Can you switch seats through Ticketmaster?

Yes, in most cases it is possible to switch seats for an event ticket purchased through Ticketmaster. The ability to change seats depends on the event venue and ticket type. Here are some key things to know about switching seats via Ticketmaster:

Changing Seats on Mobile Tickets

If you purchased mobile tickets through Ticketmaster, you may be able to change seat locations right from the Ticketmaster app. Here are some tips for changing seats on mobile tickets:

• Open your Ticketmaster app and go to the event you want to manage.
• Tap “View Barcode” or “Manage Tickets” to access your mobile tickets.
• Tap the ticket you want to modify and select “Change Seats.”
• Browse available alternate seats and tap one to select it.
• Confirm the seat change.

The ability to change seats via mobile tickets depends on the venue. Some venues do not allow changes once tickets have been issued. There may also be limitations on changing between ticket types or categories.

Swapping Seats for Paper Tickets

If you purchased traditional paper tickets, changing seat locations is still possible in many cases by contacting Ticketmaster customer service. Options include:

• Exchanging tickets for new tickets with different seat assignments.
• Cancelling tickets and purchasing new ones with the desired seats.

Fees may apply based on the original ticket purchase terms. Note that for special events like concerts, seat changes are not always guaranteed. Scalped or resold paper tickets also typically cannot be changed.

Transferring Tickets to New Attendees

Instead of changing seats, Ticketmaster allows you to transfer or gift tickets to someone else. This assigns the ticket to a new attendee while keeping the same seats. Ways to transfer Ticketmaster tickets include:

• Using Ticketmaster’s official ticket transfer function on the website or app.
• Forwarding mobile tickets to recipients via email or text.
• Gifting paper tickets in person.

Like seat changes, transferring tickets depends on the event terms and conditions. There are no fees for standard transfers, but sometimes there are limits to prevent scalping. Make sure transfers are allowed before giving tickets away.

Get Refunds for Unwanted Tickets

Instead of changing seats or attendees, you can request a refund on Ticketmaster tickets in many cases. Refund eligibility and fees vary based on:

• Original purchase terms
• How close to event date
• Reason for refund

To request a refund, contact Ticketmaster by phone or on the website. Provide your order number and reason for the return. Refunds are typically processed back to the original payment method.

Use Caution Buying Resold Tickets

If buying tickets resold through a third-party instead of Ticketmaster directly, be aware of limitations. Resold tickets often cannot be changed or refunded. Carefully check event policies before purchasing tickets on a resale site.

Tips for Successfully Switching Seats

Follow these tips to have the best chance of successfully changing seats on Ticketmaster tickets:

• Request changes as early as possible, before tickets are issued to venues.
• Be flexible on exact seat locations to increase availability.
• Opt for similar or higher ticket value when changing; upgrades usually cost extra.
• Double-check venue and event rules before assuming changes are allowed.
• Use Ticketmaster’s own tools to minimize third-party restrictions.

Common Ticketmaster Change and Refund Fees

While policies vary between events, here are some typical Ticketmaster fees related to changing or refunding tickets:

Processing fees, shipping fees, and service charges on the original tickets are usually non-refundable. Convenience fees may also apply for changes made close to event date.

Canceling vs. Selling Unwanted Tickets

If you can no longer attend an event booked through Ticketmaster, you have two main options:

• Cancelling tickets – Request a refund directly through Ticketmaster. Fees apply and refunds are not guaranteed.
• Reselling tickets – Sell tickets through Ticketmaster’s resale platform or on a ticket exchange site. Allows recouping some costs but at risk of selling below face value.

Reselling unwanted tickets yourself involves more work, but allows setting your own price. Cancellation is simpler but limits how much money you can recover. Choose based on convenience, fees, and potential profit or losses from resale.

How Seat Changes Work at Specific Venues

Seat change policies depend on the specific venue hosting the event. Here are examples for a few major Ticketmaster venues:

Madison Square Garden – New York City

• Seat changes allowed for most events if tickets not yet sent to venue.
• $5 exchange fee per ticket.
• Changes restricted within same seating category.

Bridgestone Arena – Nashville, TN

• Seat changes allowed up to 48 hours before event start.
• $7 exchange fee per mobile ticket transfer.
• Upgrades allowed based on availability.

Hollywood Bowl – Los Angeles, CA

• Limited changes; must match package type and value.
• $9 exchange fee per ticket.
• Changes not allowed after tickets delivered to venue.

Venues can adjust policies seasonally and for certain events or promoters. Always check directly with the venue if seat changes are critical to your event experience.

Troubleshooting Issues with Ticketmaster Changes

Some common issues when trying to change Ticketmaster tickets and how to resolve them include:

• Requested seat not available – Try alternate locations or wait until closer to event for better selection as tickets are purchased.
• Transfer link not working – Reset link and resend ticket transfer; contact Ticketmaster if issue persists.
• Change fees too high – Fees are set per event and not negotiable; changes cost less further in advance.
• Refund rejected – Ensure request is within refund period and qualifications. Provide details on why policy should be waived if special circumstances.

For persistent issues with Ticketmaster changes, contact customer service for assistance. Most policies are set by venues and event organizers. Ticketmaster’s role is to execute the set guidelines and terms.

Conclusion

Ticketmaster provides several options for changing seats or transferring tickets to new attendees. While fees and restrictions apply in many cases, changes are often possible if done early enough before events. Carefully review all policies before purchasing tickets and before trying to make seat changes or get refunds. With some flexibility and planning, Ticketmaster does allow managing most tickets even after initial purchase.