Ticketmaster does not offer an explicit “fan guarantee” for ticket purchases made through their platform. However, they do have policies in place that aim to protect fans and provide recourse in certain situations.
Ticket Refunds and Exchanges
In general, Ticketmaster tickets are non-refundable. However, refunds may be available in limited circumstances such as event cancellations or postponements. Ticketmaster’s policies around refund eligibility can vary based on the event promoter, venue policies, and other factors.
Some key things to know about Ticketmaster refunds:
- Refunds are typically only issued if an event is canceled or rescheduled. Ticket holders can generally exchange tickets for a new date if an event is postponed.
- For canceled events, refunds are generally issued automatically. Ticket holders may need to actively request a refund if an event is rescheduled.
- Refunds only apply to the face value of tickets. Fees are non-refundable in most cases.
- Refunds typically must be claimed within 30 days of the cancellation announcement.
Exchanges allow ticket holders to change the date, seating, or other details about their ticket. Exchanges are subject to availability and must be made before the event occurs. Exchanges are often subject to fees.
Verified Resale Tickets
Ticketmaster operates an official ticket resale marketplace called Verified Resale. This provides a safer way for fans to resell and buy secondhand tickets.
Some key things to know about Verified Resale tickets:
- Tickets are 100% verified as authentic and valid for entry.
- Prices are set by sellers, not Ticketmaster. The prices may be above or below face value.
- Tickets can be transferred electronically so fans don’t need to physically meet for delivery.
- If an event is canceled, the buyer is entitled to a full refund. Refunds come from the seller, not the venue.
By using Verified Resale instead of unregulated secondary sites, fans have more protections against fraud and invalid tickets.
Fan Support
Ticketmaster provides customer support for ticketing issues through the following channels:
- Online help center with FAQs, guides, and chatbot assistance
- Email support team
- Phone support
Some common reasons fans may need to contact support include:
- Questions about a ticket order or delivery
- Making changes to an order
- Report lost, stolen, or damaged tickets
- Get help with ticket transfers or sales
- Dispute an order charge
Fans are advised to contact support immediately if experiencing any issues with their tickets so problems can be resolved in a timely manner. Having proof of purchase details on hand helps expedite the process.
Purchase Protection
Ticketmaster provides the following purchase protections for fans:
- Verified tickets: Fans are guaranteed valid event tickets that will work for entry.
- Secure checkout: Online purchases are protected by encryption and other security measures.
- Order confirmation: After any online or phone purchase, fans get an immediate order confirmation for reference.
- Refunds for canceled events: Full refunds are issued if an event is canceled (excludes fees).
These policies aim to give fans peace of mind that their ticket purchase is secure, their tickets are authentic, and they will gain entry to the event as expected. If any issues arise, fans have recourse to receive compensation.
Anti-Fraud Measures
Ticketmaster deploys a range of anti-fraud measures designed to protect fans against ticket scams and unauthorized sales.
Some key anti-fraud protections include:
- Limits on ticket purchases to deter bulk scalping
- Barcodes and QR codes to validate authentic tickets
- Banning known scalpers or brokers
- Monitoring suspicious account activity
- Fraud detection on high-risk transactions
Fans are advised to only buy tickets through official channels like Ticketmaster.com and avoid unverified secondary sellers. Be wary of deals that seem too good to be true.
Conclusion
In summary, while Ticketmaster does not have an explicit “fan guarantee,” they do have a range of policies and protections in place aimed at providing a safe, secure, and equitable ticket buying experience for fans. These include refunds for canceled events, verified resale tickets, customer support, purchase protections, and anti-fraud measures.
However, fans are always advised to purchase tickets directly through official channels, be aware of the company’s policies, and avoid unregulated secondary ticket sales. While Ticketmaster strives to ensure authentic tickets and entry for fans, buyers should be cautious as third-party resellers are not authorized by nor affiliated with Ticketmaster.
