When you purchase tickets on Ticketmaster, the company needs to know where to send your physical tickets. This is accomplished through a few key steps in the ordering process.
Entering Your Address
The most basic way Ticketmaster determines where to mail your tickets is by asking you to enter your mailing address during the order checkout process. On both the desktop and mobile Ticketmaster sites, there is a required “Shipping Address” field where you must type in the address you want your tickets shipped to.
This is the address that Ticketmaster will print on the ticket envelopes and provide to the mail carrier service to deliver your ticket order. So it’s crucial when ordering tickets that you carefully enter the address you want your tickets sent to, whether it’s your home, office, or another location.
Verifying Your Billing Address
In addition to shipping address, Ticketmaster also verifies your billing address when you purchase tickets. This is the address associated with the debit card, credit card, or other payment method you use to pay for the ticket order.
Ticketmaster’s system cross-checks that the billing address for your payment method matches the shipping address you provide. This helps prevent fraud by ensuring the ticket buyer lives at the address where the tickets will be shipped.
If the billing address on your payment does not match the shipping address entered, you may have to go through additional verification steps for Ticketmaster to process your order.
Using Your Ticketmaster Account Address
For quicker checkout, frequent Ticketmaster users can store their shipping address in their account profile. This way you don’t have to re-enter it each time you make a ticket purchase.
When you log into your Ticketmaster account and purchase tickets, the site automatically populates your saved shipping address from your profile. You can still edit or change this address during checkout if needed.
Having your address stored with Ticketmaster is especially handy if you want to purchase tickets on your mobile device. You don’t have to tediously type out the full street address on a small screen.
Mobile Ticket Delivery
Increasingly, Ticketmaster tickets are being delivered digitally using mobile delivery instead of physical tickets by mail. If you purchase tickets through Ticketmaster’s mobile app, there is an option to have the tickets delivered directly to that device as barcode images you simply show at the venue for entry.
With mobile ticket delivery, you don’t have to provide any mailing address information. The tickets get sent electronically to your smartphone using the Ticketmaster app.
Paperless Ticketing
Ticketmaster also offers paperless ticketing for select events. Like mobile delivery, the tickets get delivered electronically without having to be mailed. You typically receive a barcode or QR code via email that serves as your ticket for entry.
Paperless ticketing avoids the need for any mailing address when ordering tickets on Ticketmaster. The email address you use to sign into your Ticketmaster account is where the virtual ticket barcode is sent.
Will Call Pickup
Another option offered by Ticketmaster is will call pickup. When you select this method at checkout, your ticket order is held for pickup at the event venue’s box office. You don’t have to wait for the tickets to be shipped or receive a mobile delivery.
To retrieve your tickets, you just show a photo ID at the venue’s will call box office. They verify your ID against the ticket purchaser name and hand you the tickets.
Since you are picking up the tickets in person, there is no mailing address required in the initial Ticketmaster order process.
Changing Your Address
What if you purchase Ticketmaster tickets to be shipped weeks or months in advance, but then need to change the shipping address after ordering? Ticketmaster does provide ways to update your address if needed after purchase.
If your tickets haven’t shipped yet, you can log into your Ticketmaster account online and edit the shipping address for the order. You can also call Ticketmaster customer service and they can assist with changing the address.
However, once your ticket order has already been printed and shipped out, it becomes difficult to intercept and redirect the shipment. At that point, you would need to contact the mail carrier to try and reroute the delivery.
To avoid any problems, it’s best to double check you have the right shipping address entered when first ordering your tickets on Ticketmaster.
International Addresses
If you are ordering tickets to be shipped internationally outside of the United States, there may be some extra steps required by Ticketmaster.
You may need to provide additional shipping information beyond just street address, city, state, and zip code. Expect to also enter details like territory, region, postal district, and country when entering your international address.
Ticketmaster may limit paper ticket shipments to certain countries. You may be required to use mobile ticket delivery or will call pickup instead.
There are also restrictions shipping tickets to P.O. boxes internationally. Make sure you provide a valid street address.
Any duties, taxes, customs charges, or fees for international shipping are added to your total Ticketmaster order amount at checkout.
Apartment and Office Addresses
When entering your shipping address for Ticketmaster tickets, make sure to include your apartment or suite number if shipping to a multi-unit residential building.
You also need to include the company name and any floor or room numbers when shipping to an office address. Omitting this information can cause delays or prevent delivery of your tickets.
It’s also a good idea to include directions or special instructions in the address field if your office or apartment has confusing access points for deliveries. This helps guide the mail carrier.
Troubleshooting Delivery Issues
Despite entering the correct address, you may sometimes run into problems receiving your Ticketmaster tickets in the mail on time. Issues like missing apartment numbers, out of date addresses, mail carrier errors, and other factors can prevent successful delivery.
If your Ticketmaster ticket order is running late or appears lost in transit, first check your shipping address for accuracy. Make sure it is correct, complete, and up to date.
You can also contact Ticketmaster customer service by phone or online chat. They can look into the status of your ticket order and shipping.
If the tickets were insured, Ticketmaster can provide a replacement ticket order at no extra cost. They can also resend your ticket order to a different address if the original one proved undeliverable.
As a last resort, tickets can be reprinted for pickup at will call. But this incurs an extra fee, so it’s best to provide the right address when first ordering.
Safeguarding Your Tickets
Once you receive your Ticketmaster tickets in the mail, make sure to store them in a safe place until the event. Never leave tickets sitting in your mailbox as they can be stolen.
If possible, use a locked mailbox or post office box for valuable mail like event tickets. You can also request signature confirmation when ordering tickets, so they won’t be left unless someone is home to receive them.
Only share digital ticket barcodes with trusted friends or family members if transferring tickets. Report lost or stolen tickets to Ticketmaster immediately so they can be canceled and replaced.
Conclusion
Ticketmaster uses the mailing address you provide when purchasing tickets online or through their app for sending out paper ticket orders via the mail. This allows fans to receive their event tickets securely and conveniently by delivery.
Carefully verifying and entering the right shipping address is crucial to ensure your Ticketmaster tickets arrive without delay. Keeping your address current, using apartment numbers, and safeguarding ticket deliveries also helps everything go smoothly.
With Ticketmaster’s ticketing address options from traditional mail to digital delivery, fans can securely get their tickets to any event.
Here is a summary of the key points:
- Enter your complete shipping address during Ticketmaster checkout
- Your billing address with your payment method must match shipping address
- Saved addresses in your Ticketmaster account populate automatically at checkout
- Mobile ticket delivery sends tickets electronically with no mailing address needed
- Pick up tickets at the venue will call booth to avoid mailing
- Change your shipping address through your account before tickets ship out
- Provide detailed addresses including apartment numbers for smooth delivery
- Contact customer service if you encounter ticket shipping problems
So the next time you buy tickets through Ticketmaster for an upcoming concert, game, or performance, you can feel confident you’ll receive your tickets safely and securely using the verified shipping address you provide.
Enjoy your event!