When purchasing tickets on Ticketmaster, there can sometimes be a delay before the tickets show up in your account. Here are some key things to know about when Ticketmaster tickets show up:
Immediate Delivery
In most cases, Ticketmaster tickets are delivered immediately after purchase. As soon as your order is completed and payment is processed, the tickets should be viewable in your Ticketmaster account.
If you have a Ticketmaster account and purchased the tickets while logged in, you can access them right away by going to your “My Tickets” page. This page shows all your upcoming and past event tickets.
If you checked out as a guest without an account, you should receive a confirmation email with a link to access your tickets. Clicking this link will take you to a page to view and manage the tickets.
Mobile Tickets
For mobile ticket orders, you’ll receive an email with a link to add the tickets to your Apple Wallet (for iOS devices) or Google Pay (for Android devices). Your tickets will show up right after you complete this step.
Print-at-Home Tickets
If you chose print-at-home ticket delivery, you’ll receive an email with your ticket barcodes attached as a PDF after purchase. You can view, print, and use these tickets right away.
Possible Delays
While Ticketmaster tickets are usually available immediately, there are some cases where there may be a delay:
High Demand Events
For extremely high demand events where tickets sell out in seconds, there can be lag time for your ticket purchase to fully process across Ticketmaster’s servers. This means it could take 15-30 minutes for your tickets to show up.
Ticket Transfers
If the ticket buyer needs to transfer tickets to someone else after purchase, the recipient may not see the tickets right away. It can take up to 1-2 hours for transferred tickets to show up.
Technical Issues
In rare cases, a technical glitch with Ticketmaster’s system could also cause a delay in tickets showing up.
If you don’t see your tickets within 30 minutes, you may want to contact Ticketmaster Fan Support to look into the issue.
Ways to Access Your Ticketmaster Tickets
Here are the different platforms where your Ticketmaster tickets may appear after purchase:
Ticketmaster Account
If you made the purchase while signed into your Ticketmaster account, you can access your tickets by signing in and going to “My Tickets.” Both desktop and mobile browser accounts work.
Ticketmaster App
The Ticketmaster app for iOS and Android also shows your purchased event tickets. Simply download the app, login, and navigate to “My Tickets.”
Confirmation Email
A confirmation email is sent after every Ticketmaster order with details on your purchase. This includes a link to access your tickets online.
Mobile Wallet
If you added your tickets to Apple Wallet or Google Pay, they’ll show up there as soon as you complete the process.
Printed Tickets
For print-at-home tickets, you can access the ticket barcodes right away on the PDF attachment in your confirmation email.
Troubleshooting Tips
Here are some steps to take if your Ticketmaster tickets don’t show up right away:
| Issue | Troubleshooting Tips |
|---|---|
| Tickets not showing up immediately after purchase |
|
| Can’t access tickets through confirmation email |
|
| Transferred tickets not showing up |
|
Contact Ticketmaster for Assistance
If you continue having trouble accessing your Ticketmaster tickets, you should reach out to their customer service team for assistance.
Here are some ways to get help from Ticketmaster Fan Support:
- Call their support line at 1-800-653-8000
- Reach out on Twitter @Ticketmaster
- Use the live chat function on Ticketmaster.com
- Email them at [email protected]
Just provide your order details and they can look into why your tickets aren’t appearing correctly. This may involve resending your ticket delivery if needed.
Avoid Resale Sites
If your Ticketmaster tickets don’t show up right away, avoid immediately going to reseller sites to repurchase them. You don’t want to buy duplicate tickets if the originals just haven’t processed yet.
Give it some time and utilize Ticketmaster support before taking any further action. You likely won’t need to rebuy the same tickets.
Check Payment Details
One other possibility if tickets aren’t showing is your payment didn’t go through properly. Log into your bank account to confirm the Ticketmaster charge is there.
If you don’t see the transaction, your order may have failed and you’ll need to complete it again using another payment method.
Conclusion
Ticketmaster tickets should become available right after successful purchase in most cases. If you don’t see your tickets immediately, wait 30 minutes and check your confirmation details. Contact support if still unavailable. Issues are rare but can be resolved by Ticketmaster if needed. Just avoid repurchasing tickets unless payment failed.
