Ticketmaster is one of the largest ticket sales and distribution companies, providing ticketing services for many of the major concert venues and live entertainment events around the world. If you’ve ever listed tickets for sale on Ticketmaster and need to remove the listing, it is possible to do so.
Why You Might Want To Remove A Listing
There are a few common reasons you may want or need to remove a ticket listing on Ticketmaster:
- You sold the tickets through another platform.
- You decided to attend the event instead of selling the tickets.
- You listed the tickets with an incorrect price or details.
- The event was postponed, canceled, or rescheduled.
- You no longer have possession of the tickets.
Removing the listing promptly frees up the tickets to be purchased by other fans and can help avoid potential confusion or issues down the line.
How To Remove A Listing
The exact steps to remove a Ticketmaster listing can vary slightly depending on how you listed the tickets originally. Here are the general guidelines to follow:
Listed online through Ticketmaster.com
- Go to Ticketmaster.com and log into your Ticketmaster account.
- Click on “My Account” and select “My Listings.”
- Find the listing you want to remove and click on “Remove Listing.”
- Confirm that you want to remove the listing.
The listing should now be immediately removed from sale on Ticketmaster.
Listed through the Ticketmaster sales channel
- Go to Ticketmaster.com and log into your Seller Account.
- Click on “Manage Listings.”
- Find the listing you want to remove and click on “Remove.”
- Confirm that you want to remove the listing when prompted.
This will instantly remove the listing so the tickets are no longer available for sale.
Listed via a broker or reseller
If you listed tickets through a ticket broker, reseller, or other third party who posts listings through their Ticketmaster account, you will need to contact them directly to request removal of the listing.
Since you do not have access to their Ticketmaster account, you cannot remove these listings on your own. The broker or reseller will need to follow the steps outlined above on their account to successfully delete the listing.
Other Important Details On Removing Listings
Here are some other key points to be aware of when removing a Ticketmaster listing:
- Listings are removed instantly as soon as you confirm. There is no processing delay.
- Fees for the listing may still be charged even if tickets did not sell.
- Buyers will be notified if their order is cancelled due to the listing removal.
- Tickets that were already sold cannot be cancelled or refunded due to removing the listing.
- Removed listings cannot be reinstated. You would need to create a new listing.
- Call Ticketmaster Customer Service if you are having trouble removing a listing through your account.
Alternatives To Removing A Listing
In some cases, you may want to consider updating the listing details rather than completely removing it from sale on Ticketmaster:
- Edit the quantity – If you only want to remove some of the tickets, reduce the quantity listed instead of deleting the whole listing.
- Update the price – You can change the ticket price if you listed them at the wrong amount initially.
- Modify the details – Alter any incorrect or outdated listing details like seat numbers, venue, event date, etc.
Updating the listing allows you to salvage it rather than having to create a brand new one. Just use caution when editing listings that already have purchase orders or sales.
Removing Duplicate Or Test Listings
If you created any duplicate or test listings that you now want to delete from your Ticketmaster account, the process to remove them is the same:
- Log into your Ticketmaster account and access My Listings.
- Identify the test or duplicate listings.
- Click the “Remove Listing” button for each one to delete them.
- Confirm you want to permanently remove each listing.
This cleans up your Ticketmaster account by deleting any unnecessary or erroneous listings. Make sure you only remove listings you created for test purposes and avoid deleting actual ticket inventory by mistake.
Conclusion
Removing a Ticketmaster ticket listing is straightforward – simply access your account listings online or through the Seller Channel, select the listing you want to take down, and confirm you want to remove it. The tickets will instantly be taken off sale so other customers can no longer purchase them.
Just be aware this cannot be undone, so only delete listings you are sure you want permanently removed. And if you sold any tickets already, those sales cannot be cancelled when deleting the listing. For less drastic changes, modifying the listing details may be an alternative option. But when you need to fully remove a Ticketmaster listing, just log into your account and click that “Remove Listing” button.
Frequently Asked Questions
Can I delete a listing after tickets have already sold?
No, once tickets from a listing are purchased you cannot remove or cancel the listing. The tickets will need to be fulfilled for the buyers. You can adjust the remaining ticket quantities still available for sale, but you cannot cancel existing orders.
What happens to fees charged on removed listings?
Any fees already charged by Ticketmaster for listings that are later removed are typically non-refundable. This includes posting fees, transaction fees, etc. Be sure you really want to remove a listing before doing so to avoid unnecessary fees.
Will removing my listing affect my seller metrics?
It shouldn’t directly impact your overall seller metrics and performance numbers. However excessive cancellations and removals could raise concerns if you apply to sell high-demand tickets in the future.
Can Ticketmaster remove one of my listings without my consent?
In very rare cases Ticketmaster may remove a listing if they deem it violates their sales policies or terms of service. This could occur if tickets are suspected of being fraudulent or speculate tickets for an unconfirmed event. But under normal circumstances only the seller can directly remove their own listings.
What if I removed my listing by mistake – can it be reinstated?
Unfortunately listings cannot be reinstated after being deleted. You would need to create a brand new listing for the tickets if you remove one by accident. Double check before confirming removal to avoid this scenario.
Summary
- Listings can be removed instantly from your Ticketmaster account online or via Seller Channel.
- Find the listing under My Listings and click “Remove Listing” then confirm.
- Listings cannot be reinstated once deleted.
- Fees may still apply even if the listing is removed.
- Editing details is an alternative to removing some listings.
- Listings cannot be removed after tickets have sold.
- Removing listings does not directly affect seller metrics.
Conclusion
Removing Ticketmaster listings is a simple process of accessing your account, finding the listing, and confirming deletion. Just be absolutely sure you want to remove an active listing, since this cannot be undone later. Modifying the listing may allow you to avoid removing it entirely in some cases. But when you do need to take a listing down fully, Ticketmaster provides an easy option to instantly remove tickets from sale right from your account.
