Ticketmaster is one of the largest ticket providers in the world, offering tickets to concert, sports, theater and other live entertainment events. In recent years, Ticketmaster has rolled out mobile ticketing as a convenient option for customers to receive and access their tickets without needing to print them out.
Mobile tickets provide a number of benefits over traditional paper tickets. They eliminate the need to print out tickets or wait in will call lines to pick them up. Mobile tickets also give customers peace of mind knowing they won’t lose their tickets or have them stolen. And for venues and event organizers, mobile ticketing helps cut down on fake tickets being sold by scalpers.
What are mobile tickets?
Mobile tickets, also known as digital tickets, allow customers to receive tickets on their smartphone that they can present for entry into an event. The tickets are delivered in the form of a unique barcode or QR code that can be scanned directly from the phone’s screen.
Instead of receiving a paper printout or PDF file for tickets, the barcode ticket is linked to the purchaser’s account. Customers can access their tickets by downloading the Ticketmaster app and logging into their Ticketmaster account.
Benefits of mobile tickets
There are several benefits to using mobile tickets instead of paper tickets:
- Convenience – Tickets are easily accessible on your smartphone and can be retrieved and presented at any time.
- Security – Mobile tickets reduce the chances of losing paper tickets or having them stolen. The unique barcode can only be scanned once for entry.
- Environmentally friendly – Mobile ticketing eliminates excess paper waste and printing.
- Cost savings – Venues can lower costs associated with printing and mailing paper tickets.
- Accessibility – Customers can easily transfer or sell e-tickets securely through their Ticketmaster account.
How do I get mobile tickets from Ticketmaster?
There are a few simple steps to access mobile tickets for your Ticketmaster purchase:
- Purchase tickets through Ticketmaster online or using the app. Make sure your ticket delivery method is set to “Mobile Delivery.”
- Download the Ticketmaster app on your iOS or Android device and login using the same account used to purchase tickets.
- Your ticket barcode(s) will automatically appear in the “My Tickets” section of the app once they are available. This is typically within hours or days after your ticket purchase.
- To view your ticket, tap on the event and swipe across the ticket to enlarge the barcode.
- Note the location of the event, the section, row and seat details for your records.
Make sure to download the latest version of the Ticketmaster app before the event to ensure your ticket barcodes are accessible. You’ll want to also enable notifications so you don’t miss important updates about your tickets.
Transferring or selling mobile tickets
If you need to transfer or sell your mobile tickets to someone else, you can easily do so using the Ticketmaster app:
- In the app, go to “My Tickets” and tap on your order.
- Select the ticket(s) you want to transfer or sell.
- Choose whether you want to transfer or sell, then fill in the recipient’s information.
- For transfers, tickets are sent directly to the recipient’s Ticketmaster account. For ticket sales, you can select the price and delivery method.
- Confirm the details and complete the transfer or sale.
As long as both parties have Ticketmaster accounts, the mobile tickets can be securely transferred to the new ticket holder.
Using your mobile tickets at the event
When you arrive at the event, open your Ticketmaster app and access your ticket barcode under “My Tickets.” Make sure you have an internet connection so the barcode image loads properly on your phone.
Follow any signage leading to the mobile ticket entry gates or lines. When you reach the entrance, open your barcode on your phone and place it under the scanner. In some cases you may need to zoom in on the barcode or move your phone around until it’s properly scanned.
Once your mobile ticket is successfully scanned, you’ll get a confirmation on screen and be permitted to enter. If you run into any trouble scanning your mobile ticket, show it to the gate attendant who can manually enter the barcode number.
Tips for using mobile tickets seamlessly
- Save your ticket barcode to your photo gallery as a backup in case of internet connectivity issues.
- Take a screenshot of your ticket details (section, row, seat) for reference.
- Fully charge your phone before the event and bring a portable charger as backup.
- Enable Bluetooth and WiFi on your phone to ensure connectivity.
- Save the venue address in your maps app for directions and gate information.
- Arrive early in case of any mobile ticket issues that need troubleshooting.
Troubleshooting problems with mobile tickets
Despite the convenience of mobile ticketing, you may occasionally run into some technical difficulties. Here are some troubleshooting tips if you have any problems accessing or using your mobile tickets:
Can’t find your ticket in the app
- Log out then log back into your Ticketmaster account in the app
- Force quit and restart the Ticketmaster app
- Update the Ticketmaster app to the latest version
- Contact Ticketmaster Fan Support if your ticket still doesn’t appear
barcode won’t scan
- Refresh the ticket barcode by closing and reopening the ticket in the app
- Try scanning the barcode at different angles or distances from the scanner
- Zoom in on the barcode to enlarge it for the scanner
- Take a screenshot of the barcode and try scanning the image
- Connect to WiFi or toggle Airplane mode to refresh your connection
- Show your ticket to the gate attendant for manual entry
Lost internet connection
- Connect to available WiFi networks at or near the venue
- Temporarily enable cellular data if you have an internet plan
- Access your ticket barcode under Photos if you saved it there
- Have the ticket barcode number handy so it can be manually entered
If none of these troubleshooting tips work, visit the nearest customer service booth or box office for assistance. As long as you purchased valid event tickets, the venue staff should be able to confirm your order details and grant you entry, even without the mobile ticket barcode accessible.
Conclusion
Mobile ticketing provides convenient, secure access to your event tickets while eliminating the need for paper tickets. Ticketmaster makes it easy to get mobile tickets directly in the app for your smartphone. Just purchase tickets as normal, download the app and login to access your ticket barcodes anytime.
With your tickets stored in the app, you can view your seat locations, transfer tickets to others, or sell them while avoiding losses. Mobile tickets also speed up the entry process into events by enabling contactless ticket scanning. As long as you charge your phone and manage your tickets properly through the app, you can enjoy a seamless mobile ticketing experience.