Having a verified phone number with Ticketmaster can provide you with additional security for your account and allow you to access certain features. Here is a step-by-step guide on how to verify your phone number with Ticketmaster.
Why Verify Your Phone Number?
There are a few key reasons you may want to verify your phone number with Ticketmaster:
- Increased account security – Verifying your number helps protect your account by enabling extra verification steps when accessing your account.
- Access to verified fan presales – Some events require a verified phone number to access special presales for verified fans.
- Faster checkout – Your tickets can be sent directly to your phone for faster checkout.
- Alerts about your tickets – Get reminders and updates sent directly to your phone about your upcoming events.
Requirements for Phone Number Verification
Before starting the verification process, make sure you have the following:
- A Ticketmaster account – If you don’t have one, you can create one for free on the Ticketmaster website or mobile app.
- The phone you want to verify – This phone should be accessible to you throughout the verification process.
- A valid US or Canadian mobile number – Ticketmaster currently only supports verification for numbers from these countries.
How to Verify Your Phone Number on Desktop
Here are step-by-step instructions for verifying your phone number on a desktop web browser:
- Log into your Ticketmaster account and go to your Account Overview page.
- Under Your Info, click “Edit” next to Contact Info.
- Enter your phone number and click “Verify”.
- Choose to receive the verification code via call or text.
- Enter the 6-digit verification code sent to your phone and click “Verify”.
Once these steps are complete, your phone number will be verified! You can now access features like verified fan presales that require a verified number.
How to Verify on Mobile
If you are on your mobile device, here are the steps to verify your number:
- Open the Ticketmaster app and tap on your profile icon.
- Go to Settings and tap “Edit Contact Info”.
- Enter your phone number and tap “Verify”.
- Choose to get the code by call or text.
- Enter the 6-digit code into the app and tap “Verify”.
After following these instructions, your number will be verified for your Ticketmaster account on mobile as well.
Tips for the Verification Process
Here are some tips to ensure the verification process goes smoothly:
- Make sure to enter your phone number correctly and in the proper format. For a US number, use this format: (201) 555-0123.
- The call or text may come from an unusual number – be sure to look for it carefully.
- Watch out for the verification code expiration time. You usually have 5-10 minutes to enter it.
- If you don’t see the text or call at first, wait a few minutes and request a new code.
- If it still doesn’t work, contact Ticketmaster Customer Support for assistance verifying your number.
What Happens if You Get a New Phone Number?
If you get a new phone number, you will need to update and re-verify your number with Ticketmaster. Here is the process:
- Login to your Ticketmaster account online or in the app.
- Go to your account settings and edit your contact information.
- Enter your new phone number and click “Verify”.
- Complete the verification steps with the new number.
Once completed, your account will be updated with your new phone number. Make sure to also update your number anywhere else you use your Ticketmaster account, like on saved payment methods.
Troubleshooting Verification Issues
If you run into problems verifying your number, here are some troubleshooting tips:
- If you aren’t receiving the verification text/call, double check you entered your number correctly.
- Make sure your phone has signal/cellular reception.
- Try toggling your phone’s airplane mode off and on to reset the connection.
- Close out of the Ticketmaster app and restart it.
- Contact your phone carrier to ensure there are no blocks on verification texts/calls.
- Reach out to Ticketmaster Customer Support for additional help if needed.
Conclusion
Verifying your phone number with Ticketmaster is a quick and easy process that provides enhanced security and access to special features. Make sure to enter the correct number, watch closely for the verification code, and don’t hesitate to contact support if you encounter any trouble. With a verified number, you can confidently access your Tickmaster account and any presales requiring extra verification.
FAQs
Is there a limit to how many numbers I can verify with my Ticketmaster account?
No, there is no limit to the number of phone numbers you can verify with your Ticketmaster account. You can verify multiple numbers to associate all your phone numbers with your account.
What if I don’t have access to the phone number anymore that I originally verified?
If you no longer have access to your verified number, you can remove it from your Ticketmaster account by going into your contact settings and deleting it. Then you can add and verify a new current number.
Can I verify a landline number instead of a mobile number?
Unfortunately Ticketmaster currently only allows you to verify mobile numbers for added security. Landline numbers cannot be verified at this time.
Does verifying my number share my info with any third parties?
No, Ticketmaster keeps your phone number private and does not share or sell it to any third party companies or providers. It is only used for account verification purposes.
What happens if I verify my number then get a new phone/number?
If you get a new phone number after already verifying your old one, simply update your contact info in your Ticketmaster account with the new number. You will have to complete the verification process again with the new number.
How long does it take for my number to become verified?
The verification process is completed instantly as soon as you enter the valid 6-digit code into the Ticketmaster website or app. Your number will show as verified right away.
Can I remove a previously verified number from my account?
Yes, you can remove a previously verified number by editing your contact information in your account settings. Delete the number you want to remove and save the changes.
Does verifying my number enroll me in Ticketmaster marketing messages?
Verifying your phone number does not automatically opt you into receiving marketing messages from Ticketmaster. You would need to specifically sign up for SMS alerts or email newsletters to receive those types of messages.
What if I’m having trouble receiving the verification call or text message?
If you’re having issues getting the verification message, first ensure you entered the correct number on your account. Then, check your signal strength and that your phone can receive calls/texts. If it still doesn’t work, contact Ticketmaster Customer Service for help resolving the issue.
Is there a time limit to enter the verification code before it expires?
Yes, verification codes typically expire after 5-10 minutes. If your code expires before entering it, you will have to request a new verification code to complete the process. Act quickly once the code is sent.
If I verify my number, will Ticketmaster share it with the venues or events I buy from?
No, Ticketmaster will not share your verified phone number with any third-parties, including venues or event organizers. It will remain private and protected.
Can I verify my phone number if my Ticketmaster account is connected to Facebook?
Yes, you can still verify your mobile number even if your Ticketmaster account is connected to or logged in through Facebook. Simply follow the verification steps outlined above.
What should I do if I’m getting an error during the verification process?
If you receive an error during verification, first double check that you entered the 6-digit code correctly. If the issue persists, contact Ticketmaster support with details about the specific error so they can troubleshoot and assist you.
