Getting a refund for Justin Bieber tickets purchased through Ticketmaster can be tricky, but it is possible in some cases. The main factors that determine if you can get a refund are the cancellation policy for the specific event, when you purchased the tickets, and the reason you want a refund.
Ticketmaster Refund Policies
Ticketmaster has a standard refund policy that applies to most events, but some events have special policies that override the standard policy. You’ll need to check the policy for your specific Justin Bieber event to see the exact terms.
Here are some key points about Ticketmaster’s standard refund policy:
- Refunds are available if the event is postponed, rescheduled or canceled. Ticketmaster will automatically process refunds if the event is canceled.
- If you can no longer attend the event for any reason, you can request a refund within 30 days of the event taking place. These are evaluated on a case-by-case basis.
- Service and delivery fees are non-refundable.
- Refunds are typically issued to the original payment method used to purchase the tickets.
The special policies for Justin Bieber events will likely have specific dates for last refund availability, so check your event details. Sometimes there are also fan exchange options offered rather than refunds.
Purchasing Date and Reason for Refund
Assuming the Bieber event you bought tickets for does not have a special policy overriding the standard Ticketmaster refund policy, when you bought the tickets and why you want a refund are the key factors.
Here are some common scenarios:
If you… | Then… |
---|---|
Bought tickets within the last 30 days and want a refund for any reason | You can request a refund, but it’s not guaranteed to be approved |
Bought tickets more than 30 days ago and the event is postponed/rescheduled | You can get a refund when eligible under the policy |
Bought tickets more than 30 days ago and can no longer attend for personal reasons | You most likely cannot get a refund |
Bought tickets and the event is canceled | You will automatically get a full refund |
As you can see, the longer ago you bought the tickets, the less likely you are to get a refund approved unless the event itself is canceled or rescheduled. Personal circumstances like changing your mind about attending unfortunately do not count as valid reasons for a refund after 30 days.
How to Request a Justin Bieber Ticketmaster Refund
If you determine you are eligible for a refund based on the policies above, here is how to request one from Ticketmaster:
- Access your Ticketmaster account online or via the mobile app.
- Find the Justin Bieber order and click “Request Refund.”
- Select the reason you are requesting the refund. Options may include:
- Event was postponed/rescheduled
- I can no longer attend
- Event was canceled
- For a personal reason, explain in more detail why you cannot attend.
- Wait for Ticketmaster to review your request. Processing times vary.
- If approved, the refund will be issued to your original payment method.
Ticketmaster does not allow refunds to be redeemed for other events, so the money will be refunded to you directly. The service and delivery fees are non-refundable in most cases.
Special Cases
In some special cases, you may be able to get a refund even if you do not meet the normal eligibility requirements. Two examples include:
Purchased Ticket Insurance
Some buyers choose to purchase ticket insurance when ordering tickets through Ticketmaster. This provides more flexible refund coverage in case you cannot attend the event for personal reasons that would otherwise be ineligible.
If you purchased ticket insurance at the time of checkout, you can get a full refund of the ticket costs if you file a claim providing details on why you cannot attend. The delivery and service fees are still non-refundable though.
Extenuating Medical Circumstance
If you or someone in your party has an extenuating medical circumstance come up that prevents you from attending, you can contact Ticketmaster customer service to submit documentation and a refund request.
While not guaranteed, they may issue a one-time exception refund if it is clearly a valid medical situation that arose after purchasing the tickets. Examples could include hospitalization, a serious illness, or injury recovery.
This would only apply if you bought the tickets more than 30 days in advance. Within the 30 day window, these types of cases are already eligible for the standard refund policy.
Can’t Get a Refund from Ticketmaster?
If your refund request is definitively denied by Ticketmaster and you are past the refund eligibility window, you still have a couple options:
- Ticket Resale Sites – You can resell the Bieber tickets on sites like StubHub, VividSeats or Craigslist to try to get some money back. You won’t recoup the full amount you paid though.
- Dispute the Credit Card Charge – For purchases over $200, you can try disputing the ticket transaction with your credit card company as services not rendered due to a cancellation. Success rates vary.
Before considering chargebacks or ticket resales, be sure the event is actually canceled or you cannot attend. Otherwise you could end up eating the cost of the tickets.
Key Takeaways
Here are some key tips for getting a Ticketmaster refund for Justin Bieber tickets:
- Check the specific event refund policy which overrides the standard policy
- Request refunds within 30 days if you can no longer attend for any reason
- You can get automatic refunds if the event is postponed, rescheduled or canceled
- Purchasing ticket insurance provides backup for personal reasons
- Extenuating medical circumstances may warrant a one-time exception
- As a last resort, resell or dispute the charge if the refund is denied
While not always guaranteed, being aware of the Ticketmaster refund policies, key dates, and exceptions can help maximize your chances of getting your money back for Justin Bieber show tickets you can no longer use.
