If you want to view your past Ticketmaster purchases and check your order history, there are a few easy ways to access this information. The quickest way is to log into your Ticketmaster account either on the website or mobile app and view your order history. You can see details on all your past ticket orders including the event, date, seat location, and price paid.
View order history on Ticketmaster website
To see your full Ticketmaster order history on the website:
- Go to www.ticketmaster.com and click “Sign In” in the top right corner.
- Enter your Ticketmaster username and password and click “Sign In.”
- Once logged in, you will see your name displayed in the top right. Click on your name to open the account menu.
- In the dropdown menu, click on “My Account.”
- On the My Account page, click on “Order History” in the sidebar.
This will display your complete order history with Ticketmaster including both current and past orders. You can see key details on each order such as:
- Event name, date, time, and venue
- Seat location showing section, row, and seat numbers
- Quantity and type of tickets purchased
- Order total and price paid per ticket
- Order date
- Downloadable ticket barcode
You can click into any past order to view additional details, redownload tickets, or request refunds if applicable.
View order history on Ticketmaster mobile app
You can also conveniently access your Ticketmaster order history right from the Ticketmaster app on your smartphone:
- Download and open the Ticketmaster app on your iOS or Android device.
- Tap the menu icon in the upper left corner to open the side menu.
- Tap “My Account” at the top of the menu.
- This will open your account dashboard – tap on “Order History.”
Here you can browse your complete order history. Tap any order to expand it and view all the details including seat locations, ticket barcode, and more.
Check order history by email confirmation
Every Ticketmaster order comes with an email confirmation sent to the email address used to checkout. You can also look back through these emailed receipts to view your order history.
Open your email inbox and search for messages from Ticketmaster [email protected]. Any order confirmations will be sent from this address so you can easily filter to just view these. You can also search your inbox for keywords like “Order Confirmation” or the event name.
Each confirmation email contains key details on that specific order including:
- Event details like name, date, time, seats
- Venue address
- Barcode for downloading tickets
- Order total and payment details
- Link to view/manage order online
While your full order history is easiest to view in your Ticketmaster account, searching your inboxes for past confirmation emails can be useful for looking up details on specific events you attended.
Retrieve order history from saved receipts
Every Ticketmaster order confirmation also includes an attached PDF receipt with the order details. If you save these receipts, you have another way to access your order history.
Ticketmaster receipts include:
- Order number
- Event name, date, time
- Seat locations
- Ticket barcode
- Order total
- Shipping address if tickets were mailed
- Credit card charged
You may want to save the PDF receipts from your email confirmations to have easy access to this order data. The receipts serve as a backup if you ever need to lookup ticket details or barcode.
Ways to save your Ticketmaster receipts:
- Print receipts and store in a file folder
- Save PDFs to your computer documents folder
- Upload PDFs to cloud storage like Google Drive or Dropbox
- Forward confirmation emails to yourself for record keeping
No matter how you choose to file your receipts, having them available provides a convenient way to reference your Ticketmaster order history.
Contact Ticketmaster for order lookup
If for some reason you cannot access your Ticketmaster account and do not have the email confirmations or PDF receipts, you can still retrieve your order history. Reach out to Ticketmaster Customer Service for help.
Contact Ticketmaster Support:
- By phone at +1 800-653-8000 (toll-free)
- Online via the Help section at www.ticketmaster.com
- On Twitter @Ticketmaster
When you call or contact support, be ready to verify your identity by providing personal details like:
- First and last name
- Email address used for orders
- Billing address
- Last 4 digits of credit card used
- Phone number
This allows Ticketmaster to look up your account and order history. Just let the support rep know you need details on your past orders and they can email you a complete history showing all previous event tickets purchased.
Log into Ticketmaster on a shared device
If you purchased tickets while logged into Ticketmaster on a shared computer or a friend’s mobile device, you may not have the order confirmation or receipts handy.
In this case, try logging into the same device if possible. For example, if you bought tickets on a friend’s laptop, login to Ticketmaster on their laptop again. Any previous orders made on that device will show in your account order history when you login.
This allows you to view details on tickets purchased across shared devices or while traveling without access to your email confirmations.
Check bank/credit card statements
As a final option, you can try checking bank or credit card statements for Ticketmaster purchases. Every order shows up as a transaction with the company name Ticketmaster typically included.
By skimming statements for charges from Ticketmaster you can compile a list of events, venues, dates and total amounts spent. This provides some limited visibility into your order history if all else fails.
Some drawbacks to relying on statements include:
- No specific seat locations or barcode numbers
- May not show event just venue or city
- Hard to match vague charge descriptions to specific events
- No access to manage, exchange, or download tickets
Checking bank/credit card statements should be a last resort. But it can provide a partial picture of your Ticketmaster order history if needed.
How long is Ticketmaster order history available?
Ticketmaster keeps your order history on file for at least one year but often longer. For most events, you will have access to your order details indefinitely as long as you maintain your Ticketmaster account.
However, Ticketmaster does warn that very old orders may get removed from your history after several years. This prevents your account from being cluttered with outdated purchases. But any orders from the past 12-24 months should be readily available in your account history.
If you have a Ticketmaster order older than 2 years that you cannot view online, you may need to call support to lookup details. But they typically have records for at least a few years back on all purchases and attended events.
Can I export my Ticketmaster order history?
Ticketmaster unfortunately does not let you export or download your full order history details. However, there are some workarounds:
- Print each page – You can manually print each page of your order history to PDF to keep records.
- Save confirmation emails – As mentioned above, every individual order confirmation email has the details for that specific ticket purchase.
- Take screenshots – You can take screenshots of your order history page-by-page and save images to your computer as a record.
- Transcribe details – Copy ticket details like event names, venues dates, and seat locations into a spreadsheet for your records.
While not as convenient as a full order history export, using one of the above methods allows you to save offline copies of your vital Ticketmaster purchase data for personal archiving.
Change history visibility settings
You can control what displays in your Ticketmaster order history using the visibility settings:
- Show all orders – This default view shows every Ticketmaster order in your account history going back years.
- Hide old orders – This hides any orders older than 2 years to declutter your history view.
- Hide canceled orders – This filter our any canceled orders or denied orders.
Adjust these filters at the top of your Order History page until your results fit your preferences.
You can also hide certain events. Click “Hide” next to any order to completely remove it from your account history.
Why check my Ticketmaster history?
Here are some key reasons for accessing and reviewing your Ticketmaster order history periodically:
- Reaccess ticket details – View event names, venues, dates, seat locations, barcodes, and other ticket specifics.
- Track spending – See how much you spend on concerts, sports, theater and other events annually.
- Monitor account activity – Check for any fraudulent orders you did not place.
- Exchange/resell tickets – Lookup details needed to exchange or resell tickets you cannot use.
- Share details – Send ticket information to friends/family you give tickets to.
- Verify attendance – Reference events you’ve purchased tickets for in the past.
- Review purchases – Look back for buyer’s remorse or to relive memories.
Maintaining access to your Ticketmaster history ensures you have all the event and order data you need at your fingertips.
