How do I cancel a purchase on Ticketmaster?

Purchasing tickets to concerts, sports events, and other live entertainment through Ticketmaster is a popular option for many people. However, sometimes plans change and you need to cancel a Ticketmaster order. Luckily, cancelling a Ticketmaster purchase is possible in most cases if done within a certain timeframe.

Can I Get a Refund for My Ticketmaster Purchase?

Whether or not you can get a refund when cancelling a Ticketmaster order depends on a few factors:

• The timing of when you cancel – There is usually only a short window when refunds are available after a purchase.
• The type of ticket – Some specialty tickets have no refunds allowed under any circumstances.
• The reason for cancelling – Personal reasons usually don’t qualify for refunds, but extenuating circumstances like COVID-19 event cancellations sometimes do.

In general, if you cancel within the approved timeframe, which is often 24-48 hours after initially purchasing, and the ticket is refundable, you should be able to get your money back. Keep in mind any processing fees are usually non-refundable.

Step-by-Step Guide to Cancel a Ticketmaster Order

Follow these steps to submit a cancellation request to Ticketmaster if you need to return tickets:

1. Access your Ticketmaster account online or via the mobile app. Log in using your email address and password.
2. Find the order you want to cancel under the ‘My Tickets’ section. Click on the order details.
3. Select the ‘Cancel Order’ option. This will only appear within the approved cancellation timeframe, usually 24-48 hours.
4. Choose a reason for cancelling from the dropdown menu provided.
5. Confirm that you want to proceed with the cancellation by clicking ‘Cancel Order.’
6. You will see a notification that your cancellation request has been submitted.
7. Wait for an email confirmation from Ticketmaster about whether your cancellation was approved or denied.
8. If approved, your refund will be processed back to your original payment method automatically within 30 days or less in most cases.

The cancellation request process is quick and straightforward. Just make sure to do it within the approved cancellation period in order to increase chances of approval.

Troubleshooting Ticketmaster Cancellations

Sometimes, cancellations on Ticketmaster don’t go according to plan. Here are some troubleshooting tips if you run into issues:

• If you don’t see the ‘Cancel Order’ option, you likely missed the 24-48 hour cancellation window. Unfortunately, at that point cancellations are no longer allowed.
• If your cancellation request is denied, contact Ticketmaster customer service if you believe there are extenuating circumstances that warrant an exception to the cancellation policy.
• If you paid with a gift card, refunds will be credited back to your Ticketmaster account rather than your original payment method.
• If you don’t receive your refund within 30 days of an approved cancellation request, reach out to Ticketmaster customer service to investigate.

Alternatives to Cancelling Ticketmaster Orders

If you are past the approved cancellation timeframe or are otherwise unable to get a refund, there are a few options besides cancelling:

• Sell or transfer your tickets – You can sell unwanted tickets yourself or facilitate a ticket transfer via Ticketmaster to get the tickets to another fan.
• Donate your tickets – Ticketmaster allows you to easily donate tickets you can’t use to charity to benefit a good cause.
• File an insurance claim – If you purchased ticket insurance at the time of checkout, you may be able to file a claim due to covered reasons for cancellation.

Key Takeaways

• Cancelling Ticketmaster orders for a refund is only possible within 24-48 hours in most cases.
• If approved, refunds are processed back to the original payment method automatically.
• If you miss the cancellation window, consider reselling, donating, or transferring the tickets instead.
• Contact customer service if you run into trouble with the cancellation process.

FAQs about Cancelling Ticketmaster Orders

How do I request a refund from Ticketmaster?

You can request a Ticketmaster refund by logging into your account, accessing your order details, and selecting the ‘Cancel Order’ option within 24-48 hours of purchase. Choose a reason for cancelling and confirm the request.

What are Ticketmaster’s cancellation and refund policies?

Ticketmaster allows ticket order cancellations and refunds within 24-48 hours of purchase in most cases. After that cutoff window, cancellations and refunds are no longer allowed. Exceptions may be made for extenuating circumstances like COVID-19 event cancellations.

Can I get a refund if my event is postponed or rescheduled?

If an event is postponed or rescheduled, Ticketmaster typically allows tickets to be refunded within 30 days of the new event date being announced. Refunds are issued back to the original payment method automatically.

What fees are refunded if I cancel a Ticketmaster order?

If you cancel a Ticketmaster order within the approved timeframe, the cost of the ticket will be refunded. However, service fees and processing fees are usually non-refundable even for cancelled orders.

What happens if I cancel tickets after the cutoff period?

If you attempt to cancel a Ticketmaster order after the 24-48 hour cutoff period, in most cases the cancellation will be denied and refunds will not be allowed. Your only option is to resell, donate, or transfer the tickets.

Conclusion

Cancelling Ticketmaster orders in a timely manner provides the best chance at a refund. Be aware of the short 24-48 hour cancellation windows, act quickly if you need to return tickets, and contact customer service if any issues arise. With the right approach, you can successfully cancel eligible orders when circumstances change.