Quick Answer
It is possible to get a refund on Disney on Ice tickets, but the exact refund policy depends on where and how you purchased the tickets. Generally, refunds are only offered if the event is postponed or canceled. If you purchased tickets directly from the venue’s box office, you will need to contact them regarding their refund policy. If you bought tickets from a ticket reseller, you will need to check their refund terms. Getting a refund for personal reasons like changing plans is usually not possible for Disney on Ice shows.
Refund Policies for Disney on Ice Tickets
The refund policy for Disney on Ice tickets can vary depending on where you purchase them. Here are some of the common refund policies:
Box Office Refunds
If you purchased Disney on Ice tickets directly from the box office or venue hosting the event, refunds are generally only offered if the show is postponed or canceled. Most box offices do not allow refunds for personal reasons if the event is still taking place as scheduled. However, some venues may offer credit towards a future event. Check with the specific box office regarding their policies.
Ticket Reseller Refunds
If you bought tickets through a ticket reseller like Ticketmaster, StubHub, Vivid Seats, etc., the reseller’s own refund policy will apply. Most resellers offer refunds if Disney on Ice is canceled or the date changed. They generally do not allow personal refunds for reasons like changing plans. Resellers may charge service fees for refunds. Read the fine print from the reseller when purchasing tickets.
Original Ticket Purchase Refunds
If you originally purchased tickets through the Disney on Ice website or a Disney approved seller, any refunds would be subject to the original terms and conditions. Often the tickets are non-refundable. Check the original purchase terms for the refund policy. If tickets were transferred to you after the initial purchase, the original policy likely still applies.
Getting Refunds for a Canceled or Postponed Show
If Disney on Ice is outright canceled or postponed, getting a refund is generally possible, subject to the policies above. Here is the process:
Contact the Ticket Provider
Whether you purchased tickets from the box office, a reseller, or another source, you will need to contact them directly to request the refund. Provide details on the original ticket purchase and new event cancellation/postponement.
Allow Time for Processing
It takes time for refunds to be processed and returned. Most refunds can take 7-14 days after the cancellation announcement to be issued, some may take longer. Have patience as venues handle a high volume of refunds.
Return Tickets
For box office and other direct purchases, the venue may require you to physically return any ticket stubs or paper tickets before issuing a refund. This allows them to prevent fraud and multiple refund requests for the same seats. Follow the venue’s instructions on how to return tickets.
Receive Refund
You will typically receive the Disney on Ice ticket refund in the same original payment method. So if you paid by credit card, the money would be credited back to your account. For cash purchases, you may receive a check or voucher. Confirm with the ticket provider how you will receive the returned money.
Getting Refunds for Personal Reasons
Unless Disney on Ice is officially canceled in your city, getting a refund for personal reasons is very unlikely. But there are some options to potentially get your money back if you can no longer attend:
Ticket Resale
You may be able to resell your Disney on Ice tickets through a ticket exchange or reseller. Sites like Vivid Seats, StubHub, and TickPick allow users to re-list tickets for sale. You keep whatever the tickets resell for, which may be below face value. This allows you to recoup some of the cost.
Gift the Tickets
Consider gifting the Disney on Ice tickets to friends or family members if you cannot attend. This allows someone else to enjoy the show instead of the seats going empty. It does not get your money back but makes use of the purchased tickets.
Donate the Tickets
Another option is donating the tickets to a charitable organization. Many nonprofits accept donated tickets to various events and will give them to children or families in need. You can get a tax write-off for the donation value.
Emergency Refund Requests
In extreme emergencies like a serious illness or death in the family, some venues may make rare exceptions to give refunds for personal reasons. You will need to provide documentation supporting the emergency. Even then refunds are not guaranteed.
Preventing the Need for Refunds
To avoid the headache of trying to get refunds, here are some tips when purchasing Disney on Ice tickets:
Double Check Dates
When choosing seats and checking out, carefully confirm the Disney on Ice show dates and times. Make sure they do not conflict with your schedule to prevent needing a refund later. Also check the venue location.
Only Buy from Reputable Sellers
Purchase tickets only through official sources like the venue box office and ticket resellers with good reputations. Avoid unknown third parties or individual ticket resales where refunds are unlikely.
