticketmaster has an automated system that generates and sends the confirmation emails right away once payment is processed. So you don’t typically have to wait more than 5-10 minutes to receive it.
Factors That Impact Email Delivery Time
While Ticketmaster tries to deliver confirmation emails immediately, there are some variables that can delay it beyond just a few minutes:
- High order volume – During peak sales times like right after an on-sale, high traffic may slow down processing and email delivery.
- Payment processing issues – If there is a problem processing your credit card or other payment, it will delay the confirmation email.
- Spam filters – If your email provider’s spam filter flags it as junk, delivery will be delayed until you retrieve it from spam.
- Server outages – Technical issues like a server outage could prevent emails from sending on time.
So under normal circumstances you’ll get the email within 5-10 minutes. But during high volume sales periods or if there are technical issues, you may have to wait an hour or slightly longer in some rare cases.
What to Do If You Don’t Get the Email
If you still have not received the Ticketmaster order confirmation email after waiting an hour or longer, there are a few things you can try:
- Check spam or junk folders – Oftentimes it’s filtered to spam so check there first.
- Contact Ticketmaster customer support – They can look up your order and resend the confirmation email.
- Check account inbox settings – Ensure you don’t have filters diverting Ticketmaster emails.
- Use Ticketmaster’s Ticket Relisting – You can lookup order details there without the email.
As long as you completed checkout successfully, your ticket order is still processed and confirmed even if you did not get the email yet. But it’s best to get in touch with their customer service team if you don’t see it within a couple hours so they can investigate and send it to you.
Order Lookup Without the Email
If you need to access your Ticketmaster order details before receiving the confirmation email, there are a couple options:
- Ticketmaster Account – Log into your account online or via the app to view order history.
- Ticket Relisting – Input your info here to find and manage tickets.
- Contact Customer Service – They can look up order status without the email.
So you can still verify order details and relist tickets for sale without accessing the actual email by using Ticketmaster’s account tools and support team.
Key Details Included in the Email
The Ticketmaster confirmation email contains important details about your ticket purchase. Here are some of the key items it will include:
- Event name and date
- Seat/ticket locations
- Barcode for venue entry
- Order number
- Booking fees breakdown
- Final charged amount
- Ticket delivery method
Having these details easily accessible in the confirmation email makes it handy for keeping track of your purchase. It provides everything you need to verify your order and gain entry at the event.
Bringing the Email to the Event
You’ll want to have access to the Ticketmaster confirmation email when you actually attend the event. Here are some options for bringing it with you:
- Print it out to bring the hard copy
- Save it to your phone to pull up at venue
- Forward it to yourself to access on your phone
- Add it to your digital wallet like Apple Wallet
- Screenshot the barcode to scan at entry
As long as you can display the barcode from the email, you’ll be able to get into the event. So be sure to use one of these methods to bring it with you.
Changing Your Ticketmaster Email
If you need to update the email address on your Ticketmaster account for sending confirmation emails, you can easily do this:
- Log into your Ticketmaster account online or mobile app
- Go to your account settings
- Click “Edit Profile”
- Input new email and save changes
Once updated, any new ticket purchases will send confirmations to your new email. And you can access order history from both the old and new emails.
Conclusion
In summary, the Ticketmaster confirmation email typically sends immediately after an order is processed. Expect it within just a few minutes unless high order volume or technical issues cause a delay. If you haven’t received it after an hour or more, check spam folders and contact support for help accessing your order. And be sure to bring the email with you to the event by printing, forwarding, or screenshotting it so you can enter with the barcode. Following these tips will ensure you get your Ticketmaster purchase confirmation email in time for your event.