If you purchased tickets from Ticketmaster and have not received them or are missing some of the tickets you purchased, there are a few ways you can contact Ticketmaster to resolve the issue.
Check Your Account Online
The first step is to log into your Ticketmaster account online and double check that the order status shows the tickets as being shipped or available for download. Sometimes there can be delays between when you place the order and when the tickets are shown in your account.
If the tickets show as shipped but you have not received them, you will want to reach out to Ticketmaster directly to notify them and have the issue resolved. Having the order information handy will help expedite the process.
Contact Ticketmaster Customer Service
If you do not see the tickets in your Ticketmaster account, the next step is to contact Ticketmaster directly by phone or email:
By Phone
You can call Ticketmaster customer service at 1-800-653-8000 (toll free number for US and Canada). Be prepared to provide the order number, original method of payment, account login email, event details and seating information. This will allow the customer service agent to access your account and order details to investigate the missing ticket issue.
By Email
You can also contact Ticketmaster customer service by email at: [email protected]. Include details like your full name, order number, email address used for purchase, and information about which tickets are missing. A customer service representative will research your issue and follow up with you directly via email with next steps.
Information to Have Ready
When you contact Ticketmaster about missing tickets, make sure to have the following information ready to expedite the process:
- Order confirmation number/order number
- Full name on the order
- Email address used to place the order
- Event name, date, time and location
- Seating details – section, row and seat numbers for missing tickets
- Original method of payment used
Having these details ready will help the Ticketmaster customer service team quickly pull up your purchase information and records to resolve your missing ticket issue as fast as possible.
What Ticketmaster Will Do
Once you contact Ticketmaster about missing tickets, here are some of the steps they can take:
- Pull up your order details and delivery records
- Confirm if tickets were shipped, downloaded or still awaiting processing
- Resend ticket links for digital tickets to your email or Ticketmaster account
- Ship replacement tickets if originals were lost in mail
- Refund original tickets if unable to provide replacements
In most cases, Ticketmaster should be able to easily resend digital tickets or ship replacements for any missing tickets as long as the event has not passed. Contact them as soon as possible after noticing missing tickets for fastest resolution.
Avoiding Ticket Issues
To help avoid potential issues with missing tickets, keep the following tips in mind when ordering tickets through Ticketmaster:
- Use an email address you can access readily – tickets are often sent quickly
- Check spam folder for any Ticketmaster emails
- Keep order confirmation number handy in case you need to contact support
- Log into Ticketmaster account to check order status updates
- Add tracking information if tickets are being shipped physically
- Print or screenshot digital ticket links as back-up
Following these tips can help minimize confusion over missing tickets. However, even if issues arise, contacting Ticketmaster as soon as possible provides the best chance at having your tickets recovered or replaced.
Ticketmaster Contact on Event Day
If you realize tickets are missing on the day of the event, you will want to contact Ticketmaster right away and see if they can email replacements. You may also need to reach out directly to the event venue’s box office to explain the situation and see if they can issue last minute replacements. Having your Ticketmaster order information will still be key.
As a last resort, Ticketmaster may advise arriving to the event early and having their representatives assist you at will call, though this is not ideal. Contacting Ticketmaster ahead of the event date will always provide the best chance at sorting out any missing ticket issues.
Preventing Future Issues
To help make sure you do not run into missing ticket issues again in the future, be sure to:
- Double check order confirmations for correct details
- Print or screenshot digital ticket links
- Add tracking numbers to orders being shipped
- Monitor Ticketmaster account for updates
- Save Ticketmaster support contact information
Catching any potential ticket issues early and contacting Ticketmaster for help gives you the best chance at having your ticket situation resolved timely. Being proactive can help avoid last minute scrambling before the event.
Other Ways to Get Help
In addition to Ticketmaster customer service, a few other options to explore if you are missing tickets you purchased:
- Event venue box office – Contact the box office at the venue where the event will be held. They may be able to reprint or replace tickets if contacted early enough.
- Your bank – If you paid with a credit card, you can contact your bank to dispute the charges if Ticketmaster is unable to provide the tickets you paid for.
- Better Business Bureau (BBB) – You can file a complaint with the BBB to have an additional organization help address the issues with Ticketmaster.
However, your best resources will be Ticketmaster customer service and the event venue box office for fastest resolution. Be persistent and keep contacting them until your ticket issues are fully resolved. Most problems can be fixed as long as Ticketmaster is notified in a timely manner.
Summary
If you are missing tickets purchased through Ticketmaster, be sure to:
- Check your Ticketmaster account online
- Contact customer service by phone or email with your order details
- Follow up until the issue is fully resolved
- Be proactive about tracking tickets to prevent future problems
With the right order information and persistence contacting their customer service team, Ticketmaster will work hard to recover your tickets or issue replacements. Keep all documentation handy and don’t wait until the last minute to inquire about any missing tickets.
Rarely do issues arise from purchasing tickets through major vendors like Ticketmaster. But on the rare occasion you do not receive what you purchased, follow these guidelines to get back on track promptly. Being informed and proactive is key to ensuring you have what you need to enjoy the event you planned to attend.
Thank you for reading! I hope you found this article on contacting Ticketmaster for missing tickets informative and helpful. Let me know if you have any other questions!