Knowing whether your tickets have sold on Ticketmaster is an important part of managing your event tickets. As an event organizer, you want to track ticket sales to gauge interest, plan accordingly, and understand revenue. For ticket buyers, it can be helpful to know if an event has sold out or has tickets still available when making purchasing decisions.
Check Your Ticketmaster Account
The easiest way to check if your tickets have sold on Ticketmaster is to log into your Ticketmaster account. As the event organizer, you should have access to sales and attendance reports that give you real-time data on how many tickets have been sold and how many are still available for your event.
Here are the steps to check your ticket sales on your Ticketmaster account:
- Go to www.ticketmaster.com and click “Sign In” in the top right corner.
- Enter your Ticketmaster account email and password and click “Sign In.”
- Once logged in, click on “My Events” at the top of the screen.
- Select your specific event that you want to check ticket sales for.
- On the left side you will see options – click on “Sales & Attendance.”
- Here you will see the number of tickets sold, number of complimentary tickets issued, number of tickets still available, and more.
- You can also click “Sales Overview Report” at the bottom for more detailed data on sales over time, average ticket prices, and gross sales.
Checking your Ticketmaster account directly gives you access to the most accurate and up-to-date information on ticket sales and availability for your event. As the event organizer, you likely will want to check periodically to stay on top of sales.
Look at the Ticket Listing
For individual ticket buyers, one way to check if tickets have sold for an event on Ticketmaster is to look at the ticket listing. When tickets are still available, you will be able to select seats/tickets and proceed through the purchasing process. If tickets are sold out, you will see a “tickets unavailable” type of message when trying to select seats.
Here are some things to look for to determine if tickets have sold out:
- The seating chart will be grayed out or disappear, not allowing seat selection.
- “Tickets Unavailable” or similar wording will appear when trying to select tickets.
- A “Sold Out” tag will show next to the event name or ticket listing.
- The ticket quantity box will default to “0 tickets” with no ability to change it.
- The purchase process will end immediately after trying to select tickets.
If any of these signs appear when you go through the Ticketmaster purchase process for an event, it likely means the tickets are sold out and unavailable for that event.
Check the Event Page Details
Another indicator of whether tickets have sold for an event on Ticketmaster is to look at the details on the specific event page. This page can be accessed by searching for the event on Ticketmaster and then clicking into it.
Here are some things to look for on the event page:
These details appearing on the event page indicate that tickets are no longer available for purchase for that event. The event page essentially will show the same information as the ticket listing itself, just in a different format on a separate page.
Check Fan Resale Marketplaces
Ticketmaster also facilitates ticket resales through fan marketplaces like Ticketmaster Resale and NFL Ticket Exchange. If an event is sold out directly through Ticketmaster, you may still be able to find tickets through fan resale.
Here are some things to look for when checking fan resale sites:
- Ticket quantities and prices will be set by sellers rather than Ticketmaster directly.
- Availability will depend on what ticket holders choose to resell.
- Tickets may be above or below face value.
- There will likely be fewer tickets available than the original onsale.
- Tickets may sell quickly depending on demand.
Fan resale marketplaces can still have tickets even when Ticketmaster shows an event as sold out. But availability and prices vary greatly based on what ticket holders choose to resell. These tickets go fast for high demand events so you need to check frequently.
Use the Ticketmaster App
The Ticketmaster app provides another easy way to check if tickets for an event have sold out. The app is available for both iOS and Android mobile devices and includes the key ticket purchasing and tracking features from the website.
Here are some ways to check ticket availability in the Ticketmaster app:
- Search for the event in the app – sold out events will show as “Tickets Unavailable.”
- Look at your favorite events – the ones marked “Sold Out” have no tickets.
- Go through the purchase process – inability to select tickets indicates a sell out.
The Ticketmaster app essentially mirrors what you would see on the full website. So if an event shows sold out in the app, tickets are also unavailable on the Ticketmaster website.
