Changing the email address associated with your Ticketmaster account can be difficult if you no longer have access to the original email used to create the account. However, with some persistence and by providing verification of account ownership, it is possible to update your email without access to the old one.
Why You Might Need to Change Your Ticketmaster Email
There are a few common reasons you may need to change the email on your Ticketmaster account:
- You no longer have access to the old email account. For example, it was a work email you no longer use or an old ISP email address.
- You want to consolidate multiple Ticketmaster accounts into one but the accounts use different emails.
- You want to update to a new preferred email address.
Whatever the reason, not having access to that original email address can make the process more difficult but not impossible.
The Challenges of Changing Email Without the Original
When you create your Ticketmaster account, you provide an email address and password. That email is then verified by Ticketmaster and associated with your account. It becomes the key identifier for your account profile.
Therefore, when you want to make changes to the account, including changing the email, Ticketmaster wants to verify it is really you requesting the change. This is done by sending a verification link or code to that original email.
As you might expect, without access to that email, you cannot complete this normal verification process. That presents some challenges:
- Ticketmaster will not allow you to change the email without verifying account ownership first
- Without the old email, you cannot receive the verification code
- Ticketmaster does not publicly list other ways to change the email without that verification step
This means you have to dig a little deeper and be persistent to find a way to satisfy Ticketmaster you are the account owner even without the old email.
Customer Support Solutions
The best approach is to reach out to Ticketmaster Customer Support by phone. While inconvenient, speaking to a representative allows you to explain your situation and provides Ticketmaster the chance to ask questions to verify your identity.
Some key points for the customer service route:
- Try the general customer support line as well as any priority or VIP lines if you have access
- Be prepared with account details like your name, phone number, login ID, and any recent order numbers
- Highlight the reasons you need the change and that you no longer have the old email
- Politely but firmly insist on solutions and ask for supervisors if needed
By having a constructive discussion, many find Ticketmaster support willing and empowered to make exceptions to the normal email verification process. This allows them to change your email to the new one by alternative means of confirming your identity and ownership.
Filing a Data Request
If customer service is unable to help, another option is to file an official data request with Ticketmaster. This is done under the privacy protection laws that give consumers rights to their data.
Specifically, you would file a data rectification request that requires Ticketmaster to modify your personal data as requested. This formal process may compel Ticketmaster to update your email based on the other information you provide to prove you are the legitimate account holder.
The steps are:
- File a formal written request and submit proof of ID
- Ticketmaster will respond acknowledging the request within 30 days
- You will provide supplemental details and evidence of owning the account
- Ticketmaster is obligated to amend data that can be proven inaccurate
This is a more involved process but has success for those locked out of their account completely. Filing a formal data request shifts the burden of proof to Ticketmaster to verify your data change is invalid rather than making you prove account ownership.
Strategies to Change Your Email
So in summary, here are some key strategies to change your Ticketmaster email address without access to the old email account:
Through Customer Service
- Call, explain your situation, and provide alternative verification details
- Politely insist on solutions even if frontline staff struggle
- Ask for supervisors and higher tiers of support
- Note names and times in case you need to follow up or escalate
With a Formal Data Request
- File official rectification request under privacy laws
- Provide legal name, copies of ID, and any other ownership proofs
- Force Ticketmaster to change data or prove why your request is invalid
Use Verified Channels Like Twitter
- Reach out on Ticketmaster’s verified Twitter account for help
- DMs are private and tweets publicly show your request
- Still provide details to prove your identity
- Attention on social media gives them incentive to help resolve your issues
Additional Tips and Suggestions
Here are some other tips that may improve your chances of successfully changing your Ticketmaster account email without access to the old one:
- Try email recovery options – Even without access, review options to recover old emails like contacting the provider, trying password resets, or account recovery options.
- Create a new account – Making a new account with your new email provides a path to merge your purchase history. Use the old account details when creating the new one.
- Use other sign-in options – Connecting social accounts like Facebook to your Ticketmaster account gives additional ways to verify identity.
- Provide documentation – The more documentation proving account ownership the better. Order details, shipping addresses, ticket purchases, and credit card references all help.
