If you have unused Ticketmaster vouchers, there are a few ways you can access and use them. Vouchers can be used as payment towards eligible tickets on Ticketmaster. Here are some common questions about accessing and using Ticketmaster vouchers:
What are Ticketmaster vouchers?
Ticketmaster vouchers are credits that can be used towards future Ticketmaster purchases. They typically have a dollar value associated with them that you can apply at checkout. Vouchers may be received as refunds for canceled or postponed events, as gifts or rewards, or as part of special promotions.
How do I get Ticketmaster vouchers?
Some common ways to get Ticketmaster vouchers include:
- As a refund – If an event you purchased tickets for gets canceled or postponed, you may receive a voucher as a refund option.
- As a gift – Friends or family may gift you Ticketmaster vouchers for your birthday, holidays, etc.
- As a reward – Ticketmaster sometimes issues vouchers as part of special promotions, contests, or loyalty programs.
- Via a special offer – Ticketmaster may email voucher offers to customers as part of limited-time deals.
What can I use Ticketmaster vouchers for?
Ticketmaster vouchers can typically be used towards future ticket purchases on Ticketmaster for eligible events. This may include concerts, sports games, theater shows, and other live entertainment events. There are usually some restrictions, so be sure to read the fine print on your voucher.
Where can I find my unused Ticketmaster vouchers?
If you’re not sure if you have any unused Ticketmaster vouchers, there are a couple places you can check:
Check your Ticketmaster account
If you received a voucher as a refund or gift, it may be visible in your Ticketmaster account. To check:
- Go to www.ticketmaster.com and log into your account
- Click on your name in the top right corner
- Select “Voucher Manager”
- You will see any available vouchers, including the voucher code and balance
Check your email
When you are issued a voucher from Ticketmaster, you should receive an email notification with details on the voucher. Search your email inbox for messages from Ticketmaster – the voucher code may be listed in the email content.
Contact Ticketmaster Customer Service
If you can’t locate your vouchers, you can contact Ticketmaster Customer Service for assistance. They can look up any vouchers connected to your Ticketmaster account and resend you the details.
How do I redeem Ticketmaster vouchers?
Redeeming Ticketmaster vouchers is easy – you just use the voucher code during the checkout process when purchasing tickets:
On Desktop:
- Find an event with available tickets you want to purchase on www.ticketmaster.com.
- Select your tickets and proceed through checkout until you reach the payment page.
- Select the option to redeem a voucher or gift card.
- Enter your voucher code and pin (if provided).
- The voucher balance will be applied towards your purchase.
- Pay any remaining balance with another payment method.
On Mobile:
- Open the Ticketmaster app on your iOS or Android device.
- Find an event you want to buy tickets for and select your seats.
- Go through checkout until you reach the payment screen.
- Choose the option to redeem a voucher/gift card.
- Enter your voucher code and tap “Redeem”.
- The voucher balance will be applied to your order.
- Use another payment method for any remainder owed.
What are the expiration dates for Ticketmaster vouchers?
Ticketmaster voucher expiration dates can vary. Here are some general guidelines on voucher expiration timeframes:
| Voucher Reason | Expiration Window |
|---|---|
| Canceled event refund | Typically 12-18 months from original event date |
| Postponed event refund | Usually valid until the rescheduled event date |
| Gift voucher | Up to 24 months from gift date |
| Promotional offer | 6-12 months from issue date |
Check your voucher details for the specific expiration date. Redeem your vouchers in a timely manner before they expire and get forfeited.
Can I transfer my Ticketmaster voucher?
The transferability of Ticketmaster vouchers depends on the type of voucher:
Gift vouchers
Yes, gift vouchers can be transferred to someone else by changing the designated recipient in your Ticketmaster account.
Refund vouchers
No, vouchers received as refunds can only be used by the original ticket purchaser.
Promotional vouchers
Maybe – some promo vouchers are transferrable while others are tied to the original recipient. Check voucher details.
To transfer an eligible voucher, you need the recipient’s Ticketmaster account email. Log into your Ticketmaster account, access your voucher, and change the designated recipient before transferring.
Can I combine multiple Ticketmaster vouchers?
Unfortunately, Ticketmaster does not allow customers to combine multiple vouchers into one. Each voucher must be redeemed separately. You can however use multiple vouchers towards the same purchase at checkout.
For example, if you have a $25 voucher and a $50 voucher, you cannot merge them into a $75 voucher. But you can use the $25 voucher on a $100 order first, then apply the $50 voucher to cover the remainder.
What if my Ticketmaster voucher won’t work or has issues?
