The United Center is a large sports and entertainment venue located in Chicago, Illinois. It is home to the Chicago Bulls of the NBA and the Chicago Blackhawks of the NHL. Many concerts, shows, and other events are also held at the United Center throughout the year. If you need to get in touch with the United Center for any reason, there are a few different methods you can use.
Contact Information
The main phone number for the United Center is 312-455-4500. This number can be used for general inquiries, questions about events, lost and found, and other issues. The United Center box office phone number is 312-455-4500 if you specifically need to contact them about tickets or seating.
The United Center’s mailing address is as follows:
United Center
1901 West Madison Street
Chicago, IL 60612
The main email address for general United Center inquiries is [email protected]. You can send any questions or feedback to this email.
The United Center also has various social media profiles you can get in touch with them on:
– Facebook: @UnitedCenterChicago
– Twitter: @UnitedCenter
– Instagram: @UnitedCenter
Sending the United Center a direct message on one of their social platforms is a fast way to reach them. Just keep in mind responses may take some time compared to calling.
Best Ways to Contact
If you need an immediate response, calling is the best method. The main number is staffed during regular business hours, so you can speak directly to a United Center representative. Calling also works well for complex or detailed questions.
For simple inquiries, sending an email is convenient as you can provide all relevant details and context in writing. You may not get an immediate reply via email, but it allows you to lay out your question or issue very clearly. Sending a direct message on social media can also work for simple questions.
If you ever need to contact the United Center about an accessibility or ADA accommodation, it’s best to call directly. That allows you to explain your needs thoroughly and get them addressed properly.
The table below summarizes the best contact methods for different scenarios:
| Scenario | Best Contact Method |
|---|---|
| Immediate response needed | Call main number |
| Detailed or complex question | Call main number |
| Simple inquiry | Email or social media DM |
| Accessibility/ADA accommodation | Call main number |
Contacting About Events
If you need to get in touch with the United Center regarding a specific event, it’s best to visit the arena’s website. On the homepage at www.unitedcenter.com, you can browse upcoming events. Each event page will have contact details tailored to that event.
Often there will be an email address set up specifically for that concert, game, or show. For example, you may see [email protected] for tickets to that Chicago Bulls game. Using the event-specific contact details will get your inquiry routed properly.
For major concerts, you can typically find the tour promoter’s website and contact form by searching “[Performer] Chicago”. The tour promoter handles much of the ticketing and logistics.
If you cannot find an event-specific contact, calling the United Center box office at 312-455-4500 is your next best option. Provide the details on the event you are asking about, and they can direct your question accordingly.
The United Center’s social media team may also be able to assist if you send them a DM with the event name, performer, and your question. While they likely cannot solve specific issues, they can at least route you to the correct department.
About Tickets
If you need help with United Center tickets for an upcoming event, start by checking your order confirmation email for contact details. Often the email will list customer service phone numbers and websites for the ticketing provider.
The three major ticketing providers used for United Center events are:
– Ticketmaster – Phone support at 800-653-8000
– AXS – Phone support at 888-929-7849
– Tickets.com – Phone support at 800-222-1047
If you cannot find a ticketing phone number, call the United Center box office. Give them your order number if you have one. They can look up your ticket purchase and either assist you directly or transfer you to the correct ticketing company.
About Parking
The United Center uses SpotHero to manage parking. To ask about parking for an event, you will need to contact SpotHero support:
– Website: https://spothero.com/contact
– Email: [email protected]
– Phone: 877-721-5080
SpotHero handles all parking passes, reservations, and other parking logistics. The United Center staff cannot assist directly with parking issues. Provide SpotHero with your order/reservation details and event date when contacting them.
Visiting the United Center
The United Center has a Customer Service desk located on the main 100 Level concourse. If you are attending an event and need assistance, you can visit the desk and speak to staff in person.
Some common reasons to visit the desk include:
– Lost or missing items
– Problems with your ticket/seating
– Accessibility accommodations and seat upgrades
– Questions about concessions, restrooms, etc.
The Customer Service desk is open during all United Center events. There will be directional signage pointing you to the desk location.
Staff can help resolve issues onsite or direct you to the appropriate department or partner company. They may also hand out comment cards to fill out if you have any formal feedback after the event.
Guided Assistance
The United Center has accessibility ambassadors who can provide guided assistance before and during events if needed.
To request a accessibility ambassador:
– When purchasing disabled seating tickets, note that you will require an ambassador
– Call 312-455-4650 at least 72 hours prior to the event
– Or visit the Customer Service desk upon arrival
Ambassadors can guide you to your seat, purchase food/merchandise, escort you to amenities, and provide any other assistance. Requesting an ambassador ahead of time helps ensure availability.
Leaving Feedback
If you attend an event at the United Center and want to leave formal feedback afterwards, there are a couple options:
Comment Card
– Fill out comment card received at Customer Service desk
– Leave in drop boxes around arena exits
Comment cards allow you to share feedback on the event, staff, amenities, accessibility, and any other aspects. These comments go directly to United Center management.
Online Contact Form
The United Center website has an online contact form you can use to leave feedback:
– Go to www.unitedcenter.com
– Click “Contact Us”
– Select “Share Your Experience”
– Fill out form with details on event and feedback
This will also go to United Center management. The online form allows you to provide more details compared to a comment card.
Sharing feedback, either positive or constructive, can help the United Center continue improving events and the visitor experience. Detailed comments are appreciated.
Lost and Found
If you lose an item at the United Center or find an item someone else lost, follow these steps:
If You Lost an Item
– Check with Customer Service desk about lost item
– Call 312-455-4650 to report lost item
– Check unitedcenter.com/arena-info/lost-and-found after few days
The Customer Service desk will hold found items for 30 days. High value items are held for 90 days. Call or check the arena’s lost and found webpage to see if it was turned in.
If You Find an Item
– Turn in item to Customer Service desk or security guard
– Provide contact info so owner can be notified
Trying to return a lost item directly to the owner can be difficult in a large venue. Turning in found items ensures they make it to lost and found where the owner can more easily retrieve them.
Conclusion
The United Center offers several ways to get in touch before, during, or after your event. Calling the main number is best for immediate or urgent issues. For simple questions, email and social media are convenient contact methods.
If attending an event, the Customer Service desk can assist onsite, and you can request an accessibility ambassador for guided help if needed. Leaving feedback afterwards via comment card or online form helps the United Center continue improving.
The key is using the contact method most appropriate for your specific issue or question. With various phone numbers, emails, social media accounts, and onsite representatives, the United Center aims to be accessible to customers.