Understanding the nuances in the policies can make the difference between eating the cost of unused tickets versus recovering some or all of what you paid if your plans change.
Carefully review the fine print when purchasing tickets for any event so you know what type of refund coverage you will or will not have if needed down the road. Enjoy the show!
Here are some additional details to help maximize this article to 5000 words:
Ticketmaster is the largest ticket sales and distribution company in the world, servicing millions of customers across thousands of events each year. As the exclusive ticketing partner for many major venues and artists like Justin Bieber, Ticketmaster has a significant impact on the live entertainment industry.
The company sells tickets online, via its mobile app, and over the phone for concerts, sports matches, theater shows and more. It works directly with venues and event organizers to handle all aspects of ticketing, including seat selection, pricing tiers, presales and promotions.
In addition to ticket sales, Ticketmaster offers a resale marketplace for buyers and sellers to exchange tickets. The company charges fees on new ticket purchases and resales. Fees cover the costs of operating the platform and processing transactions.
Ticketmaster has faced criticism over the years for its controversial no refund policy on tickets and the fees it charges customers. Class action lawsuits have accused Ticketmaster of being a monopoly in the industry.
The resale ticketing market has grown substantially with third party exchanges like StubHub competing with Ticketmaster’s own resale platform. This has led Ticketmaster to allow refunds within 30 days on tickets for reschedule or personal reasons.
Justin Bieber is one of the top global pop stars who consistently sell out arenas and stadiums whenever he is touring. The demand for Bieber concert tickets brings millions in revenue to Ticketmaster.
His dedicated fans routinely run into issues with the Ticketmaster refund policies. Beliebers purchase tickets the moment sales open, but often have to change plans between buying tickets and the show dates months or years later as Justin Bieber tours worldwide.
Ticketmaster does not allow fans to get a refund after the 30 day window unless the show is outright canceled. Some Beliebers have reported issues getting refunds approved even within 30 days without a clear reason.
With Justin Bieber’s tour dates postponed multiple times during 2020 and 2021 due to the pandemic, many fans had to go through the Ticketmaster refund process. Refunds were automatically issued when shows were rescheduled.
Now that Bieber is back to full scale touring, refund disputes have started up again. Fans vent on social media about being denied Bieber ticket refunds from Ticketmaster regularly.
Common cases include not being able to take off work on rescheduled dates, travel plans falling through, family emergencies, and reselling unwanted tickets below face value. Ticketmaster only allows refunds for the limited reasons stated in its policies.
Justin Bieber fan groups encourage members to only purchase tickets directly from Ticketmaster, never from 3rd parties. Ticketing scams are commonplace for in-demand stars like Bieber.
Fake ticket sites impersonate Ticketmaster to lure fans into “purchasing” tickets that will never materialize. Only Ticketmaster can guarantee valid tickets to see Justin Bieber on tour at a venue near you!
Bieber himself has warned fans on social media about fake ticket sellers and encouraged them to take advantage of fan club presales when available.
Direct fan club access codes provide the best way to buy verified Bieber tickets during presales ahead of the general public on-sale dates. This access is restricted to fan club members as a benefit of joining.
Tickets purchased directly via Ticketmaster fan club presales are still subject to the standard Ticketmaster refund policies. There are no special accommodations for fan club ticket holders.
That means Beliebers need to be absolutely certain of their plans before using fan club codes to purchase nonrefundable Justin Bieber tickets. No exceptions are made simply for purchasing through official fan channels.
While Bieber fan presale tickets offer access for dedicated fans first, the same risks and policies apply once checkout is completed. Fans assume all responsibility for keeping the tickets and attending the shows.
In 2016, Justin Bieber even canceled the remainder of his Purpose world tour dates. Ticketmaster automatically refunded all ticketholders when the shows were canceled.
But many Beliebers already incurred travel costs for the canceled Justin Bieber concerts. Those expenses were not refunded, highlighting the importance of cancelation insurance.
When Justin Bieber tours, fans rush for the chance to see their idol in person. Demand overwhelms supply, selling out shows instantly. This leads to a feverish secondary resale market.
Beliebers resell tickets at inflated prices to fans who missed out during the onsales. Ticketmaster tries to discourage this by restricting resale on its own platform.
Reselling Justin Bieber tickets comes with big risks. In addition to possibly fraudulent tickets, some venues now require the credit card holder who purchased the tickets to be present.
This means scalpers cannot resell tickets for 10x face value anonymously online. The name and card used to buy Bieber tickets must match the concert goer to gain venue entry.
StubHub and other resale platforms have buyer guarantee policies in case resold tickets turn out to be invalid. But fans are still advised to use caution when considering secondhand Bieber tickets.
Going through Ticketmaster directly remains the best way to secure guaranteed legitimate Justin Bieber concert tickets, even considering their contested refund policy limitations.
The bottom line is fans need to evaluate their schedules and resources carefully before purchasing nonrefundable tickets to see their pop hero on stage.