If you are trying to get an unlock code for Ticketmaster, there are a few things you can try. The unlock code is usually needed if you are trying to access a ticket that was purchased but the barcode is not working properly. Here are some tips on how to get the unlock code:
Contact Ticketmaster Customer Support
The easiest way to get the unlock code for a ticket is to contact Ticketmaster customer support directly. You can reach their customer service by phone or online chat. When you contact them, make sure to have your order number ready. This is usually a 9 or 10-digit number that was given when the tickets were purchased.
Explain your situation to the Ticketmaster rep – that you purchased tickets but the barcode is not working or scanning properly at the venue. They will then be able to look up your order and issue you a new unlock code if needed. This code can then be used to access the tickets from the Ticketmaster app or website.
Check Your Email for the Unlock Code
If you purchased the Ticketmaster tickets online, check the email account used to make the purchase. Ticketmaster will often send the unlock code via email when the transaction is processed.
Look in your inbox and spam folders for an email from Ticketmaster around the time you bought the tickets. Some common email subject lines to look for include “Your Ticketmaster Order Details”, “Unlock Your Tickets” or “Your Tickets Are Ready.”
The body of the email should contain the actual unlock codes needed to access each ticket. It may also provide instructions on how to redeem the codes via the Ticketmaster mobile app or website.
Retrieve the Codes via Your Ticketmaster Account
If you used an existing Ticketmaster account to purchase the tickets, you can also retrieve the unlock codes by logging into your account online.
Go to ticketmaster.com and click “Sign In” to access your account. Once logged in, look for a “My Tickets” or “Upcoming Events” section.
This will show all upcoming events you have tickets for. Find the event in question and click “View Barcode.” This will display the full barcode along with the unlock code underneath it.
Use the Ticketmaster Mobile App
The Ticketmaster mobile app is another place you can find the unlock codes for your tickets. Download the app if you don’t already have it.
Once installed, open the app and log into your Ticketmaster account if prompted. Your purchased tickets should be visible in the app. Tap to expand the event details.
Select “View Barcode” which will then display the full barcode and unlock code. You can use these details to access the tickets if the barcode is not properly scanning.
Get the Codes Reprinted at the Venue Box Office
If you are at the event venue and still can’t access your tickets, head to the on-site box office. Explain that you need the unlock codes reprinted for the tickets you bought.
Provide the box office representative with your order number or confirmation email with barcode. They can look up your purchase and print out new tickets with updated unlock codes.
This new printout can then be used to gain entry and bypass any issues with the original barcode not working correctly.
Unlock Via Text Message Link
In some cases, Ticketmaster may send you a link via text message to unlock your tickets instead of an actual code. Check your mobile phone for any texts from Ticketmaster around the time of ticket purchase.
The text will usually contain brief instructions such as “Click here to access your tickets” along with a link to a Ticketmaster site or app. Click the link which will take you to a page with your ticket barcodes.
If your tickets still show as “inactive”, there may be an option to click “Unlock Tickets” which will provide the necessary unlock codes to access them.
Call Ticketmaster with Your Phone Number
If you cannot locate the unlock codes through any of the above methods, as a last resort you can call Ticketmaster and provide the phone number used to purchase the tickets.
Explain to the customer service agent that you need the unlock codes reissued. They can search past orders using the phone number on file and resend the codes to that number via text or email.
This method may take additional verification of your identity and purchase to ensure security. But the Ticketmaster rep should be able to recover your unlock codes using the phone number if needed.
Common Reasons for Needing the Unlock Code
There are a few common reasons you may need to retrieve the Ticketmaster unlock code for your tickets:
- The barcode is not properly scanning at the event entrance gates. This can happen if the barcode is damaged or cannot be read by the scanner.
- You lost the original tickets and need the barcodes reissued. Without the barcode, you cannot access the event.
- You purchased paperless/mobile tickets but they are showing as “inactive”. Unlocking them with the codes allows access.
- You transferred tickets to another person who needs the unlock code to activate under their name.
- You forgot to unlock your tickets prior to arriving at the event and the codes are needed to gain entry.
In any situation where the barcode is inaccessible or not working, retrieving the Ticketmaster unlock codes will allow you to rectify the issue and access the event.
Ways to Avoid Needing the Unlock Code
To avoid hassles with unlock codes down the road, keep the following tips in mind when purchasing tickets:
- Save your Ticketmaster confirmation emails – These contain the barcodes and unlock codes needed to access the event.
- Take a screenshot of the ticket barcodes – Having the barcode image on your phone provides backup if your printed tickets are lost or damaged.
- Unlock your tickets as soon as received – Don’t wait until the last minute to unlock barcodes as this can prevent issues at the entrance.
- Use the Ticketmaster app – Keeping your tickets in the app provides reliable access to barcodes and codes.
- Print extra hard copies of tickets – Having multiple hard copies prevents being left without a working barcode.
- Verify your unlock codes – Double check that the codes work as expected before arriving at the event.
Taking preventative measures can reduce situations where you’ll need to scramble to get an unlock code last minute. But if problems do arise, use the tips in this guide to retrieve your Ticketmaster unlock codes.
Frequently Asked Questions
How do I get the Ticketmaster unlock code from my phone?
If you purchased tickets through the Ticketmaster app on your phone, open the app and go to the event ticket. Tap “View Barcode” which will display the full barcode and unlock code needed to access the event.
What if I lost the Ticketmaster email with the unlock code?
If you can no longer access the original Ticketmaster email with the unlock code, you can call their customer service line for assistance. They can look up your order and resend your codes to the email on file.
Why does Ticketmaster require an unlock code?
The unlock code provides an additional layer of security for mobile and paperless tickets. It prevents others from accessing and using the tickets without authorization from the purchaser.
How do I transfer a Ticketmaster ticket to someone else?
Use the Ticketmaster app or website to transfer the ticket to another person. They will then need the unlock code to fully activate the ticket under their name prior to the event.
What if my Ticketmaster tickets won’t scan at the event?
If the barcode is not properly scanning, show the barcode image on your phone to the ticket-taker for manual entry. Or visit the on-site box office to have new tickets with functional barcodes printed.
How long does it take for Ticketmaster to text unlock codes?
If you opted to receive your unlock codes via text, they are usually sent immediately after purchasing tickets or within 1-2 hours. If you have not received texts after a few hours, contact Ticketmaster customer service.
Getting the unlock code for Ticketmaster tickets is crucial for accessing the event if you run into issues with barcodes not working properly. Carefully check your confirmation emails, Ticketmaster account, mobile app and the tips in this guide in order to retrieve your ticket codes.
