If you sold tickets on NFL Ticket Exchange, there are a few steps you need to take to get your money. Here are the key things to know about getting paid for tickets sold on NFL Ticket Exchange:
How does getting paid work on NFL Ticket Exchange?
NFL Ticket Exchange holds the funds from ticket sales in escrow until after the event has occurred. This is to ensure that buyers receive valid tickets for the event before the funds are released to sellers.
Once the event has passed and buyers have scanned into the event with the tickets, NFL Ticket Exchange will initiate payment to sellers within 3-5 business days. Payments are made electronically to the payment account on file.
What payment methods can be used?
NFL Ticket Exchange offers several electronic payment options for sellers to receive their funds:
- Direct deposit to a bank account
- PayPal transfer
- Check mailed to an address on file
When listing tickets for sale, make sure to enter and verify your preferred payment account. This will ensure funds are sent to the right place once the tickets are sold and scanned.
Are there any fees taken out?
Yes, NFL Ticket Exchange does charge fees that will be deducted from your payout amount. This includes:
- A 15% seller fee charged by NFL Ticket Exchange
- A 4.5% payment processing fee
- A $2.00 per ticket insurance fee
Any applicable taxes and shipping fees for hard tickets will also be deducted.
When will I get paid?
Again, payouts are initiated within 3-5 business days after the event has occurred and tickets have been scanned. For most events, you can expect to receive your payment around 7-10 days after the event.
The NFL Ticket Exchange website will show an estimated payout date based on the event date. You can log in to track the status of your payout.
What do I need to do to get paid?
There are a few key things you need to make sure you do on your end to ensure payment can be sent smoothly:
1. Keep your account and payment information up-to-date
Make sure your NFL Ticket Exchange account profile has your current contact details, including email, phone number, and physical address. Also check that your preferred payment account is entered and verified.
2. Transfer tickets to buyers
If you sold hard tickets, they will need to be shipped to buyers with tracking or held at Will Call. E-tickets must be transferred properly through the NFL Ticket Exchange system.
3. Monitor payment status
Log in to your NFL Ticket Exchange account to track the payout status. You’ll receive email notifications when payment is initiated and completed.
4. Report any issues
If there are any delays in receiving your payout, contact NFL Ticket Exchange customer support for help resolving any issues.
What if my tickets aren’t used?
If for some reason your tickets were not scanned and used at the event, you will not receive payment. NFL Ticket Exchange will notify you and return any unscanned tickets back to your account.
Some common reasons tickets may not be scanned include:
- The buyer was unable to attend the event
- The tickets were lost or forgotten
- The tickets were stolen or fraudulently copied
- The tickets were damaged and could not be scanned
In some of these cases, NFL Ticket Exchange may provide a refund to the buyer. You can repost and resell any returned tickets for upcoming events.
Troubleshooting issues with NFL Ticket Exchange payouts
While most payouts go smoothly, sometimes issues come up. Here is some troubleshooting guidance if you have any problems getting paid:
Verify your account and payment information
Log in to your NFL Ticket Exchange account and confirm your contact details, payment method, and account settings are all correct. Update any outdated or invalid information.
Check for error notifications
If there is an issue with your payout, you may receive an email notification from NFL Ticket Exchange identifying the problem. This could be an invalid payment account, failed transfer attempt, or other error.
Contact customer support
If you cannot identify the issue or if the payout is still delayed, reach out to NFL Ticket Exchange customer support for assistance. They can investigate why your funds have not been released.
Confirm tickets were scanned
Ask customer support to verify if your tickets were properly scanned at the event. Unscanned tickets will not be paid out. NFL Ticket Exchange should be able to confirm if there was a scanning issue.
Dispute invalid fees or deductions
Review your payout summary and ensure the fees, taxes, and deductions look accurate. If you see an error, contact NFL Ticket Exchange to dispute the invalid charges.
Request a payment trace
If your payment method shows the funds were transferred out but you never received them, you can request an investigation into the missing payment. This may require coordinating with your bank or PayPal.
| Issue | Solution |
|---|---|
| Incorrect account information | Update account with current details |
| Error notification received | Review and resolve the error |
| Delayed payment | Contact customer support |
| Tickets not scanned | Verify scanning status |
| Invalid fees deducted | Dispute incorrect charges |
| Missing payment | Request trace investigation |
This table summarizes common issues and solutions for troubleshooting NFL Ticket Exchange payout problems.
Getting help with NFL Ticket Exchange payouts
NFL Ticket Exchange wants to ensure you receive your payouts quickly and smoothly after selling tickets. If you encounter any issues, there are resources to get help:
NFL Ticket Exchange Customer Service
Contact their customer support by phone or email. Customer service can review your account, investigate issues, and process payments if needed.
NFL Ticket Exchange Help Site
Look for help articles and FAQs on the NFL Ticket Exchange website. These cover topics like verifying accounts, managing listings, ticket transfers, and the payout process.
Check Community Forums
Talk to other sellers in the NFL Ticket Exchange community forums. You may find others who have dealt with and resolved similar payment issues.
Contact Your Bank/Payment Provider
For issues like missing transfers or funds not appearing in your account, you may need to reach out to your bank, PayPal, etc. They can trace payments and investigate on their end.
Using these resources can help identify what is causing a hold up with your payout and get it back on track. Reach out promptly if you notice your NFL Ticket Exchange payment is delayed or missing after an event.
Key Takeaways
Getting paid for selling tickets on NFL Ticket Exchange involves a few steps:
- Ensure your account and payment details are up to date
- Successfully transfer tickets to buyers
- Wait for the 3-5 day payout period after the event
- Monitor your payment status and address any issues
Payments will be delayed or cancelled if there are problems with ticket transfers or scanning into the event. Customer service can help troubleshoot any payout issues and get your NFL Ticket Exchange funds released quickly.
Conclusion
Selling tickets on NFL Ticket Exchange provides a convenient marketplace to connect buyers and sellers. Make sure you take the necessary steps on your end to get paid properly and promptly. Keep your account information current, transfer tickets correctly, and communicate with customer service to resolve any payment delays or complications. With the right preparation, you can securely sell tickets and smoothly receive your payout after events.