If you are having trouble redeeming a Ticketmaster voucher, here are some tips to resolve it:
- Double check that you are entering the correct voucher code with no typos.
- Make sure the voucher has not already expired and is still valid for use.
- Verify that your purchase meets any restrictions for the voucher – some have blackout dates or other limitations.
- If a pin is required, ensure you are entering the right pin number.
- Try clearing your browser cookies and cache then re-opening Ticketmaster.
- Contact Ticketmaster Customer Service for further troubleshooting help.
Getting voucher issues resolved
For help investigating and resolving any voucher issues, contact Ticketmaster Customer Service. There are a few ways to reach them:
- Online chat support on www.ticketmaster.com
- Email [email protected]
- Call +1-800-653-8000 (toll-free in USA & Canada)
Provide details on the voucher (code, balance, expiration, etc.) and explain the problem you are having. Their team can look into it and help fix any glitches so your voucher can be redeemed.
Are there blackout dates or restrictions on Ticketmaster vouchers?
There can be some restrictions or limitations on redeeming Ticketmaster vouchers, such as:
Event Eligibility
Vouchers may only be valid for certain events, excluding high demand shows or special performances.
Blackout Dates
Some voucher offers exclude major holidays, weekends, or peak event dates.
Location Limitations
The vouchers may only redeemable for events in specific locations or venues.
Original Ticket Purchaser
Refund vouchers can only be used by the person who originally bought the tickets.
Time Limitations
Only a set timeframe may be allowed for using the vouchers, such as 6 months.
Before redeeming your Ticketmaster vouchers, carefully review the provided terms and conditions to see if any restrictions apply. This will ensure your voucher successfully works for the event you want.
How can I use a partial balance on a Ticketmaster voucher?
If your Ticketmaster voucher has a remaining balance that is less than the full cost of the tickets you are purchasing, you can still redeem the partial balance:
- On the payment page at checkout, enter your voucher code to redeem it.
- The remaining voucher balance will be applied to your order.
- Pay the additional amount owed with another payment method.
For example, say you have a $75 voucher and your concert tickets are $100 total. You can apply the $75 voucher which will deduct it from the $100 due. You would then need to pay the $25 remainder with a credit card or other option.
Getting a new voucher for the remainder
After redeeming a voucher’s partial balance, Ticketmaster will issue you a new voucher for the unused amount. You will receive an email with details on your new voucher which can be applied to future purchases.
What happens when my Ticketmaster vouchers expire?
Once Ticketmaster vouchers pass their expiration date, they are no longer valid for use. Any unused voucher dollars are forfeited after expiration.
To avoid missing out on your vouchers, remember to redeem them in your Ticketmaster account before the expiration deadline. Ticketmaster will not extend or reissue expired vouchers, so be sure to use them in time.
You can find the expiration date for each voucher listed in your Ticketmaster account. Set a reminder as the expiration approaches so your voucher balance doesn’t get wasted.
Why vouchers expire
There are a few reasons Ticketmaster vouchers come with expiration dates, such as:
- Encourages timely use – Customers are prompted to use vouchers sooner.
- Reduces long-term liabilities – Eliminates the need to honor vouchers indefinitely.
- Controls costs – Voucher use and reimbursement is contained within a set timeframe.
The limited valid timeframe helps Ticketmaster manage the voucher program costs while encouraging customers to promptly enjoy the voucher benefits.
Can I get a refund on expired Ticketmaster vouchers?
Unfortunately, Ticketmaster does not offer refunds on expired or unused vouchers. Their policy states that vouchers have no cash value and cannot be returned for a refund once they expire.
Some reasons refunds are not allowed on expired vouchers:
- Vouchers are provided as a discounted credit, not cash.
- They are meant to be used within the set validity period.
- Allows Voucher program costs to be contained predictably.
To avoid losing your voucher dollars, be diligent about redeeming your Ticketmaster vouchers prior to expiration. Mark your calendar with the voucher end dates so you remember to use them in time.
Ways to avoid expiration
Here are some tips to make sure you use your vouchers before they expire:
- Review upcoming events and plan what to use vouchers on.
- Set reminder alerts leading up to the expiration dates.
- Redeem towards cheaper events if needed, like movies.
- Gift or transfer any unused vouchers you can’t use.
With some planning and reminders, you can maximize the value of your Ticketmaster vouchers.
Conclusion
Ticketmaster vouchers offer a great way to save on future event ticket purchases. Keep your vouchers handy in your Ticketmaster account and redeem them before expiration. Look for any restrictions that may apply and contact customer service if you have any issues. With some forethought, you can enjoy the full value of your Ticketmaster vouchers.