TicketsatWork is a corporate travel booking site that offers exclusive discounts on theme parks, attractions, shows, hotels, car rentals, and more to employees of partner companies. If you have made a reservation through TicketsatWork but need to cancel it, there are a few easy ways to do so.
In this article, we will walk through the process of canceling a TicketsatWork reservation via the website or mobile app. We will cover:
Ways to cancel a TicketsatWork reservation
– Via the TicketsatWork website
– Via the TicketsatWork mobile app
– By phone
Important notes about cancellation policies
– Cancellation deadlines
– Refund eligibility
Step-by-step instructions
– How to cancel online via website
– How to cancel via mobile app
– How to cancel by phone
FAQs
– Common questions about canceling TicketsatWork reservations
By the end of this guide, you will understand the entire process for canceling a reservation through TicketsatWork.
Ways to Cancel a TicketsatWork Reservation
There are three main ways to cancel a reservation booked through TicketsatWork:
Via the TicketsatWork Website
The easiest way to cancel is directly through the TicketsatWork website. You can log into your account, find your reservation, and cancel it with just a few clicks.
Via the TicketsatWork Mobile App
If you used the TicketsatWork mobile app on iOS or Android to book your reservation, you can also cancel it right in the app. Just open the app, go to your reservations, and look for the cancellation option.
By Phone
You can call TicketsatWork’s customer service line at 1-800-331-6483 and speak with a representative to cancel over the phone. This is a good option if you prefer talking to someone directly.
Important Notes About Cancellation Policies
Before canceling your TicketsatWork reservation, there are some key points to be aware of:
Cancellation Deadlines
Most reservations can be canceled for free up to 24 hours before the scheduled activity or start date. After that, cancellation fees set by the vendor may apply.
For example, if you booked 3-day Disneyland tickets through TicketsatWork for next Thursday through Saturday, you could cancel any time before next Wednesday at no charge. But if you tried to cancel on Thursday morning, Disney’s cancellation policies would take effect.
Refund Eligibility
If you cancel before the vendor’s deadline, you will receive a full refund to the original payment method. This includes refunding any deposit or pre-payment required at booking.
Refunds may take 5-10 business days to process once the cancellation goes through.
After the deadline passes, refund eligibility depends on the vendor’s policies, not TicketsatWork. Many have partial or no refunds at that point. TicketsatWork will simply follow the vendor rules.
So be sure to cancel before the deadline if you want a guaranteed refund!
Step-by-Step Instructions
Ready to cancel your reservation? Here are step-by-step instructions for each method:
How to Cancel Online Via Website
1. Go to ticketsatwork.com and log into your account
2. Click “My Reservations” in the top menu bar
3. Find your reservation and click “Cancel Reservation”
4. Select a reason for canceling from the drop down menu
5. Check the box to acknowledge you understand the cancellation policies
6. Click “Confirm Cancellation”
7. You will receive a cancellation confirmation email after it is processed
How to Cancel Via Mobile App
1. Open the TicketsatWork app on your device
2. Tap the menu icon in the top left and tap “My Reservations”
3. Tap the reservation you want to cancel
4. Tap “Cancel Reservation”
5. Select a reason from the list
6. Tap “Confirm Cancellation”
7. You will receive a cancellation confirmation notification after it is processed
How to Cancel by Phone
1. Call TicketsatWork at 1-800-331-6483
2. Provide the customer service agent with your full name, reservation confirmation number, and details of the reservation you want to cancel
3. Explain the reason you need to cancel your reservation
4. The agent will walk through cancellation policies and issue the cancellation after your confirmation
5. You will receive a cancellation confirmation email after it is processed
FAQs
Here are answers to some frequently asked questions about canceling TicketsatWork reservations:
How soon before my activity can I cancel?
Most reservations can be canceled for free up to 24 hours prior to the scheduled start time. Deadlines vary by vendor, so check your confirmation for exact details.
What if I need to cancel after the deadline has passed?
If you cancel after the vendor’s deadline, you will be subject to their cancellation penalties and fees. TicketsatWork cannot make exceptions to vendor policies. You may receive a partial refund or no refund at all.
Can I cancel part of a multi-day reservation?
It depends on the vendor policies. Some allow you to cancel individual dates from a multi-day booking, while others require canceling the full reservation. Check with customer service for your specific situation.
How will I be refunded if I cancel before the deadline?
You will receive a full refund back to the original payment method used at booking. For credit card payments, it will go back to that card. For PayPal, the refund will go to your PayPal account. Refund time frames vary.
What if I have a promotional or discounted rate?
Most promotional rates are non-refundable and cannot be canceled for a refund. However, you can still cancel before the deadline to avoid being charged a no show fee.
Can I cancel just one person from a group reservation?
Unfortunately, no. If you booked as a group, you must cancel the full group together. Individual guests cannot be singled out for cancellation from a group booking.
The Bottom Line
Canceling a TicketsatWork reservation is easy when done before the vendor cancellation deadline. You can cancel online, through the app, or by phone. Refund eligibility depends on when you cancel compared to the deadline. Be aware of any vendor restrictions for your specific reservation. With a timely cancellation, you can receive a full refund and avoid no-show fees.
Table Comparing Cancellation Methods
Cancellation Method | Process | Considerations |
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Website |
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Mobile App |
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Phone |
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Conclusion
Canceling a reservation through TicketsatWork is straightforward when done before the vendor’s deadline. By canceling online, through the mobile app, or over the phone, you can avoid cancellation penalties and fees. Just be sure to pay close attention to each vendor’s specific policies. With an on-time cancellation, you can receive a full refund back to your original payment method.