Review Refund Policies
Read the refund policies from whomever you are purchasing tickets from. Understand any restrictions before completing the transaction so there are no surprises later if plans change.
Buy Refundable Tickets When Possible
Some primary market ticket sellers will offer more flexible refundable tickets, allowing cancellations and refunds for any reason. These pricier tickets reduce the refund risk if you end up not being able to attend.
Get Refundable Travel/Hotel
Book any related travel and hotels with free cancellation policies when possible. This provides the flexibility to cancel the whole trip and get full refunds if Disney on Ice plans fall through.
Alternative Options to Get Value from Unused Tickets
If you are past the refund deadline and cannot attend Disney on Ice, consider these options to still get some value from the tickets:
Sell at a Discount
Resell the tickets through a ticket exchange at a discount below face value. Even selling at a loss lets you recoup some of the cost. The tickets may sell fast since they are discounted.
Donate and Get a Tax Deduction
Donating the tickets offers a charitable tax deduction based on the fair market value. Consult your tax advisor about documenting the donation value.
Use Towards Future Events
Some venues will allow applying the ticket cost towards other future shows or events at their location. You can exchange the Disney on Ice tickets for something else you will attend.
Gift to Friends and Family
Giving unused tickets to your social network allows you to do something nice for others. It also prevents the tickets from being wasted.
Sell Related Merchandise
If you purchased figure skating costumes, souvenirs, merchandise or other collectibles related to the show you can no longer attend, consider recouping the costs by selling the merchandise online or to other fans.
Key Factors in Getting Disney on Ice Refunds
Some key factors impact the likelihood of successfully getting refunds for Disney on Ice tickets:
Where You Bought Tickets
The ticket source’s own refund rules apply. Direct box office purchases often have the strictest no refund policies outside of outright cancellations.
Reason for Refund Request
Venues make exceptions for event cancellations but typically enforce no refunds for personal reasons like changing plans. Illness emergencies may warrant special consideration.
Timing of Request
The sooner you request a refund after a cancellation the better. Waiting too long can mean funds are already committed and refunds impossible.
Original Payment Method
How you originally paid affects how refunds are returned. Credit card purchases will get money credited back to the account. Cash buyers may get vouchers or checks instead of cash.
Ticket Resale Value
If unable to get a full refund, how much tickets can resell for determines how much value you can recoup. Disney on Ice shows with higher demand have greater resale value.
Helpful Resources for Disney on Ice Refunds
Getting Disney on Ice ticket refunds involves navigating each venue’s specific policies. Here are some helpful resources:
Disney on Ice Refund Request Forms
Many venues require filling out refund request forms, either online or in person. Fill them out accurately and completely for best results.
Box Office Customer Service
Contact box office customer service reps by phone or in person if you purchased directly. They can explain refund procedures and requirements.
Ticket Reseller Customer Service
If you purchased through a ticket reseller, contact their customer support to understand their policies and process refund requests.
Event Cancellation Trackers
Sites like Ticketcrusher track when events are postponed or canceled. This allows checking if Disney on Ice in your city is impacted before requesting refunds.
Ticket Resale Marketplaces
Use venues like Vivid Seats and StubHub to resell tickets you cannot use to get some money back. Read their seller fees and processes closely.
Sample Refund Request Letter/Email
When asking the box office or ticket seller for a Disney on Ice ticket refund, you can use a letter or email. Here is a sample:
Dear [Box Office/Ticket Seller],
I am writing to formally request a refund for my Disney on Ice tickets with the details below:
Order/Account Number: [12345]
Date of Purchase: [1/1/2023]
Event Date: [2/28/2023]
Number of Tickets: [4]
Face Value: [$300]
Reason for Refund: [Show postponement until 5/15/2023]
Please process a full refund back to my original payment method for the face value amount above due to the show being postponed until May. I greatly appreciate you taking care of this refund request. Please let me know if you need any additional information from me.
Thank you,
[Your name]
Conclusion
Getting refunds for Disney on Ice tickets is difficult in most cases unless the show is outright canceled or postponed. But with the right approach and understanding each venue’s policies, you may be able to get your money back if the event is impacted or you are unable to attend. Carefully review the terms when initially purchasing tickets and have contingencies like reselling unused tickets. With flexibility and good planning, you can often avoid Disney on Ice refund challenges altogether.