Call the Ticketmaster Customer Service Line
You can also call Ticketmaster directly at their customer service phone number to ask about ticket availability for an event. The Tickmaster customer service number is:
1-800-653-8000 (US/Canada)
When you call, simply tell the representative the event you are interested in tickets for. They will be able to look up the event in their system and confirm if it has sold out or if tickets are still available. They can also inform you if there are resale tickets available even if the main sale is sold out.
Calling Ticketmaster customer service is helpful if you want a clear yes/no answer on if an event still has available tickets for purchase. The representatives have access to real-time ticketing data and can give you an immediate response.
Sign Up for Ticket Alerts
Many Ticketmaster events allow you to sign up for ticket alerts for that specific event. This is helpful if tickets are initially sold out but you want notification in case more are released later.
Here’s how to sign up for ticket alerts on Ticketmaster when an event is sold out:
- Find the event page and click “Tickets” even though it shows sold out.
- A popup will appear – click “Get Ticket Alerts.”
- Enter your email address and click submit.
- If more tickets are released, you’ll get an email notification right away.
By signing up for alerts, you don’t have to continuously check if more tickets have been released. The notification will come straight to your email so you can jump on purchasing right away.
Follow Social Media Accounts
Following event and venue social media accounts can also provide information on ticket sales. Many organizations will post updates leading up to an event both when tickets initially go onsale and if shows sell out quickly.
Start by following the event’s official accounts on platforms like Twitter, Facebook, and Instagram. Also follow the social accounts for the venue or host organization. Turn on notifications so you don’t miss any posts about ticket announcements.
If an event sells out fast, the social accounts will often post about it. Similarly, if they release more tickets down the line, they may announce it on social channels first.
Use Google Search Alerts
Setting up custom Google Alerts for an event is another easy way to monitor if more tickets are released. Here are the steps:
- Go to www.google.com/alerts
- Enter the name of the event plus “tickets” or “Ticketmaster”
- Click “Create Alert”
- Choose title and frequency preferences
With this alert set, you will receive periodic notifications (daily, weekly, etc.) with new search results related to your keywords. If Ticketmaster releases more event tickets, news articles will likely be published, triggering your custom alert.
Leverage Presales and Promotions
If an event is initially sold out, you may still have access to tickets through special presales and promotions. These allow certain groups early and exclusive access to tickets before the general public.
Ways to get presale ticket access include:
- Artist/venue/promoter email lists
- Credit card provider offers (Citibank, American Express)
- Radio station rewards clubs
- VIP loyalty programs
- Ticket bundles and packages
- Spotify presale codes
You can also keep checking for special promotions like contest giveaways that may award event tickets. With persistence, you can sometimes score tickets through these exclusive presales and promotions even when the main inventory appears sold out.
Use a Ticket Reseller or Broker
As a last resort, using a ticket reseller or broker is an option if you absolutely must get tickets to a sold out event on Ticketmaster. Resellers gain access to tickets in various ways and resell them, often at inflated prices.
Here are some things to keep in mind when using a ticket reseller:
- Prices will likely be above face value.
- There may be high service fees.
- Tickets may sell out quickly.
- Scammers exist – vet them thoroughly.
- Policies for canceled events vary.
Websites like StubHub, Vivid Seats, SeatGeek and Craigslist can potentially have tickets to sold out Ticketmaster events. But use caution as ticket scams do happen and inventory is limited.
Wait Until Day of Show
In some cases, more tickets to previously sold out shows on Ticketmaster are released at the last minute. This could happen if the event team adds inventory or if reserved tickets are released.
On the day of a sold out show, check Ticketmaster again for availability. Also check fan resale sites, social media, and walk up to the venue box office.
Although not guaranteed, you may luck out and find last minute tickets released for a sold out event as it draws closer. Persistence and timing is key.
Conclusion
Tracking ticket sales and availability for events can require detective work, but there are ways to confirm if an event has truly sold out on Ticketmaster. As the event organizer, check your Ticketmaster account and sales reports. As a ticket buyer, look for visual cues while selecting seats that indicate tickets are sold out.
Beyond the initial onsale, continue monitoring fan resale sites, social media channels, presales and promotions to secure tickets to a coveted sold out event. With persistence, you can sometimes score seats even when Ticketmaster shows an event is sold out.