Ticketmaster is one of the largest ticket providers for live entertainment events in the world. When you purchase tickets on Ticketmaster, you have a few different options for receiving your tickets. Many people prefer to get PDF tickets that can be printed at home or accessed on a mobile device. Here is a step-by-step guide on how to get PDF tickets from Ticketmaster.
Purchase Tickets on Ticketmaster
The first step is to purchase tickets to the event you want to attend on Ticketmaster. You can search for events and purchase tickets on the Ticketmaster website or mobile app. Make sure the event you are purchasing tickets for offers PDF tickets as an option. This can usually be found on the event page or during the checkout process. Some events may only offer mailed physical tickets.
When purchasing tickets, you will need to create a Ticketmaster account if you don’t already have one. This allows you to access your tickets online later. Make sure you use an email address you can access. Enter in your billing and payment information to complete the ticket purchase.
Select PDF Tickets
During the checkout process, you should see an option to select PDF tickets. The option may be listed as “Print at Home Tickets,” “Mobile Tickets,” or “E-Tickets.” Select this option if available instead of mailed physical tickets.
There is usually no extra fee for choosing PDF digital tickets. They are the same price as having tickets mailed to you.
If you do not see an option for PDF tickets, it likely means they are not available for the event you are purchasing tickets for. You will then need to be mailed physical paper tickets instead.
Access Your PDF Tickets
After completing your ticket purchase, you should receive a confirmation email from Ticketmaster. This will contain details on how to access your PDF tickets online.
To access your tickets, log into your Ticketmaster account. You can do this on the website or mobile app. On the website, look for the “My Events” section once logged in. On the app, tap on the icon to access your tickets.
This will bring up a listing of all the events you have purchased tickets for. Find the event you want the tickets for. Where it says “View Barcode,” click or tap that link. This will open up your PDF tickets.
You should see a full 8.5×11 page with a separate ticket for each one purchased. On each ticket is a unique barcode and QR code which will be scanned at the event to validate it.
Print the PDF Tickets
For events that require a paper ticket, you will need to print out the PDF ticket. You cannot just show your digital ticket on your phone.
Open the PDF file and print it using any standard printer. Print one copy of the PDF file for each ticket purchased. The PDF will have 2-4 tickets per page depending on the type of event.
Use standard 8.5×11 blank white paper when printing. The ticket barcodes must print clearly for scanning. Make sure your ink cartridge is not too low on ink. Print in black and white mode instead of color.
Once printed, cut the individual tickets apart from each other along the dotted lines.
Save the PDF Tickets
For events that allow mobile entry, you do not need to print the tickets. You can save the PDF file directly to your smartphone and have the tickets scanned from your screen.
Be sure to download the PDF file instead of just viewing it in your web browser. On an iPhone, tap the Share button in the upper right and select “Add to iBooks.” On an Android, tap the More button and select Download.
This will save the PDF into your Books/iBooks app or other PDF reader app. You can access the tickets from this app even without an internet connection. Zoom in on the barcode for easy scanning at the venue.
Keep the PDF tickets stored in your app until after attending the event. You don’t want to accidentally delete them prior to the event date.
Transfer PDF Tickets
Ticketmaster allows you to easily transfer PDF tickets to someone else electronically. This is useful if you can no longer attend the event and want to send the tickets to a friend.
On the Ticketmaster website, go to the event listing in your account. Click on the “Transfer” button next to the specific ticket. Enter the email address or mobile number of the person you want to transfer the ticket to.
The ticket will then be removed from your account and automatically sent to the recipient. They will receive an email/text with instructions to add the ticket to their Ticketmaster account.
You can transfer tickets up to 24 hours prior to the event. Make sure the recipient has enough time to access the ticket before attending the event.
Transferring Multiple Tickets
If you need to transfer more than one ticket to the same person, you will need to transfer each one individually. You cannot mass transfer multiple tickets at once with Ticketmaster.
So if you purchased 4 tickets and want to send all 4 to a friend, you will have to go through the transfer process 4 separate times, once for each ticket. This ensures the recipient has to accept each ticket individually.
Transfer Limits
Ticketmaster limits how many times a single PDF ticket can be transferred. This is to prevent mass sharing or reselling of tickets.
According to their policy, a single ticket can only be transferred up to 5 times total. So the original purchaser plus 5 transferees maximum.
If a ticket has already been transferred 5 times, you will not have the option to transfer it again. This policy applies specifically to PDF e-tickets rather than paper tickets.
Access Tickets on Mobile Devices
One benefit of PDF tickets is that you can conveniently access them from anywhere using the Ticketmaster mobile app. As long as you are logged into your Ticketmaster account, you can view your tickets and show them for entry using only your smartphone.
To access your tickets on the app:
1. Download the Ticketmaster app from the App Store or Google Play Store.
2. Launch the app and log into your Ticketmaster account.
3. Tap on the icon in the upper right corner to access your tickets.
4. Find the event you want and click on “View Barcode”
5. This will bring up the full screen ticket barcode that can be scanned directly from your phone screen.
If you run into any problems accessing your tickets on the app, make sure you have the latest version installed. Also check that your phone has an active internet connection.
