The Short Answer
It is possible to get a refund on presale tickets purchased through Ticketmaster, but the exact refund policy depends on the event. Generally, refunds are available if the event is postponed, rescheduled, or cancelled. However, each event has its own specific refund policy that determines if and when refunds are offered for presale tickets.
Refund Policies for Presale Tickets
The refund policy for presale tickets on Ticketmaster varies based on the event. Here are some key things to know:
- Refunds are usually available if the event is cancelled, postponed or rescheduled. The refund may be automatic or you may need to request it.
- For postponed or rescheduled events, you typically have the option to use your ticket for the new date rather than request a refund.
- Some events have a no refund policy, even if the event is cancelled. This is more common with high demand events.
- Refunds are generally not offered if you can no longer attend for personal reasons, unless you purchased refundable tickets.
- Refundable tickets allow refunds up to a certain date before the event, even if there are no event changes.
- Refunds usually must be claimed within a specific timeframe, such as 30 days from the event cancellation announcement.
The specific refund terms for an event are disclosed during the presale purchase process. Be sure to review these carefully before finalizing your ticket purchase.
How to Request a Refund on Presale Tickets
If you believe you qualify for a refund on presale tickets purchased through Ticketmaster, you can request one in a few ways:
- Online – Log into your Ticketmaster account and find the order. There may be a refund option presented if the event is cancelled, postponed or rescheduled.
- Phone – Call Ticketmaster Fan Support at 1-800-653-8000. Explain you have presale tickets you believe qualify for a refund.
- In person – Take your tickets to the original point of purchase, which is often the venue’s box office. Request a refund there.
You will typically need to provide the order number, ticket numbers and other identifying details from your purchase. Refunds are generally issued to the original payment method.
Note that for rescheduled or postponed events, you may need to formally choose a refund rather than just using your existing tickets for the new date.
Factors That Affect Presale Ticket Refunds
There are a few key factors that determine if and when refunds are issued for presale tickets on Ticketmaster:
- Reason for refund – Refunds are mainly offered if the event is cancelled, postponed or rescheduled. Personal reasons usually do not qualify.
- Refund policy – Each event sets its own policy, which determines eligibility windows, deadlines and requirements.
- Ticket type – Refundable tickets have more flexible policies than non-refundable tickets.
- High demand – For very high demand events, refunds are less likely even if cancelled.
- Timeliness – Refunds must be claimed within the specified timeframe, often 30 days.
The easiest way to get a refund is if the event is outright cancelled. However, refunds for postponements or personal reasons vary greatly. Be sure to understand the policy before purchasing presale tickets to avoid disappointment.
Strategies for Presale Ticket Refunds
Here are some tips for maximizing your chance of a refund when buying presale tickets on Ticketmaster:
- Review the refund policy carefully before purchasing.
- Opt for refundable tickets when possible, even if costlier.
- Set a calendar reminder to request a refund within the timeframe.
- Purchase ticket insurance if available.
- Use a credit card with robust purchase protection.
- Avoid presales for extremely high demand events.
While presale tickets offer the chance to get seats before the general public, they do come with some risk. By following these strategies, you can reduce the monetary risks around presale tickets when events change or plans fall through.
Common Questions about Presale Ticket Refunds
Here are answers to some frequently asked questions about getting refunds on Ticketmaster presale tickets:
Can I get a refund if I simply can’t go anymore for personal reasons?
Usually not, unless you specifically purchased refundable tickets. Most events only offer refunds if the event is cancelled, postponed, or rescheduled.
How long does it take to get my refund after requesting it?
It typically takes 7-10 business days after approval for the refund amount to process back to your original payment method.
If an event moves venues, can I get a ticket refund?
It depends on the refund policy. Some events allow refunds if the venue is changed, while others only offer refunds if the event date changes. Check the policy.
What if I miss the window to request a refund?
Unfortunately, you will no longer be eligible for a refund if you miss the deadline, usually 30 days from the cancellation announcement. Set a calendar reminder when you buy tickets to avoid this.
Can I get a partial refund if I can only attend part of a multi-day festival?
No, Ticketmaster does not offer partial refunds in cases like this. You either use the ticket for its new date, or request a full refund based on the policy.
The Bottom Line
While presale tickets can provide access to popular events, the inflexible refund policies mean there is some risk involved. Be an informed consumer by reading policies closely, understanding your refund options, and acting promptly within required timeframes. With preparation, you can feel confident that you have maximized your ability to obtain a refund on Ticketmaster presale tickets should the need arise.
