When you purchase tickets through Ticketmaster, the company that processes the transaction and appears on your credit card statement depends on a few factors. Here’s a quick overview of how Ticketmaster charges may show up:
Purchased Directly Through Ticketmaster
If you purchased tickets directly through the Ticketmaster website, one of two companies will likely appear on your statement:
- Ticketmaster – This is the main Ticketmaster company that processes orders placed directly through their website.
- Ticks – This is a subsidiary brand used by Ticketmaster for some event tickets purchased directly through their site.
So if you bought tickets on ticketmaster.com, you’ll generally see either “Ticketmaster” or “Ticks” on your statement. The charge will match the total amount you paid at checkout.
Purchased Through a Venue’s Website
Many venues use Ticketmaster as their exclusive ticket provider. So even if you buy tickets through the venue’s website, Ticketmaster may still process the order in the background.
In these cases, you’ll often see the venue name, city, or an abbreviation on your statement rather than Ticketmaster. For example, if you bought tickets on msg.com for a show at Madison Square Garden in New York, your statement might show a charge from “MSG” or “Madison Square Garden NY.”
The venue name gives away the fact that Ticketmaster processed the transaction behind the scenes. You’ll still see the full ticket amount charged.
Purchased From a Third-Party Reseller
Third-party ticket resellers like StubHub and Vivid Seats frequently sell tickets for events that use Ticketmaster. If you buy resale tickets, you’ll see the reseller name on your statement, not Ticketmaster.
For example, a StubHub purchase would show up as “StubHub” or “SH” on your statement. The charge will be whatever amount you paid the reseller, which includes their fees on top of the ticket’s face value.
Purchased With a Ticketmaster Gift Card
If you pay for Ticketmaster tickets using a Ticketmaster gift card, the transaction won’t show up on your credit card statement at all. The gift card purchase and redemption will appear as separate transactions under the gift card account history.
International Ticketmaster Sites
If you bought tickets through an international Ticketmaster website, like Ticketmaster UK, the company name on your statement may reflect that specific division. For example:
- Ticketmaster UK
- Ticketmaster Canada
- Ticketmaster Australia
So the country code may be appended to the Ticketmaster name for purchases outside the US. Otherwise, the transaction will look the same.
Ticketmaster Service and Processing Fees
In addition to the ticket price, you’ll also see Ticketmaster’s service fees and order processing charges rolled into the total amount on your statement. These fees don’t show up separately.
For example, if each ticket was $50 and you paid $20 in Ticketmaster fees, your statement would just show a single charge for $120 from Ticketmaster or the event venue.
Ticketmaster Delivery Charges
If you opted for ticket delivery by UPS or another shipping method, this charge will appear separately on your statement. It will show up as a charge from “UPS” or whichever company fulfilled the delivery.
The ticket purchase amount and delivery fees should appear as two distinct transactions.
Partial Ticket Payments
If you use Ticketmaster’s pay-over-time option to split your ticket purchase into multiple payments, you’ll see separate charges on subsequent statements as each payment is processed.
For example, your initial statement might show a $50 charge for a $200 ticket that you’re paying for in 4 installments. The remaining $150 would be broken into 3 monthly charges of $50 each on future statements as Ticketmaster bills you for the remainder.
Refunds and Cancellations
If tickets are refunded or an order is cancelled, the statement credit will come from whichever company originally processed the transaction:
- Ticketmaster refunds will show up as credits from Ticketmaster.
- Venue refunds will show up as credits from the venue name.
- Reseller refunds will show up as credits from the reseller.
The credit amount will match the original charge amount.
Identifying Ticketmaster Charges
Since Ticketmaster transactions can show up under different company names, here are some tips for identifying Ticketmaster charges on your statement:
- Look for charges from Ticketmaster, Ticks, a venue name, or a foreign Ticketmaster site.
- Match the charge date to when you purchased the tickets.
- Verify the charge amount matches the full ticket purchase amount, including fees.
- Check for a separate shipping/delivery charge if you had tickets shipped.
- See if there are multiple smaller charges for installments.
Checking these details will help confirm if a particular charge came from a Ticketmaster purchase. If you don’t recognize a venue name, you may need to look it up to see if they use Ticketmaster for ticketing.