Check Ticket Delivery Status
To check if your PDF tickets have been delivered, log into your Ticketmaster account. On the website, go to your list of purchased events. It will show the delivery status for each event.
Statuses you may see:
– Ready to Download – Tickets are ready, simply view and print
– Pending – Order is processing but tickets not yet accessible
– Not Available Yet – Tickets will be delivered closer to event date
– Transfer Pending – Recipient needs to accept transferred tickets
If tickets are still not available 3-5 days before the event, you will want to contact Ticketmaster Customer Service to investigate the issue.
You can also contact them if you never received a confirmation email with instructions to access the tickets. They can resend the ticket delivery email if needed.
Contact Ticketmaster Support
If you have any trouble accessing your PDF tickets from Ticketmaster, you can get assistance directly from their customer support team.
Some common reasons to contact support include:
– Tickets not showing up in your account
– Error downloading or opening the PDF file
– Questions about transferring tickets
– Event information incorrect or changed
To get in touch with Ticketmaster customer service:
– Call 1-800-653-8000 (toll-free number)
– Use the live chat option on https://www.ticketmaster.com/contact
– Email them at [email protected]
When contacting support, have your order number ready for reference. This helps them easily pull up your purchase details.
Their team can diagnose most issues with accessing tickets. They may resend your ticket delivery email if you cannot find the original. Make sure to reach out for assistance well before the event date.
Ticketmaster PDF Ticket Refund Policy
If you can no longer attend an event you purchased Ticketmaster PDF tickets for, you may be eligible for a refund. However, Ticketmaster has a strict policy regarding refunds that you should be aware of.
Here are some key points on their PDF ticket refund policy:
– Tickets are non-refundable by default except in rare cases
– Unused PDF tickets have no cash value and cannot be redeemed
– Changing your mind or inability to attend is not grounds for a refund
– Only extenuating circumstances like COVID cancellation may warrant a refund
So before purchasing PDF tickets, keep in mind that you likely cannot get your money back if plans change. Ticketmaster does this to protect against fraud and reselling of tickets.
If an event is outright cancelled and not rescheduled, you can request a full refund including fees. Make refund requests within 30 days of the cancellation announcement.
But otherwise, PDF tickets should be considered non-refundable. Protect yourself by only buying tickets you are sure you can attend, and not speculatively purchasing extras.
Transfer vs. Refund
Instead of requesting a refund, first see if you can transfer the ticket to someone else instead. This allows you to at least recover the ticket value, rather than lose it completely.
Review the transfer process and limits in a previous section above. As long as the event is more than 24 hours away, you can electronically transfer tickets to someone else up to 5 times.
Just make sure the recipient accepts the transfer and can access the tickets prior to the event. Transfers are usually a better option than refunds for unneeded tickets.
Reselling PDF Tickets
Because PDF tickets are non-refundable and non-transferrable in most cases, you cannot easily resell them yourself. Options like Craigslist, eBay, and online ticket exchanges do not work for Ticketmaster PDF tickets.
Only tickets obtained directly through Ticketmaster can be electronically transferred to another user through their system. PDFs outside their system have no validity or value.
Any 3rd party reselling or exchanging of Ticketmaster PDF tickets is prohibited. If you wish to resell tickets, you would need to request hard copy tickets mailed to you, which can then be physically exchanged.
Lost or Missing PDF Tickets
If you are unable to find your Ticketmaster PDF tickets because the files were lost, deleted, or corrupted, don’t panic. You can still get replacement access.
Contact Ticketmaster Customer Service and explain that your PDF tickets are missing. As long as you purchased the tickets and can verify your account information, they can resend you the ticket delivery email.
This email will contain a link to access your tickets online again. You can then view, download, or print the PDF tickets again.
Important tips:
– Call support as soon as you notice tickets are missing
– Have your order number and account login handy
– Double check the spam folder for the missing email
– Add Ticketmaster emails to your contact list to avoid future issues
As long as the show has not passed, Ticketmaster will resend ticket links if the original delivery email went missing. This provides a safety net if something happens to your original PDF tickets.
Emergency Ticket Assistance
If you lose access to your tickets right before an event or at the venue, you can still get emergency help from Ticketmaster.
Contact their urgent live event support line at 1-855-698-4263. Explain that you cannot access your tickets but had purchased them and need immediate assistance.
As long as you can provide order details to verify your purchase, Ticketmaster can work with the box office staff to grant you access and new tickets.
This emergency line is open during most event times to help customers who run into last-minute ticket issues. Just be aware that wait times may be longer right before a popular event.
Conclusion
Getting PDF tickets from Ticketmaster is very convenient for accessing, sharing, and printing tickets yourself. By following the steps in this guide, you can securely purchase tickets online and have them delivered directly to your devices.
Some key tips include:
– Select PDF ticket delivery during checkout
– Access tickets from your Ticketmaster account and download to devices
– Only print tickets for events requiring paper tickets
– Transfer tickets instead of refunding if possible
– Contact customer service with any ticket issues
Knowing how to navigate the Ticketmaster system ahead of time ensures a smooth process for getting into the event. With digital PDF tickets, you can have instant access to your tickets without waiting for mail delivery.