With Ticketmaster being one of the largest ticket providers, it’s common for customers to need to cancel or refund their orders. There are a few key things to know about canceling Ticketmaster orders.
Can you cancel a Ticketmaster order?
Yes, in most cases you can cancel a Ticketmaster order. However, the ability to cancel the order and whether you get a refund depends on a few factors:
- The timing of when you cancel
- The type of tickets you purchased
- Any additional protection you purchased with the tickets
In general, the sooner you cancel your Ticketmaster order after purchasing, the more likely you are to get a refund. Many tickets have a no refund policy, but you may still be able to cancel the order itself within a certain window of time.
When can you cancel a Ticketmaster order?
Timing is important when it comes to canceling Ticketmaster orders. Here are the key timing rules:
- Up to 1 hour after purchase: Full refund guaranteed for most tickets.
- Within 14 days: Refund eligibility depends on the event and ticket type.
- After 14 days: Very limited refund eligibility in most cases.
So if you want to cancel a Ticketmaster order with the best chance of a refund, do it immediately within 1 hour of purchasing the tickets. The refund policies become more restrictive after that initial period.
Refund eligibility by ticket type
Whether you can get a refund when canceling a ticket depends partially on the type of Ticketmaster ticket purchased:
Ticket Type | Refund Eligibility |
---|---|
General admission tickets | Often non-refundable after 1 hour from purchase |
Seated tickets | Sometimes refundable within 14 days of event |
Premier tickets | Refundable up to 14 days before event |
VIP tickets | Refundable before event under most circumstances |
As you can see, the more “premium” the Ticketmaster ticket, the more flexible the refund policy tends to be. But even seated and premium tickets have a cutoff 14 days out from the event.
Using Ticketmaster ticket protection
One way to get more refund protection on Ticketmaster orders is to purchase Ticketmaster’s ticket protection add-ons when buying your tickets. There are two main options:
- Ticket Refund Protection: Gives you a refund if you can’t attend the event for covered reasons, like illness or travel issues.
- UPS Delivery Insurance: Provides a refund if the tickets are lost before arriving or damaged.
Purchasing one of these protections extends your eligibility window for canceling the Ticketmaster order. You’ll need to provide documentation supporting the reason you can’t attend the event.
Just keep in mind that Ticketmaster’s own protections have limitations and may not cover all reasons you need to cancel. Read the full policy details before purchasing ticket protection.
How to cancel a Ticketmaster order
If you’ve determined your Ticketmaster order is refundable or you at least want to attempt to cancel it, follow these steps:
- Access your Ticketmaster account and find your order details.
- Select the “Cancel Order” option. This appears if the event is still cancelable based on Ticketmaster’s policies.
- Follow the prompts to confirm you want to cancel the order.
- If your order is eligible for a refund, the refund process will be initiated. Refunds can take 7-10 business days to process back to your original payment method.
- If your order is not refundable, the cancelation will go through but no refund will be provided.
It’s quick and easy to attempt to cancel your order through your Ticketmaster account. But keep in mind that ability to cancel doesn’t guarantee you’ll get your money back – it depends on the factors above.
Getting help canceling your order
If you run into any trouble canceling your Ticketmaster order online, you can contact their customer service for assistance. Have your order number ready when you call or chat online.
Some ways to get help with canceling your Ticketmaster order include:
- Call Ticketmaster Customer Service at 1-800-653-8000.
- Initiate a live chat on Ticketmaster’s online help center.
- Reach out for help via Twitter @Ticketmaster.
- Contact Ticketmaster support through Facebook Messenger.
The customer service team can walk through your specific order and let you know if it’s eligible for cancellation and refund or not. They may also be able to process the cancellation for you if you’re unable to online.
What if my Ticketmaster cancellation is denied?
If you go through the process to cancel your Ticketmaster order but your request is denied, you have a few options:
- Double check the timing: Make sure your order is still within the eligible cancellation period based on the guidelines above.
- Appeal the decision: You can respond to the cancellation denial email and provide any additional context or documentation that may influence their decision.
- Try reselling the tickets: Rather than letting the tickets go to waste, you can attempt to sell them on a resale site like StubHub.
Unfortunately if your cancellation request is denied after the refund eligibility period has ended, there may not be much recourse with Ticketmaster directly. Reselling the tickets to recoup your costs may be your best option at that point.
Key takeaways on canceling Ticketmaster orders
Here are some key tips to remember when it comes to canceling Ticketmaster orders and getting ticket refunds:
- Act fast – cancel within 1 hour for the best refund policy
- Pay more for premium or protected tickets to have more cancellation flexibility
- Carefully review the cancellation terms to set expectations
- Be ready to provide documentation if you purchased ticket protection
- Contact customer service if you need help canceling online
With millions of ticket orders processed through their platform, Ticketmaster has restrictive policies in place around cancellations and refunds. But if you act quickly after ordering and understand the limitations around your specific ticket type, you should be able to successfully cancel your Ticketmaster order if needed.