Yes, you can use multiple devices to purchase tickets on Ticketmaster. However, there are some important things to keep in mind when buying tickets from multiple devices at the same time.
Using multiple devices simultaneously
It is possible to be logged into your Ticketmaster account on multiple devices at the same time. This means you could have the website open on your laptop, while also having the Ticketmaster app open on your phone. And you can use both to search for tickets and attempt to make purchases.
However, it’s important to note that if you are making the actual ticket purchases simultaneously on multiple devices, there is a risk. Ticketmaster’s system may detect duplicate orders and cancel them. So it’s best not to finalize checkout on two devices at the exact same time.
Best practices when using multiple devices
Here are some best practices to follow when using multiple devices to buy tickets on Ticketmaster:
- Make sure you are logged into the same Ticketmaster account across all devices.
- Use one device to search for tickets and select seats. Have the tickets in your cart ready to check out.
- Then use only one device to complete the checkout process and payment.
- Don’t start checkout on two devices at the exact same time, as this risks duplicate orders.
- You can use other devices to keep searching and queueing up additional ticket purchases. But complete checkout one transaction at a time.
Using multiple browser tabs
Similar best practices apply if you are using multiple browser tabs on the same device to purchase tickets.
It’s fine to have the Ticketmaster website open in multiple tabs and search for tickets in different tabs. But when it comes to final checkout, only complete the process in one tab at a time.
Risks of using multiple tabs
Checking out in two separate browser tabs simultaneously can lead to:
- Duplicate orders being placed accidentally
- Errors during checkout resulting in lost tickets
- Holds timing out in one tab while checkout completes in the other
So use caution and only finish checkout in one tab at a time to avoid these issues.
Using both a mobile device and computer
One of the most common scenarios is wanting to use both your mobile device and a computer when buying tickets.
For example, you may want to search for tickets on your phone while commuting. Then once you find tickets ready to purchase, complete checkout on your laptop at home.
This approach can work well. The key is making sure checkout is fully completed on one device before starting it on the other device.
Transitioning from mobile to computer
Here are some tips for transitioning ticket purchases from mobile to computer safely:
- Make sure you are logged into the same Ticketmaster account on both devices
- Use your phone to find tickets and put them in your cart
- Exit out of the Ticketmaster app completely once tickets are in your cart
- Then open Ticketmaster on your computer and complete checkout
- Don’t start the checkout process on your phone before finishing on your computer
Getting help from Ticketmaster
If you do happen to run into issues with duplicate orders or errors when purchasing from multiple devices, reach out to Ticketmaster Customer Support for assistance.
You can contact their support team via phone, chat, email, or social media. Be ready to provide order numbers, account details, and any other information that can help them track down what went wrong.
As long as you catch the issues quickly, Ticketmaster should be able to cancel duplicate orders or resolve other checkout problems.
Other Ticketmaster tips
Here are some other useful tips for a smooth ticket buying experience on Ticketmaster:
- Check Ticketmaster’s site ahead of time to make sure you have the right link. There are many fake Ticketmaster websites out there.
- Create a Ticketmaster account if you plan to use the site frequently. This makes reusing payment info and reviewing order history easier.
- Understand how Ticketmaster’s ticket queues work, especially for hot shows. You will need to wait in line and can lose tickets if your time expires.
- Only open one browser window/tab for Ticketmaster at a time. Using multiples can lead to problems.
- Enable notifications in the mobile app so you don’t miss if tickets become available.
Conclusion
Using multiple devices when buying tickets on Ticketmaster is possible. But it requires caution to avoid duplicate orders or losing ticket purchases. Your best bet is to use one device to put tickets in your cart, then complete checkout only on one device at a time.
With smart coordination across devices and proper use of queues and notifications, you can successfully buy tickets for all the events you want to attend.
