Going to concerts can be an exciting and memorable experience. Once you’ve purchased tickets for an upcoming show, you’ll want to make sure you have easy access to them when the big day arrives. Ticketmaster is one of the major ticket retailers that many venues and artists use to sell tickets online. If you’ve bought concert tickets on Ticketmaster.com or through their app, here are some tips on how to find and access your tickets with ease.
Check your Ticketmaster account
The easiest way to find your Ticketmaster tickets is to log into your Ticketmaster account. If you don’t already have an account, you’ll need to create one on Ticketmaster.com or using the Ticketmaster app. Be sure to use the same email address that you used when purchasing the tickets. Once logged in, you should see your purchased tickets listed under “My Tickets.” Here you can view details about each ticket including the event name, date, seat location, and delivery method.
If you don’t see your purchased tickets, try searching your inbox for your Ticketmaster order confirmation email. This email will confirm your ticket purchase and provide you with a link to access your tickets online or in the app. If you still can’t find your order, you can contact Ticketmaster customer service for assistance accessing your account.
Check on ticket delivery
When buying tickets on Ticketmaster, you’ll be given different delivery options depending on the event. Common options include:
- Mobile ticket delivery – tickets delivered to your smartphone via the Ticketmaster app
- Print-at-home ticket delivery – tickets delivered to your email that you can print out
- Mail delivery – hard copy tickets mailed to you
- Will call pickup – tickets available for pickup at the venue box office
Make sure you pay attention to the delivery method you selected when purchasing. If you chose mobile ticket delivery, for example, you’ll need to access your tickets using the Ticketmaster mobile app rather than looking for a printed ticket.
Here are some tips based on the different delivery methods:
- For mobile tickets, download the latest version of the Ticketmaster app on your smartphone. Make sure to login using the same Ticketmaster account that the tickets are under. Your tickets should be visible in the app.
- For print-at-home tickets, look for your Ticketmaster order confirmation email which will contain a link to access and print your tickets.
- For mail delivery, your printed tickets will be mailed to the address you provided so keep an eye on your mailbox as the event nears.
- For will call pickup, make sure to bring your order confirmation email and payment card to the venue box office. You’ll exchange them for your tickets there.
If you requested mobile or print-at-home delivery, make sure to print out or screenshot your tickets so you have a backup in case of any mobile issues getting into the event.
Track your ticket order status
If your event is coming up soon and you still haven’t received or accessed your tickets, you may need to track the order status. Log into your Ticketmaster account and find your order under “My Tickets.” Here you should see updates on the delivery status.
Common order status messages you may see include:
- “Awaiting Fulfillment” – Your order was confirmed but tickets are still being processed and prepared for delivery.
- “Ready for Download/Print” – E-tickets are ready for access through your account and app.
- “Shipped” or “Mailed” – Your printed ticket order has been shipped out.
- “At Box Office” – Your will call order is ready for pickup at the venue.
If you don’t see an expected status for an upcoming event, reach out to Ticketmaster customer service who can investigate the issue and resend your ticket delivery if needed.
Transfer or resell tickets
If you can no longer attend an event you have Ticketmaster tickets for, you may want to transfer them to someone else. On a desktop browser, log into your Ticketmaster account, go to your order, and select the “Transfer Tickets” option. Enter the recipient’s name, email address and the price (you can transfer them for free or resell them). The recipient will then get an email allowing them to accept the ticket transfer.
You can also resell tickets directly through Ticketmaster’s Verified Resale platform. This allows you to list tickets for sale to other fans at a price you set. There are typically resale fees taken as a percentage of the sale price. Go to “My Tickets,” select your order, choose “Sell,” list them for sale, and you’ll get paid once they sell.
Get help from Ticketmaster
If you have any trouble accessing your Ticketmaster tickets as showtime approaches, don’t panic. Contact their customer service team for help. You can:
- Call Ticketmaster customer service at 1-800-653-8000.
- Reach out on Facebook or Twitter.
- Chat with an agent online via the Ticketmaster Help page.
Be ready to provide your order number, account email, and event details. Their team can walk you through any issues getting into your account, tracking delivery status, accessing your tickets, or making transfers. With good customer service, you should be able to resolve any ticket issues.
Prepare ahead of the event
To make sure your ticket experience is seamless on concert day, here are some pro tips:
- Double check ticket delivery – Log into your Ticketmaster account the week of the event to confirm your tickets are accessible and ready for entry.
- Print backups – If you have mobile tickets, print out a physical copy as a backup in case of phone issues.
- Download your tickets – Use the Ticketmaster app to download tickets to your smartphone wallet for easy scanning access.
- Arrive early – Get to the venue early so you have ample time to resolve any ticket problems or lookup issues.
- Know your venue – Check the venue website in advance to know about parking, gates, entrances, and ticket scanning procedures.
By taking some proactive steps ahead of time, you can minimize confusion and ensure smooth entry on show day. Enjoy the concert!
Common Ticketmaster ticket issues
Despite the best preparation, ticket problems can still pop up. Here are some common Ticketmaster ticket issues and fixes:
| Issue | Solution |
|---|---|
| Can’t log into Ticketmaster account | Use “Forgot Password” link to reset password. Contact customer service if still issues logging in. |
| Tickets not showing in account | Double check the account is the same used for purchase. Contact Ticketmaster for investigation. |
| Error downloading mobile tickets | Update the Ticketmaster app. Shut down and restart your phone. Connect to stable WiFi. |
| Won’t accept print-at-home tickets | Try reprinting tickets. Ensure barcode and QR code are clearly visible. Contact venue. |
| Changed phones and lost mobile tickets | Call Ticketmaster to reissue tickets to your new phone. |
| Tickets lost/stolen before event | Call Ticketmaster immediately to void old tickets and reissue new ones. |
Being aware of common snafus that can happen with digital and paper tickets allows you act quickly to resolve them. Ticketmaster customer service is available to help troubleshoot any ticket access issues right up until showtime.
Avoid ticket scams
Unfortunately, ticket scams and frauds are fairly common in the world of online ticket sales. Be wary of potential scams when buying or reselling Ticketmaster tickets to avoid losing money and getting stuck without a valid ticket. Some signs of Ticketmaster ticket scams include:
- Incredibly low prices from unofficial sellers.
- Requests to pay using cash, wire transfer, gift cards, or cryptocurrency.
- Seller cannot provide official Ticketmaster receipts or barcodes.
- Third-party seller claims tickets are “guaranteed valid.”
- Reselling website looks unofficial, insecure or recently created.
You can avoid scams by only buying tickets directly through Ticketmaster’s website or app, never paying with cash or wire transfer, thoroughly researching resellers, and avoiding incredible deals that seem too good to be true.
Conclusion
Ticketmaster provides convenient digital ticketing options for concerts and live events. But with great convenience comes greater responsibility to access and manage your tickets properly. By creating a Ticketmaster account, monitoring your ticket delivery status, preparing ahead of time, and learning how to troubleshoot issues, you can ensure a smooth ticket experience. Follow these tips and you’ll be ready to sit back, relax, and enjoy the show when the big day arrives.
