When purchasing tickets on Ticketmaster, you may want to designate someone else to pick up your tickets if you can’t make it to the event. Ticketmaster allows you to add an alternate pickup person when buying tickets online. Here’s how to add an alternate pickup on Ticketmaster.
Why Add an Alternate Pickup?
There are a few key reasons you may want to add an alternate pickup person on your Ticketmaster order:
- You can’t attend the event anymore but want someone else to use your tickets
- You want to purchase tickets for someone else but have them pick up the tickets themselves
- You aren’t sure if you can attend the event yourself and want a backup plan
- You are purchasing tickets for a group and want to designate someone in the group to handle ticket pickup
Having an alternate pickup option allows flexibility in case plans change between purchasing tickets and the event date. The alternate person can pick up and use the tickets on your behalf with ease.
Qualifications for an Alternate Pickup
In order to be an alternate pickup person on a Ticketmaster order, there are a few requirements:
- The alternate pickup person must present valid photo ID that matches the name on the order
- Their ID must match the confirmation number for ticket pickup
- They must pick up tickets at the designated box office or will call location
- Online ticket transfers are not permitted in all cases
As long as the alternate has valid ID and the order confirmation, they can retrieve the tickets on your behalf. The alternate pickup option is available for both electronic and hard copy tickets.
How to Add an Alternate Pickup
Adding an alternate pickup when purchasing Ticketmaster tickets online is easy. Simply follow these steps:
- Access your order confirmation email after purchasing tickets
- Click on “View & Manage Order”
- Sign into your Ticketmaster account
- Under the order summary, click “Add Alternate Pickup”
- Enter the alternate pickup person’s first and last name
- Enter the alternate’s email address and contact number
- Agree to the Terms of Use
- Click “Add Alternate Pickup”
Once submitted, both you and the alternate pickup will receive a confirmation email. The alternate will receive pickup details and instructions.
Key Tips
Here are some key tips to keep in mind when using the alternate pickup option:
- Add the alternate immediately after purchasing tickets, before pickup details are sent
- Double check that the alternate’s name, email, and phone number are entered correctly
- Only one alternate pickup is allowed per order
- Alternate pickup is not guaranteed if tickets are delayed or rescheduled
- Communicate details with your alternate pickup in advance
Adding the alternate right away ensures they receive the proper confirmation details for pickup. Only one alternate is allowed, so choose wisely. And be sure to share event and venue information so they are prepared.
Editing or Removing an Alternate
If you need to update or remove the alternate pickup before ticket pickup, simply follow these steps:
- Access your Ticketmaster order confirmation email
- Click on “View & Manage Order”
- Sign into your Ticketmaster account
- Click “Edit Alternate Pickup”
- Edit the name, email, or phone number if needed
- Or click “Remove Alternate Pickup”
Changes or removal will be confirmed via email. Keep in mind that an alternate pickup cannot be removed if tickets have already been claimed.
Alternate Pickup at the Venue
When it’s time for the event, the alternate pickup person will need to follow the proper pickup procedure at the venue:
- Arrive at the designated ticket pickup location
- Present valid photo ID matching the alternate name
- Provide the order confirmation number
- Claim the tickets
- Sign for ticket pickup
Proper identification is critical for the alternate to retrieve the tickets successfully. The tickets and parking passes, if applicable, will all be under the original purchaser’s name.
Troubleshooting Issues
Hopefully there won’t be any problems, but here are some potential issues and solutions with the alternate pickup process:
| Issue | Solution |
|---|---|
| Alternate can’t claim tickets | Ensure alternate has proper ID, correct confirmation number, and is at the right pickup location |
| You want to change the alternate | Log into Ticketmaster and edit alternate pickup info before ticket pickup |
| Tickets are lost or stolen | Contact Ticketmaster immediately to cancel tickets and inquire about replacements |
| Event is postponed or rescheduled | Alternate pickup should still be valid for new date if updated in the Ticketmaster system |
Communication is key to resolving any pickup problems. Ticketmaster Customer Service can assist if errors occur or circumstances change after pickup.
Conclusion
Adding an alternate pickup to your Ticketmaster order is simple and provides flexibility in case plans prevent you from attending the event. Make sure to add the alternate right after purchasing tickets, double check their information, and communicate details about the pickup. As long as your alternate has valid ID and the confirmation code, they can claim tickets easily on your behalf.
The alternate pickup option takes the stress out of ticket pickup. Even if you can’t use the tickets, someone else you choose can take advantage of the seats. Follow the proper steps for adding, editing, and managing the alternate, and the process will go smoothly.