Getting your tickets from Ticketmaster can seem complicated, but it is actually a straightforward process if you follow a few simple steps. In this article, we will walk through everything you need to know to easily receive your tickets from Ticketmaster after purchasing them online or on your mobile device.
Purchasing Tickets on Ticketmaster
The first step is purchasing your tickets through the Ticketmaster website or mobile app. You can search for the event you want to attend and compare ticket options and prices. When you are ready to checkout, you will create a Ticketmaster account if you don’t already have one and enter your payment information. Make sure your billing address matches the card you are using. Tickets cannot be issued if the addresses do not match due to fraud prevention measures.
Once your order is complete, you will receive an email confirmation with your order number. Save this email, as you will need your order number if you need to access your tickets later on. The email will also let you know when to expect your tickets and provide instructions for accessing them when they are ready.
Digital Tickets
For many events, Ticketmaster now issues mobile tickets that can be accessed through your Ticketmaster account online or using the Ticketmaster app. If you purchased digital tickets, the tickets will automatically show up in your account once they are available. You can access them at any time using your mobile device.
With mobile tickets, you don’t have to worry about losing a paper ticket or having it stolen. Your tickets are tied to your Ticketmaster account, and you simply show your phone screen at the venue to gain entry. You may be asked to login to your Ticketmaster account from your phone when the tickets are scanned.
Paper Tickets
For some events, you may receive traditional paper tickets instead of mobile tickets. In this case, Ticketmaster will mail your printed tickets to the billing address you provided when you purchased them online. It typically takes 7-10 days for paper tickets to arrive by mail after an order is placed.
The delivery timeframe can vary depending on the event date and when you placed your order. Ticketmaster will provide an estimated arrival date for your paper tickets in your order confirmation so you know when to watch your mailbox.
Once the tickets arrive, open the Ticketmaster envelope carefully and remove your tickets. Take care not to misplace them, as paper tickets cannot be reissued if lost. Write your name and phone number on the back of the tickets in case you were to somehow become separated from them later on.
Transferring or Reselling Tickets
If you need to transfer tickets you purchased on Ticketmaster to someone else or resell them, you can easily do so through your Ticketmaster account. Here is how it works for both digital and paper tickets:
Transferring Digital Tickets
To transfer mobile tickets to someone else, log into your Ticketmaster account online or in the app. Go to your ticket order and select the “Transfer” option. Enter the recipient’s name, email address or mobile number. The tickets will then be sent to the recipient’s Ticketmaster account. They will receive an email letting them know the tickets are now in their account.
Transferring Paper Tickets
For paper tickets, you will physically need to hand over or mail the printed tickets to the person you want to transfer them to. You should still note the transfer in your Ticketmaster account by going to your order and selecting “Transfer.” Enter the recipient’s name and contact info, then mark the tickets as transferred. This will register the tickets under their name if they need to access them later through Ticketmaster.
Reselling Tickets
You can resell your Ticketmaster tickets, whether digital or paper, through Ticketmaster’s safe resale marketplace. Log into your account, go to your order, and select the “Sell” option. You will be walked through the steps to list your tickets for resale at the price you want. Buyers can then purchase the tickets through Ticketmaster without you having to meet up or transfer tickets.
Reselling through Ticketmaster ensures the tickets remain valid and provides buyer protection. This is the safest method for reselling tickets, as scams are common on other third-party resale sites.
Accessing Your Tickets
If you need to access tickets you previously purchased on Ticketmaster at any time, simply log into your Ticketmaster account. All of your ticket orders will be stored there.
For digital tickets, you can view them in your account and have them sent to your phone again if needed. For paper tickets, you can see the delivery status and tracking information if they are still in transit. If tickets were transferred or resold, that will also be noted in your order history.
If you don’t recall your Ticketmaster login or have trouble accessing your account, you can go through the account recovery process. This involves entering details like your purchase order number, billing address, and email used to create the account. Ticketmaster will then send you a password reset link by email to regain access.
Common Ticketmaster Receiving Issues
While retrieving your Ticketmaster tickets is typically quick and convenient, issues can sometimes arise. Here are some common problems and how to get them resolved:
Never Received Paper Tickets
If you never receive your paper tickets within 2 weeks of placing your order, contact Ticketmaster customer support online or by phone. They can investigate the delivery issue and resend or replace the tickets if they were lost in transit.
Lost or Deleted Digital Tickets
Don’t panic if you accidentally deleted your digital tickets from the Ticketmaster app or if your phone is lost or stolen. Log into your Ticketmaster account online and redownload your tickets to your phone. As long as you are still logged into the app, your tickets will also automatically restore themselves.
Changing Billing Address After Purchase
If you need to change the billing address on your Ticketmaster order after checkout, contact their customer support team immediately. They can update your address as long as the tickets have not yet been issued. Once tickets are issued, the address cannot be changed.
Tickets Listing Wrong Name
If your tickets show someone else’s name instead of yours, don’t worry – you can still use the tickets as long as you have the order information. Contact Ticketmaster and they will walk you through having the name corrected by providing proof of purchase.
Avoiding Ticketmaster Scams
Unfortunately, Ticketmaster scams are common as scammers know how valuable tickets are. Be very cautious of the following to avoid fake or invalid tickets:
- Avoid buying tickets from unverified sellers on third party resale sites like Craigslist.
- Be suspicious of ticket prices that seem too good to be true.
- Never pay for tickets by wire transfer, prepaid card, etc. Use credit cards for buyer protection.
- Don’t trust emails claiming to be from Ticketmaster with special deals.
- Only access tickets through your Ticketmaster account or directly via the venue.
As long as you purchase tickets directly through Ticketmaster and only access them through your official account, you can feel confident you have valid event tickets.
Contacting Ticketmaster for Support
Hopefully this guide covered all you need to know to easily receive your Ticketmaster tickets. But issues can still pop up or you may have additional questions. If you ever need assistance, here is how to contact Ticketmaster support:
- Live Chat: Chat with a support agent online during business hours.
- Phone: Call their toll-free customer support line 24/7.
- Email: Send an email to their customer support team.
- Social Media: Tweet or DM them on Twitter @Ticketmaster.
Ticketmaster also has an extensive FAQ section on their website that may answer common questions. Don’t hesitate to reach out to their team for help retrieving, accessing, or understanding your Ticketmaster tickets.
Conclusion
Ticketmaster makes receiving your event tickets easy and convenient. Now that you know the ins and outs of how to access mobile or paper tickets, transfer them, resell them, and get customer support, you can feel assured about your Ticketmaster purchase. Enjoy the show!