While inconvenient, with persistence and patience, there are paths to update your Ticketmaster account email address without access to the old email. Use the strategies and tips provided to work with customer service or file formal requests. The key is to politely but firmly insist Ticketmaster make reasonable exceptions to assist you in gaining back access to your account.
Example Calls with Customer Service
To give you an idea of how calls with Ticketmaster customer service might go when requesting an email change without access to the old email, here are two example conversations:
Example 1 – Explaining situation and providing details
You: Hi, I need help changing the email on my Ticketmaster account but no longer have access to the old email used to create the account.
Rep: I understand, but we do need to verify account ownership before changing the email. Our normal process is to send a verification code to the original email.
You: Yes, I expected that. But since I can’t access the old email anymore, I was hoping we could find another way for me to verify I’m the account owner. I have other details like my account username, phone number, purchase history, and billing information.
Rep: Okay, I can submit a special request on your behalf to our account team. Can you provide me with your full name on the account, account username, phone number, and any order numbers from previous Ticketmaster purchases?
You: Sure thing, here are those details… (provide information)
Rep: Thank you. I’ve submitted your request to our account management team. You should hear back in 2-3 business days about the next steps to change your email.
Example 2 – Following up on request
You: Hi, I called in a few days ago about needing my Ticketmaster account email changed since I no longer have the old email used to create it. I spoke with [Rep’s name] and they submitted a request to your account team. I just wanted to follow up on the status of that request.
Rep: Let me look that up… Yes, I see the request here from [date]. These requests can take 3-5 business days for our account team to fully review and process. Have you received any follow up communication yet?
You: No, nothing yet. I just wanted to touch base as I really need to get this email changed as soon as possible.
Rep: I understand. These requests are high priority for our teams. If you do not hear anything by the end of tomorrow, please call back and we’ll further escalate it. I’ll also submit a note to prioritize your request based on your need.
You: Okay, I appreciate that. Please let me know if there is any other verification information you need in the meantime that could help speed this along.
Rep: Will do. I’ll add that note as well. We’ll be in touch by end of day tomorrow at the latest on next steps.
Having these types of constructive conversations where you politely insist on a resolution can help get your request properly prioritized and avoid getting stuck in endless back-and-forth emails!
Questions and Answers
Here are some common questions and answers about changing your Ticketmaster account email without access to the old email address:
What if I don’t have any order history or transaction details?
If you cannot reference any purchase history or transaction details, focus on providing any other verification items possible – full legal name, physical addresses, phone numbers, birthdate, credit card info, etc. Also highlight any communications with Ticketmaster support showing the account is yours. The lack of order history will make it more difficult but remain patient and persistent in asking Ticketmaster to do their due diligence.
How long does the process take?
It can vary widely depending on the support rep you get and if they are willing to make exceptions. Some are able to make changes during the first call while others require drawn out email exchanges over weeks. On average expect 1-2 weeks but could take over a month requiring follow ups and escalation to higher tiers of support.
Can I just create a new account?
While you can create a brand new account with your new email address, this will lose all your purchase history and account details. It is best to change your email on the existing account if possible. If you do make a new account, use the same personal details when creating it to allow Ticketmaster to eventually merge the two accounts.
What if I’m completely locked out by the old email?
If you cannot access your account at all anymore due to the old email issue, you will need to be very persistent with customer service. Explain calmly that you are fully locked out and the gravity of losing access to your purchases. Politely request they deactivate the old email so you can setup a new one as part of the account recovery process.
Should I use Twitter or Facebook instead?
Contacting Ticketmaster support on Twitter or Facebook can be effective as they are public forums. A public tweet exposes your request and pushes them to resolve it quickly. However, you still need to provide personal details via private message to verify your identity. Twitter and Facebook should supplement, not replace, direct contact with customer service.
Conclusion
While changing your Ticketmaster account email without access to your old email is difficult, it is possible by being persistent and providing alternative proofs of account ownership. Contact customer service repeatedly and politely insist on a resolution. Be ready to escalate to supervisors. File a formal data rectification request if needed. Utilize public channels like Twitter in addition to direct outreach. With patience and determination, Ticketmaster can make exceptions to their normal verification process and update your email so you maintain access to your important account details and order history.