How to Find Ticketmaster Charges in Your Statement
To identify Ticketmaster transactions in your monthly statement, follow these steps:
- Download or open your credit card statement from your online account or paper statement.
- Scan through the list of transactions and look for:
- Company names like “Ticketmaster” or “Ticks”
- Venue names like “Madison Square Garden”
- Foreign Ticketmaster sites like “Ticketmaster Australia”
- Third-party resellers if you bought resale tickets
- Match the date, amount, and description for each charge to a Ticketmaster purchase.
- Check for delivery fees from UPS/FedEx if tickets were shipped.
- Watch for multiple smaller charges if using pay-over-time installments.
- Look for credits from refunds or cancellations.
Doing a careful review using these steps will reveal any Ticketmaster transactions hidden under venue names or other brands in your statement.
Example of Ticketmaster Charge
Here is an example of how a Ticketmaster charge might appear on a credit card statement:
Date | Description | Amount |
---|---|---|
10/05/2022 | Madison Square Garden NY | $275.00 |
10/07/2022 | UPS Delivery Fee | $25.00 |
In this case, the $275 charge from “Madison Square Garden NY” on 10/05 was likely a Ticketmaster purchase of event tickets at Madison Square Garden. The delivery fee charge on 10/07 confirms tickets were shipped by UPS.
Getting Transaction Details from Ticketmaster
If you need more details about a specific Ticketmaster transaction on your statement, you can contact their customer support for confirmation:
- Call Ticketmaster Customer Service at 1-800-653-8000 (US) or the international number for your country.
- Have the order date, amount, and other transaction details ready to verify.
- Ask the representative to confirm if the charge came from Ticketmaster and for what event.
- They can look up the order in their system using your account details and provide more information.
Ticketmaster customer support can look at the purchase history on your account and help identify unrecognized charges from previous orders.
Getting Help from Your Credit Card Issuer
If you still can’t identify a mysterious charge, you can also contact your credit card issuer for assistance:
- Call your credit card company’s customer service number on the back of your card.
- Provide the transaction date, amount, and limited details.
- Ask if they can provide any information about the source of the charge based on the merchant account associated with it.
Your card issuer may be able to determine if one of its merchant accounts with Ticketmaster, a venue, or reseller was used for the charge. This could help you identify the source.
Disputing Unrecognized Ticketmaster Charges
If you confirm a charge did not come from any Ticketmaster purchase you authorized, you can dispute it with your credit card company by:
- Calling your credit card issuer’s dispute line or filing a dispute form online.
- Providing the charge date, amount, and description from your statement.
- Explaining this is an unauthorized charge.
- Following their dispute process and investigation procedures.
By reporting the unauthorized Ticketmaster transaction, your credit card company will initiate a dispute on your behalf and work to remove the charge. Make sure to dispute unrecognized charges as soon as possible.
Avoiding Fraudulent Ticketmaster Charges
To help prevent fraudulent Ticketmaster charges from appearing on your statement:
- Only purchase tickets directly through official Ticketmaster sites and venue websites.
- Beware of scam ticket resale sites that may improperly use the Ticketmaster name.
- Never give your credit card number to someone soliciting ticket sales via phone, email, or online ads.
- Monitor your monthly statements carefully for any unauthorized transactions.
Exercising caution when providing payment information and acting quickly on suspicious charges will help keep your account secure.
Using Temporary Card Numbers for Added Security
For very large Ticketmaster purchases, you may want to consider using a temporary virtual card number for an extra layer of protection:
- Many credit card providers offer one-time use numbers you can generate.
- The number works just like your regular card for the single transaction.
- This way your real card number is not exposed to potential fraud.
- Just be sure to save the temporary number to identify the charge later.
Virtual card numbers are handy for online orders with companies you don’t purchase from often, like Ticketmaster.
Conclusion
Ticketmaster transactions can appear in different forms on your credit card statement, under various company names. But with some careful review, you can identify Ticketmaster charges by matching amounts and dates. Reach out to their customer support or your card issuer for help confirming uncertain transactions. Keep an eye out for unauthorized charges as well. Knowing how to recognize Ticketmaster activity on your statement will ensure you catch any issues promptly.