If you have purchased tickets for an event through Ticketmaster, you can easily access them on the Ticketmaster mobile app. Here is a step-by-step guide to accessing your tickets on the Ticketmaster app for iOS or Android:
Download the Ticketmaster App
First, you’ll need to download the Ticketmaster app if you don’t already have it. You can find the Ticketmaster app in the App Store for iOS devices or Google Play Store for Android devices. It’s free to download and use.
Log Into Your Ticketmaster Account
Once you have the app installed, open it up and log into your Ticketmaster account using your email address and password. If you don’t already have an account, you can sign up for one within the app – it’s free.
View Your Upcoming Events
After logging in, you will see a menu for the app. Select “My Events” to view a list of any upcoming events you have tickets for through Ticketmaster. This includes events you have already purchased tickets for.
Select Your Event
From the My Events list, simply tap on the event you want to view tickets for. This will bring up the details for that event, including information on the date, time, location, etc.
View & Access Your Tickets
On the event details screen, scroll down until you see the “Tickets” section. Here you will see a list of all the tickets you have purchased for that event through Ticketmaster. You have a few options for accessing your tickets here:
- Tap on “View Barcode” to pull up the full barcode for your ticket. You can then display this barcode on your phone screen when you arrive at the event venue for scanning.
- Tap the download icon next to each ticket to download it directly to your device so you have it even without an internet connection.
- Tap “Transfer Ticket” to send a ticket electronically to someone else if you can no longer attend.
Accessing Tickets If You Only Have a Confirmation Number
If you only have the confirmation number for your Ticketmaster ticket purchase and not the full account login, you can still access your tickets in the app. Here’s how:
- Go to the event details screen for the event in question.
- Tap on “Find Tickets” near the top.
- Select “Find tickets using Confirmation Number”.
- Enter in your Ticketmaster order confirmation number.
- Input the billing zip code used for the purchase.
- Tap “Find Tickets”. Your ticket info will then be displayed.
Transferring Tickets to Friends
Need to send your Ticketmaster tickets to a friend because you can’t attend the event? You can easily transfer tickets directly within the app.
- Go to your list of tickets for the event.
- Tap “Transfer Ticket” next to the specific ticket.
- Enter the recipient’s email address.
- Add an optional personal note if you want.
- Tick the box to agree to Ticketmaster’s transfer policy.
- Tap “Send Transfer”.
Your friend will receive an email with instructions to accept the ticket transfer. Once they accept, the ticket will no longer be available in your Ticketmaster account.
Troubleshooting Tips
If you’re having any trouble accessing your tickets in the Ticketmaster app, here are some things to try:
- Make sure you’re logged into the same Ticketmaster account that was used to purchase the tickets.
- Double check that the event is listed under My Events for your account.
- Confirm the tickets were definitely purchased through Ticketmaster and not another seller.
- Try reinstalling the Ticketmaster app in case of any bugs.
- Contact Ticketmaster Fan Support if you continue having issues.
Using Mobile Entry With the App
For certain venues and events, Ticketmaster provides Mobile Entry as an option for getting into the event with just your phone. Here’s how it works:
- When purchasing tickets or accessing already-purchased tickets in the app, look for the “Mobile Entry” option.
- Select Mobile Entry when prompted. Your tickets will then be loaded into your Ticketmaster account.
- When arriving at the venue, open your digital ticket in the app and display your unique barcode to be scanned.
- In some cases you may need to have your phone’s Bluetooth enabled and connect to the venue’s Bluetooth beacons for entry.
Using Mobile Entry means you don’t need to print out tickets and can go straight from the app to the venue gates!
Getting Refunds on Ticketmaster App Tickets
If you need to get a refund on tickets purchased through the Ticketmaster app, here is the process:
- Open the Ticketmaster app and go to the event details.
- Tap the “Sell” button next to the ticket.
- Select “Sell to Ticketmaster”.
- Confirm you want to sell the ticket back.
- Ticketmaster will process the refund based on the refund policy for the event. Allow 3-15 days for refund to process back to your original payment method.
Keep in mind each event has its own refund cutoff date, so make sure you request the refund before it passes.
Viewing Parking Passes and Upgrades
If you purchased parking, VIP packages, or any other add-ons along with your Ticketmaster tickets, you can also view and manage these from within the app:
- Go to the event details screen.
- Select “View Upgrades & Add-Ons”.
- You will then see parking passes, VIP options, merchandise, and anything else purchased.
- Any mobile tickets will be accessible here just like regular tickets.
How to Scan Tickets From Another Phone
If your tickets are on someone else’s phone, you may be wondering how you can get scanned in. There are a couple options:
- Have them transfer the ticket to you via the Transfer Ticket option in the app.
- Screenshot the barcode and transfer you the photo.
- Have them open their digital ticket upon arrival and scan their screen at entry.
As long as the barcode is clearly displayed, venues can scan a Ticketmaster barcode from any device screen for entry.
Using Ticketmaster Tickets Internationally
Purchasing tickets through Ticketmaster is a great option even if traveling internationally for an event. Here are some tips on using the app abroad:
- Make sure to download the Ticketmaster app for the specific country you are visiting.
- Have your ticket barcode easily accessible in the app for venue scanning.
- For entry in non-English speaking countries, download a screenshot of the ticket details (with barcode) to your photos that you can show staff if needed.
- Connect to WiFi at the venue if possible for easy access to your tickets in the app.
- Make sure your phone works internationally or has international data coverage.
Ticketmaster makes accessing your tickets easy and convenient whether in your hometown or halfway across the globe!
Frequently Asked Questions
Why can’t I see my tickets in the app?
If you can’t see your purchased tickets, the likely reasons are: you are logged into the wrong Ticketmaster account, the tickets were purchased from a different seller, the event information is inaccurate in your account, or there is an app bug. Try logging out and back in, double check event details, update the app, or contact support.
How early can I access my tickets in the Ticketmaster app?
In most cases, tickets will appear in your Ticketmaster account immediately after completing the purchase. However, it can sometimes take up to an hour for the purchase to fully process through Ticketmaster systems and your tickets to appear.
Can I view friend’s tickets in my Ticketmaster app?
No, you can only view tickets purchased in your own Ticketmaster account. Your friends would need to transfer tickets to you to allow access on your device and Ticketmaster login.
What if my Ticketmaster tickets don’t have a barcode?
On rare occasions, mostly with older events, a ticket may not have a scannable barcode. You will need to present the ticket number and matching ID to be allowed entry. Contact the event venue ahead of time if your ticket lacks a barcode.
Why does my barcode show as invalid in the app?
If your barcode shows up as invalid, it likely means the ticket purchase did not fully complete or payment did not process. Reach out to Ticketmaster support to determine if there is an issue with the order that needs to be resolved before you can access the tickets.
