When purchasing tickets on Ticketmaster, the name listed for ticket pickup often does not need to match the purchaser’s identification. However, in some cases, the name matters a great deal and can impact your ability to use the tickets. Here are some quick answers about when the name matters on Ticketmaster tickets:
Purchasing Tickets as a Gift
If you purchase concert or event tickets as a gift for someone else, you will need to put their name on the Ticketmaster order. Whoever’s name is listed on the ticket order will be required to show ID matching that name to pick up the tickets at will call or access them on a mobile device.
Group Orders and Split Payments
For group orders where you are purchasing tickets for multiple people, you may want to use a single name that represents the group. For example, you could use the name of your company or organization if buying for a large group. In this case, Ticketmaster will allow anyone from that group to pick up the tickets as long as they have the order number and confirmation code.
If splitting payment between multiple people, it also works best to use one name on the order rather than multiple names. This avoids confusion over whose name matches the credit card used.
Season Tickets or Season Ticket Packages
For season tickets or multi-event ticket packages, the name listed on the account matters. Ticketmaster will require ID verification matching the account name in order to access the tickets online or pick them up at will call. The reason for this strict name matching is to prevent unauthorized access to the account.
Mobile Ticket Delivery
If you choose mobile ticket delivery, the name matters. Ticketmaster mobile tickets are meant to be displayed on the mobile device of the person attending the event. At the entrance, the name on the mobile ticket must match the ID of the person picking up the tickets. This prevents illegal ticket transfers or unauthorized access with stolen account credentials.
When Name Changes Are Allowed
In some cases, you can change the name on the Ticketmaster order after purchase. Depending on the event policies, name changes may be allowed in the following situations:
- Gifting tickets by changing the recipient name
- Correcting a misspelled name on the order
- Updating your name after a legal name change
There is usually a time limit before the event for when names can be changed. There may also be a per-ticket fee charged by the venue for name changes.
Tips for Avoiding Name Issues
To make sure names do not cause issues with your Ticketmaster tickets, follow these tips:
- Always use the legal name of the person attending the event, matching their photo ID
- For group orders, use a single representative name like a company or organization name
- For season tickets, the account name must match the long-term holder’s ID
- Allow enough time before the event to correct any name issues
- Bring a printout of the ticket order invoice as back-up identification
Ticket Transfer Options
If you need to transfer tickets to someone else after purchase, consider these options:
- Change the name on the order to the new attendee (if time allows)
- Transfer via Ticketmaster’s official ticket exchange
- Sell or gift tickets using Ticketmaster’s fan-to-fan resale platform
- Meet in person to hand off printed tickets
Avoid illegal ticket transfers by never sharing account credentials or PDF/mobile tickets, as this violates Ticketmaster policies.
Conclusion
The bottom line is that the name matters on Ticketmaster tickets primarily when identification and account access are concerned. For individual purchases in your own name, ID verification is usually not required. But for group orders, gifts, season tickets, and mobile tickets, the name must accurately match the attendee’s identification. Be mindful of name policies to avoid issues using your tickets. With some preparation and care taken with names, you can ensure smooth ticket pickup and entry at your desired events.
Name Matching Requirements by Ticket Type
| Ticket Type | Name Matching Requirement |
|---|---|
| Single ticket purchase | No ID verification needed in most cases |
| Gift tickets | Recipient’s name must match ID |
| Group order tickets | Anyone from group can use tickets |
| Season tickets | Account holder’s name must match ID |
| Mobile tickets | Name on ticket must match ID |
Troubleshooting Tips for Name Issues
| Problem | Solution |
|---|---|
| Tickets under wrong name | Change name before deadline if allowed |
| Misspelled name on order | Change name spelling before event |
| Legal name change | Update name on Ticketmaster account |
| Want to transfer tickets | Sell or exchange tickets officially via Ticketmaster |
